Implementation Services
We ensure your virtual reference service is well designed and executed delivering expected benefits to both library staff and patrons. We customize our services to fit any size library or group-from a small public library to a group of large academic libraries.
From the very beginning, we work closely with your staff and guide them through each step of the implementation process. We understand your staff is hard at work assisting patrons. We help to save their time, and leverage their knowledge of your library.
As part of the Implementation Services package you receive:
- A dedicated Implementation Manager, who is your single point of contact throughout the project. The Manager partners with you to set milestones, define key tasks, design workflows and educate library staff.
- One virtual or self-paced training program configured for your staff and their needs. There is also the option to receive further training, including live instruction, for an additional fee.
- First-line technical support during and after the implementation to help resolve any technical issues or questions that arise as you use the QuestionPoint service and participate in the 24/7 Reference Cooperative.
Benefit from step-by step support
Our implementation managers have superior understanding of the QuestionPoint solution plus an outstanding knowledge of reference services and libraries. They know the key steps and activities to effectively implement your library’s virtual reference service.
Your Implementation Manager works with you to:
- Develop your library’s goals, objectives and implementation schedule
- Create a work plan consisting of key activities
- Develop customized, virtual reference workflows
- Identify resources that will help library staff to be proactive in using the services
- Build an effective marketing and communication plan for your library’s virtual reference service
Receive a customized implementation program tailored to your library’s objectives. Quickly launch your virtual reference service and begin meeting patrons at their point of need anytime, anywhere.
