- Global Product Management structure
- Resource sharing in Canada
- Karen Calhoun appointed
- Dutch libraries launch national service
- British health libraries take OLIB
- OLIB User Group Meeting
- ELiDOC supply Greek libraries with VDX
- RLG Services Update
- OCLC launch WorldCat Registry
- New look for UnityUK
- Online helpdesk roll-out
- Sri Lankan reconstruction project
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