OCLC PICA offers product support via e-mail, fax, or telephone. Users who purchase services through a local OCLC PICA distributor or partner should contact them in the first instance for assistance.
See the list of distributors for contact details.
For information on training for OCLC and OCLC PICA products and services, please contact support@oclcpica.org.
Support
OCLC PICA provides a Service Desk service. If you click on this link, you will be shown a form to fill in; this form will be sent to our central Support department from where it will be forwarded to the appropriate product support person.
Registered users of the professional OCLC PICA services can login into the Support page themselves. Choose login and fill in your user name and password, that has been given to you by the Service Desk .
Moreover, you can contact the Support desk directly by telephone between 8.30 am and 5.00 pm each weekday, with the exception of public holidays:
United Kingdom, Scandinavia, Eastern Europe, Southern Africa for Birmingham sourced and/or OCLC products and services:
t +44-(0)121-456 46 56
f +44-(0)121-456 46 80
When the Birmingham office is closed, you will be given the option to transfer telephone calls to the OCLC support desk in Dublin, Ohio (at the same rate as calling the UK), or you can leave a voicemail message.
United Kingdom for Sheffield sourced products and services:
t +44-(0)114-281 60 42
f +44-(0)114-281 60 41
Netherlands, Belgium, Luxemburg for Leiden sourced and/or OCLC products and services:
t +31-(0)71-524 66 00
f +31-(0)71-522 31 19
Australia, New Zealand for Sheffield sourced products and services:
t +61-(0)3-9362 8511
f +61-(0)3-9362 8501
France, Southern Europe, Turkey, Israel for Leiden sourced and/or OCLC products and services:
t +33-(0)1-5502 1480
f +33-(0)1-4793 5013
f +41-(0)61-378 80 79
Announcements regarding product enhancements, training and service outages are posted to the Announcements listserv. Subscribe now to receive these messages.
