WorldCat Identities

Nast, Philip

Overview
Works: 2 works in 4 publications in 1 language and 342 library holdings
Genres: Case studies 
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Most widely held works about Philip Nast
 
Most widely held works by Philip Nast
Virtual reference service : from competencies to assessment( Book )

3 editions published between 2007 and 2008 in English and held by 341 WorldCat member libraries worldwide

"Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview - and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing a search strategy, and delivering sources."--BOOK JACKET
 
Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.45 (from 0.45 for Virtual re ... to 0.99 for Philip Nas ...)

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Virtual reference service : from competencies to assessment
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