WorldCat Identities

Voudouris, Christos

Works: 3 works in 23 publications in 2 languages and 613 library holdings
Roles: Contributor, Editor, htt, Author
Classifications: HF5415.5, 658.812
Publication Timeline
Most widely held works by Christos Voudouris
Service chain management : technology innovation for the service business by Christos Voudouris( )

21 editions published between 2007 and 2010 in English and Polish and held by 611 WorldCat member libraries worldwide

"Service chain management enables service organisations to improve customer satisfaction and reduce operational costs through intelligent and optimised forecasting, planning and scheduling of the service chain, and its associated resources such as people, networks and other assets. The area is quite broad, covering field force and workforce automation, network and asset planning and also aspects of customer relationship management, human resources systems and enterprise resource planning. Furthermore, it addresses the key challenge of how all these technologies and systems are integrated into a cohesive blueprint." "In this book, Christos Voudouris and his group together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development in collaborating universities and partner companies. The focus is on real-world challenges and how technologies can be used to overcome practical problems in a "don't Just survive, thrive!" approach." "The unique combination of technologies, experiences and systems, looked at from the different perspectives of service providers and users and combined with advice on successful benefit realisation and agile delivery of solutions, makes this an indispensable read for managers and system architects in the service industry."--Jacket
On the partitioning of dynamic workforce scheduling problems by Yossi Borenstein( )

1 edition published in 2009 in English and held by 2 WorldCat member libraries worldwide

Service Chain Management : Technology Innovation for the Service Business( )

1 edition published in 2008 in English and held by 0 WorldCat member libraries worldwide

Audience Level
Audience Level
  General Special  
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Service chain management : technology innovation for the service business
English (22)

Polish (1)