WorldCat Identities

Shook, Robert L. 1938-

Overview
Works: 162 works in 429 publications in 8 languages and 15,837 library holdings
Genres: Case studies  Popular works  Interviews  Biography  Dictionaries 
Roles: Author, Contributor, Honoree
Classifications: HD9696.C64, 338.7610040973
Publication Timeline
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Most widely held works by Robert L Shook
The IBM way : insights into the world's most successful marketing organization by F. G Rodgers( Book )

27 editions published between 1986 and 2011 in 5 languages and held by 1,725 WorldCat member libraries worldwide

IBM is one of the greatest sales and marketing organizations ever assembled. Established over seventy years ago, it now employs 400,000 people and generates $50 billion a year in revenue. Yet it operates more like a cottage industry than a huge multinational organization. How does IBM do it' That's what even the most successful companies want to know. Now Buck Rodgers, the man who has personified "the IBM way," describes for the first time the reasons behind its extraordinary achievements. He has not written a company history, or an exposE, or a book on management theory. He has written a book about everything that makes IBM IBM, as only an insider could
Patents, copyrights & trademarks by Frank H Foster( Book )

15 editions published between 1989 and 1993 in English and Japanese and held by 892 WorldCat member libraries worldwide

Honda : an American success story by Robert L Shook( Book )

9 editions published in 1988 in English and Undetermined and held by 739 WorldCat member libraries worldwide

Franchising : the business strategy that changed the world by Carrie Shook( Book )

7 editions published in 1993 in English and held by 557 WorldCat member libraries worldwide

History of the franchising business with an in-depth profile of the ten best known names in the industry
The healing family : the Simonton approach for families facing illness by Stephanie Simonton( Book )

6 editions published between 1984 and 1988 in English and held by 544 WorldCat member libraries worldwide

A step-by-step look at how to provide a positive healing environment through family relationships when one of the members is diagnosed with cancer
Predatory marketing : what everyone in business needs to know to win today's consumer by C. Britt Beemer( Book )

11 editions published between 1997 and 1998 in English and Chinese and held by 484 WorldCat member libraries worldwide

You can do better
How to close every sale by Joe Girard( )

9 editions published between 1990 and 2000 in English and held by 484 WorldCat member libraries worldwide

The world's greatest salesman serves up field-tested, can't-lose techniques to win lifetime customers--and make every sale stick
Ten greatest salespersons : what they say about selling by Robert L Shook( Book )

6 editions published between 1978 and 1980 in English and Undetermined and held by 430 WorldCat member libraries worldwide

Turnaround : the new Ford Motor Company by Robert L Shook( Book )

5 editions published in 1990 in English and held by 414 WorldCat member libraries worldwide

A behind-the-scenes account of Ford's near disaster and spectacular comeback--the greatest turnaround ever achieved in American industry
It takes a prophet to make a profit : 15 trends that are reshaping American Business by C. Britt Beemer( Book )

4 editions published in 2001 in English and Korean and held by 406 WorldCat member libraries worldwide

The entrepreneurs : twelve who took risks and succeeded by Robert L Shook( Book )

5 editions published between 1980 and 2009 in English and held by 372 WorldCat member libraries worldwide

The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world by C. Britt Beemer( Book )

10 editions published between 2008 and 2009 in English and Undetermined and held by 342 WorldCat member libraries worldwide

Success in retail, service, manufacturing, or any other business always boils down to the customer experience. Beemer and Shook use in-depth interviews with high-level managers from such companies as Chubb, Re/Max, NetJets, Edward Jones, Lexus, Johnson & Johnson, and Four Seasons Hotels to illustrate the best ways for creating exceptional customer service. "The Customer Rules" gives you the tools you'll need to become the undisputed leader in your industry
Jackpot : Harrah's winning secrets for customer loyalty by Robert L Shook( Book )

4 editions published in 2003 in English and held by 310 WorldCat member libraries worldwide

The inside story of the gaming company that hit the jackpot playing by its own rules
Survivors, living with cancer : portraits of twelve inspiring people by Robert L Shook( Book )

2 editions published in 1983 in English and held by 298 WorldCat member libraries worldwide

The chief executive officers : men who run big business in America by Robert L Shook( Book )

3 editions published in 1981 in English and held by 271 WorldCat member libraries worldwide

Doing business by the Good Book : 52 lessons on success straight from the Bible by David Steward( Book )

6 editions published between 2004 and 2015 in English and Chinese and held by 268 WorldCat member libraries worldwide

Provides passages from the Bible that offer guidance on ways to conduct business effectively
The perfect sales presentation by Robert L Shook( Book )

7 editions published between 1986 and 2011 in English and held by 266 WorldCat member libraries worldwide

Five experts explain how to maneuver past all the pitfalls of a sales presentation, including how to control an interview, how to use appropriate body language, and how to handle rejection
The Wall Street dictionary by R. J Shook( Book )

11 editions published in 1990 in English and held by 241 WorldCat member libraries worldwide

With the language of Wall Street changing faster and becoming more specialized every day, the need for up-to-the-minute, accurate definitions of unfamiliar terms has never been greater. And WALL STREET DICTIONARY is your only source
The greatest sales stories ever told : from the world's best salespeople by Robert L Shook( Book )

4 editions published in 1995 in English and held by 237 WorldCat member libraries worldwide

169 ways to score points with your boss by Alan R Schonberg( Book )

3 editions published between 1998 and 2005 in English and Thai and held by 88 WorldCat member libraries worldwide

 
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Audience Level
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Audience level: 0.29 (from 0.07 for 169 ways t ... to 0.38 for Patents, c ...)

Franchising : the business strategy that changed the world
Alternative Names
Shook, R. L.

Shook, R. L. 1938-

Shook, R. L. (Robert L.), 1938-

Shook, Robert

Shook, Robert L. 1938-

Šuk, Robert L.

Шук, Р. Л 1938-

Шук, Р. Л. (Роберт Л.), 1938-

Шук, Роберт Л 1938-

שוק, רוברט ל 1938-

슈크, 로버트

슈크, 로버트 L

シュック, R.L.

シュック, ロバート・L

Languages
English (133)

Chinese (4)

German (3)

French (3)

Japanese (2)

Dutch (2)

Korean (1)

Thai (1)

Covers
Franchising : the business strategy that changed the worldPredatory marketing : what everyone in business needs to know to win today's consumerHow to close every saleIt takes a prophet to make a profit : 15 trends that are reshaping American BusinessThe customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the worldJackpot : Harrah's winning secrets for customer loyaltyDoing business by the Good Book : 52 lessons on success straight from the BibleThe perfect sales presentation