WorldCat Identities

Schlesinger, Leonard A.

Overview
Works: 73 works in 173 publications in 5 languages and 5,152 library holdings
Genres: Case studies 
Roles: Editor
Classifications: HF5415.5, 658.812
Publication Timeline
Key
Publications about  Leonard A Schlesinger Publications about Leonard A Schlesinger
Publications by  Leonard A Schlesinger Publications by Leonard A Schlesinger
Most widely held works by Leonard A Schlesinger
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value by James L Heskett ( Book )
11 editions published in 1997 in English and Undetermined and held by 768 WorldCat member libraries worldwide
satisfaction, and productivity
The real heroes of business-- and not a CEO among them by Bill Fromm ( Book )
7 editions published between 1993 and 1994 in English and held by 673 WorldCat member libraries worldwide
Great service employees - the waiter whose attention ensures your return to a restaurant even after a mediocre meal, the mechanic at the car dealership who's so capable that you'd never buy a car anywhere else - these people are a business's most valuable asset. Service like this is not a matter of rules, regulations, and corporate training programs, but of performance. Great service workers are artists; they bring to their work an inspiration that comes from more than a paycheck or a list of goals
The value profit chain : treat employees like customers and customers like employees by James L Heskett ( Book )
9 editions published in 2003 in English and held by 625 WorldCat member libraries worldwide
Reveals how cultivating happy, loyal, and productive employees generates satisfied, loyal, and trusting customers
Chronicles of corporate change : management lessons from AT & T and its offspring ( Book )
6 editions published in 1987 in English and held by 591 WorldCat member libraries worldwide
Organization : text, cases, and readings on the management of organizational design and change by John P Kotter ( Book )
9 editions published between 1979 and 1986 in English and Undetermined and held by 475 WorldCat member libraries worldwide
The management game by Ardis Burst ( Book )
9 editions published between 1987 and 1989 in English and held by 449 WorldCat member libraries worldwide
Just start : take action, embrace uncertainty, create the future by Leonard A Schlesinger ( Book )
7 editions published in 2012 in English and held by 400 WorldCat member libraries worldwide
Outlines a path to success based on creativity and problem solving despite the changing economic clmate and future uncertainty
Quality of work life and the supervisor by Leonard A Schlesinger ( Book )
3 editions published in 1982 in English and held by 365 WorldCat member libraries worldwide
Managing behavior in organizations : text, cases, readings by Leonard A Schlesinger ( Book )
11 editions published in 1983 in English and Undetermined and held by 260 WorldCat member libraries worldwide
Own your future : how to think like an entrepreneur and thrive in an unpredictable economy by Paul B Brown ( Book )
5 editions published in 2014 in English and held by 237 WorldCat member libraries worldwide
This book helps you apply the simple model used by successful serial entrepreneurs--Act, Learn, Build, Repeat--to reinvent the way you maneuver in an unpredictable job market
Zhen zheng ying xiong : fu wu ye jian bing de su zao by Bill Fromm ( Book )
3 editions published between 1995 and 1996 in Chinese and held by 25 WorldCat member libraries worldwide
Das grosse Management-Spiel : testen Sie Ihre Fähigkeiten als Führungskraft! by Ardis Burst ( Book )
4 editions published between 1987 and 1990 in German and held by 22 WorldCat member libraries worldwide
El juego empresarial de la excelencia by Ardis Burst ( Book )
2 editions published in 1988 in Spanish and held by 21 WorldCat member libraries worldwide
Mobilizing people for breakthrough service by James L Heskett ( Visual )
3 editions published in 1993 in English and held by 18 WorldCat member libraries worldwide
Professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the connection between satisfied employees and satisfied customers that leads directly to sustained profitability. Shows Southwest Airlines and ServiceMaster recruiting, training, and supporting their frontline employees
The Service-profit link ( Visual )
3 editions published in 1993 in English and Undetermined and held by 16 WorldCat member libraries worldwide
Professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the direct connections between superlative customer service, customer satisfaction, and sustained profitability. Shows superlative service in action at Taco Bell, Citibank, and Xerox
Groeien door tevreden klanten : trouw personeel, goede service, blijvende klanten by James L Heskett ( Book )
1 edition published in 1997 in Dutch and held by 16 WorldCat member libraries worldwide
People, service, success ( Visual )
2 editions published in 1993 in English and held by 16 WorldCat member libraries worldwide
People, service, success is two new documentary programs that take you and your managers behind the scenes at some of America's and British most innovative service providers: Taco Bell, Southwest Airlines, British Airways, and Ritz-Carlton. The program shows the management principles and techniques that connect between outstanding service and profitability
Saving customers with service recovery ( Visual )
3 editions published in 1994 in English and Undetermined and held by 15 WorldCat member libraries worldwide
Demonstrates how successful companies turn problems into opportunities by designing systems that respond to errors and problems
Listening to customers by James L Heskett ( Visual )
4 editions published between 1993 and 1994 in English and Undetermined and held by 15 WorldCat member libraries worldwide
Illustrates the important role of listening to customers and using the information gained to improve products and services
Action trumps everything : creating what you want in an uncertain world by Charles F Kiefer ( Book )
2 editions published in 2010 in English and held by 13 WorldCat member libraries worldwide
 
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Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.41 (from 0.07 for Zhen zheng ... to 0.90 for People, se ...)
Alternative Names
Schlesinger, Len
Schlesinger, Len 1952-
Schlesinger, Leonard A.
Sclesinger, Len.
シュレシンジャー, レオナード・A
Languages
English (88)
German (4)
Chinese (3)
Spanish (2)
Dutch (1)
Covers