WorldCat Identities

Bell, Chip R.

Overview
Works: 75 works in 279 publications in 5 languages and 17,019 library holdings
Genres: Abstracts 
Roles: Author, Narrator, Editor, Other
Classifications: HF5415.5, 658.812
Publication Timeline
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Most widely held works by Chip R Bell
Managers as mentors : building partnerships for learning by Chip R Bell( Book )

40 editions published between 1996 and 2014 in 3 languages and held by 1,290 WorldCat member libraries worldwide

Constriction and assessment. This book shows leaders everywhere how to forge a partnership with learners to help them develop new competence and confidence. Working as partners, mentors and proteges can use Chip Bell's provocative insights and powerful practical techniques to continually reach new levels of mastery
Managing knock your socks off service by Chip R Bell( Book )

28 editions published between 1992 and 2013 in English and Undetermined and held by 1,004 WorldCat member libraries worldwide

"Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. Completely updated with the latest research, new stories, and examples, Managing Knock Your Socks Off Service gives you up-to-the-minute advice on how you can create that kind of world-class service both in your operations and through your people, whether they work with customers face to face, on the phone, or in e-space."--Jacket
Customers as partners : building relationships that last by Chip R Bell( Book )

7 editions published between 1994 and 1996 in English and Spanish and held by 697 WorldCat member libraries worldwide

Astute Managers and entrepreneurs already know that customer loyalty is an absolute necessity for profitable businesses in the '90s and beyond. They have invested in this knowledge by initiating a wide variety of quality service programs intended to dazzle customers. Yet, beyond the reach of these programs, and the books that promote them, are the real human relationships on which customer loyalty is based. Going beyond the external forms of outstanding service, Customers As Partners vividly shows how lasting success depends upon creating sustaining personal bonds. Identifying these bonds as the true source of a company's profitability, this ground-breaking work provides insights on how to keep the quality of these relationships central in every interaction. It offers a model of partnership that is not just value-added, but value-based
Wired and dangerous : how your customers have changed and what to do about it by Chip R Bell( Book )

12 editions published in 2011 in English and Undetermined and held by 422 WorldCat member libraries worldwide

Customers today are picky, fickle, vocal, and "all about me" vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back--with a single snarky video or damning review gone viral, they can bring down a company. To succeed in this new world, it is vital that customers are treated not as cash machines but as collaborators. Chip Bell and John Patterson analyze this service revolution and provide a tested formula for transforming today's edgy customers into eager partners. Using real-world examples, they detail compelling methods and pragmatic tools for bringing harmony and balance to a relationship that was out of whack even before the Internet
Knock your socks off service recovery by Ron Zemke( Book )

6 editions published in 2000 in English and held by 326 WorldCat member libraries worldwide

"This handbook is your game plan for a fail-safe service recovery operation. With the frontline savvy and cheerful good humor that marks the entire Knock Your Socks Off Service series, customer service gurus Ron Zemke and Chip R. Bell shows you how to convince your boss that a good service recovery system more than pays for itself; set up policies, processes, and technologies for problem resolution; train service reps and other front-liners to deal successfully with real-time upset customers; analyze problems to stop them from happening again; turn mad-as-hell customers into your most loyal advocates; lead and sustain your organization's recovery efforts."--Jacket
Service magic : the art of amazing your customers by Ron Zemke( Book )

6 editions published in 2003 in English and Undetermined and held by 282 WorldCat member libraries worldwide

Like stage magic, service magic is made up of more than tricks, hocus-pocus and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and hours of practice. This guide uses examples from diverse industries to reveal inventive approaches to customer service. Using new models for creating customer delight, this work shares a conjurer's trunk of ideas for sweeping away the mundane and creating customer experiences that will leave customers delighted and charmed. Readers will learn about the magic building customer service strategies at play in industries such as hospitality (how Marriott, Ritz-Carlton Hotels, Hotel Monaco, Old Faithful Inn, and Radisson have performed service magic for retaining guests), financial services, health care, retail, and entertainment (Universal Studios, Disney World Resorts, All Outdoor White Water Rafting, and the St Paul Saints have all captured the hearts and souls of customers through the magic of service)
Magnetic service : the secrets of creating passionately devoted customers by Chip R Bell( Book )

13 editions published between 2003 and 2006 in English and Undetermined and held by 260 WorldCat member libraries worldwide

Do you long to build a cult like following for your business? Would you like to have customers that don't just forgive you when you err, but actually help you correct what caused the mistake?
Clients & consultants : meeting and exceeding expectations( Book )

8 editions published in 1985 in English and held by 220 WorldCat member libraries worldwide

Twenty six experts provide ideas and techniques that help both sides profit from the client-consultant relationship. They show how to choose, negotiate with, and use a consultant to solve specific problems and it gives consultants greater insight into meeting client needs. The book addresses the problem of client-consultant compatibility, the challenges of working with the entrepreneur owner, and the benefits of writing contracts to clarify goals and prevent misunderstanding
The Client-consultant handbook : twenty-one experts tell managers how to choose, negotiate with, and get the most from a consultant by Chip R Bell( Book )

5 editions published in 1979 in English and held by 219 WorldCat member libraries worldwide

Beep! beep! : competing in the age of the road runner by Chip R Bell( Book )

7 editions published between 2000 and 2014 in English and held by 212 WorldCat member libraries worldwide

This management handbook teaches readers how to outperform, outsmart and outrun your competition by successfully adapting to the changing business climate. The authors use the cartoon characters of Wile E. Coyote and the Road Runner as a metaphor for business managers seeking marketplace victories
Dance lessons : six steps to great partnerships in business & life by Chip R Bell( Book )

9 editions published between 1998 and 2012 in English and held by 181 WorldCat member libraries worldwide

In this guide, authors Chip Bell and Heather Shea tell you how to create and maintain truly great partnerships. Using examples drawn from the world of business and the world of dance to illustrate the principles and practices of great partnering, they lead you step-by-step from deciding if partnership is right for you to celebrating the end of a successful partnership
Instructing for results by Fredric H Margolis( Book )

3 editions published in 1986 in English and held by 179 WorldCat member libraries worldwide

Service wisdom : creating and maintaining the customer service edge( Book )

5 editions published between 1989 and 1990 in English and held by 160 WorldCat member libraries worldwide

Brings together thought-provoking articles on achieving and maintaining superior customer service in any organization
Influencing--marketing the ideas that matter by Chip R Bell( Book )

3 editions published in 1982 in English and held by 159 WorldCat member libraries worldwide

Take their breath away : how imaginative service creates devoted customers by Chip R Bell( Book )

9 editions published between 2009 and 2013 in English and held by 148 WorldCat member libraries worldwide

Take Their Breath Away shows you how to create exuberantly devoted customers by providing peerless, mind-blowing customer experiences that leave them stunned. Like casting a magic spell, inventive customer experiences transform people from simple buyers into faithful brand advocates
Understanding training : perspectives and practices( Book )

2 editions published in 1989 in English and held by 129 WorldCat member libraries worldwide

Customer love : attracting and keeping customers for life by Chip R Bell( Book )

4 editions published between 2000 and 2006 in 3 languages and held by 76 WorldCat member libraries worldwide

Managers als mentors : over het ontwikkelen van talenten in uw organisatie by Chip R Bell( Book )

18 editions published between 1996 and 2014 in 5 languages and held by 76 WorldCat member libraries worldwide

Managers as mentors : building partnerships for learning by Chip R Bell( Recording )

6 editions published between 1998 and 2013 in English and held by 75 WorldCat member libraries worldwide

This latest edition of the classic is a rapid-fire read that guides leaders in helping associates grow in today's tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places increased emphasis on the mentor acting as a learning catalyst with the protégé rather than simply handing down knowledge
Customer loyalty guaranteed : create, lead, and sustain remarkable customer service by Chip R Bell( Book )

8 editions published in 2007 in English and Undetermined and held by 72 WorldCat member libraries worldwide

 
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Audience Level
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Audience level: 0.22 (from 0.05 for Knock your ... to 0.78 for Managers a ...)

Managing knock your socks off service
Alternative Names
Bell, Chip

벨, 칩

벨, 칩 R

ベル, チップ・R

贝尔奇普 R.

Languages
English (173)

Spanish (10)

Chinese (6)

Romanian (3)

Dutch (1)

Covers
Managing knock your socks off serviceCustomers as partners : building relationships that lastWired and dangerous : how your customers have changed and what to do about itKnock your socks off service recoveryService magic : the art of amazing your customersMagnetic service : the secrets of creating passionately devoted customersBeep! beep! : competing in the age of the road runnerDance lessons : six steps to great partnerships in business & life