WorldCat Identities

Zemke, Ron

Overview
Works: 107 works in 405 publications in 7 languages and 37,501 library holdings
Genres: Case studies  Examinations 
Roles: Author, Editor, Other, Author of introduction
Classifications: HF5415.5, 658.812
Publication Timeline
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Most widely held works by Ron Zemke
Delivering knock your socks off service by Kristin Anderson( Book )

57 editions published between 1991 and 2012 in 5 languages and held by 1,893 WorldCat member libraries worldwide

Provides advice on how to supply exemplary customer service, discussing topics such as listening skills, telephone etiquette, problem solving, and professionalism
Generations at work : managing the clash of veterans, boomers, xers, and nexters in your workplace by Ron Zemke( Book )

28 editions published between 1999 and 2003 in English and Spanish and held by 1,485 WorldCat member libraries worldwide

Written by a team of distinguished cross-generational authors, this groundbreaking book supplies fresh, provocative insights & practical solutions for understanding differences, resolving conflicts & managing effectively in today's age-diverse workplace. For anyone struggling to manage people who just don't see work (or life) the same way, this book helps you understand the gulf that separates the generations & offers practical guidelines for building a harmonious workforce where people rally together for the organization, not against each other
Service America! : doing business in the new economy by Karl Albrecht( Book )

17 editions published between 1985 and 1990 in 3 languages and held by 1,426 WorldCat member libraries worldwide

This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty
The service edge : 101 companies that profit from customer care by Ron Zemke( Book )

12 editions published between 1989 and 1990 in English and held by 1,023 WorldCat member libraries worldwide

Managing knock your socks off service by Chip R Bell( Book )

28 editions published between 1992 and 2013 in English and Undetermined and held by 1,004 WorldCat member libraries worldwide

"Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. Completely updated with the latest research, new stories, and examples, Managing Knock Your Socks Off Service gives you up-to-the-minute advice on how you can create that kind of world-class service both in your operations and through your people, whether they work with customers face to face, on the phone, or in e-space."--Jacket
Best practices in customer service by Ron Zemke( Book )

13 editions published between 1998 and 1999 in English and held by 864 WorldCat member libraries worldwide

"Best Practices in Customer Service is a one-stop resource that brings together the wisdom of dozens of customer service experts who explain and demonstrate how to implement the best practices available in customer service. With 35 chapters written by top customer service consultants and practitioners, it covers everything from the classic issues like customer retention and service recovery to contemporary concerns like providing customer service on the Internet." "Best Practices in Customer Service also contains valuable information and tools, including a directory of Web sites related to customer service topics, and other customer service information available online; customer service training exercises and materials that can be used for slides or overheads; a listing of magazines, journals, and newsletters that deal with customer service; and graphs documenting useful findings from the ICSA's Benchmarking Study that you can use to benchmark your company's performance and approach to customer service."--Jacket
Sustaining knock your socks off service by Thomas K Connellan( Book )

7 editions published between 1993 and 1999 in 4 languages and held by 595 WorldCat member libraries worldwide

Customer service programs are easy to initiate - thousands of companies start them every year, only to see their efforts falter after the first three months. So how do you keep service momentum going once basic training's over and your employees are sitting comfortably back behind their desks? With Sustaining Knock Your Socks Off Service. Ron Zemke's first two books showed managers how to deliver and manage Knock Your Socks Off Service. Now he and Tom Connellan explain how to keep customers coming back for more. And just exactly what is Knock Your Socks Off Service? According to Zemke and Connellan, it's "making sure you know what your customer wants and expects from you, being flexible in meeting those demands, treating the customer like a partner rather than an adversary or an end-user, and working like heck to make it easy for a customer to do business with you."
E-service : 24 ways to keep your customers when the competition is just a click away by Ron Zemke( Book )

10 editions published between 2000 and 2001 in English and German and held by 561 WorldCat member libraries worldwide

Annotation
Service America in the new economy by Karl Albrecht( Book )

7 editions published between 2001 and 2002 in English and held by 547 WorldCat member libraries worldwide

In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the "either do it bigger or do it better" imperative and the truth of what service means
Coaching knock your socks off service by Ron Zemke( Book )

14 editions published between 1996 and 2002 in 4 languages and held by 493 WorldCat member libraries worldwide

How to develop excellent service employees
Knock your socks off answers : solving customer nightmares & soothing nightmare customers by Kristin Anderson( Book )

9 editions published in 1995 in English and held by 486 WorldCat member libraries worldwide

Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things
Figuring things out : a trainer's guide to needs and task analysis by Ron Zemke( Book )

7 editions published in 1982 in English and held by 438 WorldCat member libraries worldwide

Stressless selling : a guide to success for men & women in sales by Frances Meritt Stern( Book )

4 editions published between 1981 and 1990 in English and held by 350 WorldCat member libraries worldwide

Tales of knock your socks off service : inspiring stories of outstanding customer service by Kristin Anderson( Book )

3 editions published between 1997 and 1998 in English and held by 330 WorldCat member libraries worldwide

Knock your socks off service recovery by Ron Zemke( Book )

6 editions published in 2000 in English and held by 326 WorldCat member libraries worldwide

"This handbook is your game plan for a fail-safe service recovery operation. With the frontline savvy and cheerful good humor that marks the entire Knock Your Socks Off Service series, customer service gurus Ron Zemke and Chip R. Bell shows you how to convince your boss that a good service recovery system more than pays for itself; set up policies, processes, and technologies for problem resolution; train service reps and other front-liners to deal successfully with real-time upset customers; analyze problems to stop them from happening again; turn mad-as-hell customers into your most loyal advocates; lead and sustain your organization's recovery efforts."--Jacket
Knock your socks off selling by Jeffrey H Gitomer( Book )

6 editions published in 1999 in English and Undetermined and held by 296 WorldCat member libraries worldwide

Service magic : the art of amazing your customers by Ron Zemke( Book )

6 editions published in 2003 in English and Undetermined and held by 282 WorldCat member libraries worldwide

Like stage magic, service magic is made up of more than tricks, hocus-pocus and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and hours of practice. This guide uses examples from diverse industries to reveal inventive approaches to customer service. Using new models for creating customer delight, this work shares a conjurer's trunk of ideas for sweeping away the mundane and creating customer experiences that will leave customers delighted and charmed. Readers will learn about the magic building customer service strategies at play in industries such as hospitality (how Marriott, Ritz-Carlton Hotels, Hotel Monaco, Old Faithful Inn, and Radisson have performed service magic for retaining guests), financial services, health care, retail, and entertainment (Universal Studios, Disney World Resorts, All Outdoor White Water Rafting, and the St Paul Saints have all captured the hearts and souls of customers through the magic of service)
Generations at work : managing the clash of boomers, Gen Xers, and Gen Yers in the workplace by Ron Zemke( Book )

14 editions published between 2012 and 2013 in English and Undetermined and held by 269 WorldCat member libraries worldwide

If you're a manager navigating the multigenerational workplace, you know it is a growing challenge. With their micromanaged childhoods and tech addictions, Gen Yers require constant feedback. This frustrates the Me Generation that can't let go of the spotlight, and annoys Gen Xers, sandwiched between the two. The authors lay bare the causes of conflict, and offers practical guidelines for managing the differences
Knock your socks off prospecting : how to cold call, get qualified leads, and make more money by William Miller( Book )

9 editions published in 2005 in English and held by 217 WorldCat member libraries worldwide

"Filled with logical, easy-to-use tools, step-by-step skill-building exercises, real-life stories, and amusing anecdotes (along with John Bush's illustrations), this practical and entertaining book helps you improve your communications skills, identify prospects (real ones), and maximize the productivity of your prospecting time. You'll also get the most valuable collection of how-to cold-calling tips you've ever seen, and follow-up techniques guaranteed to win more sales."--Jacket
E-service : twenty-four ways to keep your customers when the competition is just a click away by Ron Zemke( Book )

5 editions published between 2000 and 2001 in English and Undetermined and held by 37 WorldCat member libraries worldwide

 
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Audience level: 0.18 (from 0.02 for E-service ... to 0.47 for Figuring t ...)

Generations at work : managing the clash of veterans, boomers, xers, and nexters in your workplace
Alternative Names
Zemke, Ronald E. 1942-2004

젬키, 론 1942-2004

ゼンケ, R

ゼンケ, ロン

Languages
Covers
Generations at work : managing the clash of veterans, boomers, xers, and nexters in your workplaceService America! : doing business in the new economyThe service edge : 101 companies that profit from customer careManaging knock your socks off serviceBest practices in customer serviceSustaining knock your socks off serviceE-service : 24 ways to keep your customers when the competition is just a click awayService America in the new economy