WorldCat Identities

Albrecht, Karl 1941-

Overview
Works: 98 works in 392 publications in 6 languages and 19,293 library holdings
Roles: Author
Classifications: HD9981.5, 658.00973
Publication Timeline
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Most widely held works by Karl Albrecht
Service America! : doing business in the new economy by Karl Albrecht( Book )

15 editions published between 1985 and 1990 in English and Chinese and held by 1,418 WorldCat member libraries worldwide

This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty
The Northbound train : finding the purpose, setting the direction, shaping the destiny of your organization by Karl Albrecht( Book )

13 editions published between 1994 and 1996 in 3 languages and held by 975 WorldCat member libraries worldwide

Karl Albrecht, renowned business thinker and co-author of the bestseller Service America!, challenges today's business leaders to embark on a journey on The Northbound Train. His northbound train is a metaphor for achieving a focused vision of the direction your company must take to succeed and then moving inexorably toward that goal. And as Albrecht shows, this vision must always be based upon an understanding of what will create value for your customers. He provides a step-by-step guide to soul searching, strategy setting, and customer wooing. Using insightful, real-world examples of effective and ineffective processes, he helps you map out a path - a strategic success model - that your company must follow to find out what makes its business unique. He illustrates how to formulate a reality-based vision; define your company's core values and philosophy; create a company mission statement that is accurate, concise, and inspiring; evaluate your competitive strategy to see if it's based on real strengths; reach a unified concept for creating value for your customers; and distill these decisions, finally, into a few critical areas of focus.--[book cover]
Successful management by objectives : an action manual by Karl Albrecht( Book )

8 editions published between 1978 and 1988 in English and held by 848 WorldCat member libraries worldwide

The only thing that matters : bringing the power of the customer into the center of your business by Karl Albrecht( Book )

17 editions published between 1992 and 1996 in 4 languages and held by 800 WorldCat member libraries worldwide

At America's service : how corporations can revolutionize the way they treat their customers by Karl Albrecht( Book )

7 editions published in 1988 in English and held by 792 WorldCat member libraries worldwide

Expands concepts introduced in Service America book, & outlines strategy for achieving customer focus
Service within : solving the middle management leadership crisis by Karl Albrecht( Book )

19 editions published between 1988 and 1998 in 3 languages and held by 754 WorldCat member libraries worldwide

Stress and the manager : making it work for you by Karl Albrecht( Book )

18 editions published between 1979 and 2014 in 3 languages and held by 679 WorldCat member libraries worldwide

Ours is a fast paced world. The need to help ourselves and other professional people manage stress has never been greater. This book pioneered the wave of business interest in stress management, based on Karl Albrecht's original work with stress management training. Use Stress and the Manager as your own personal guide to managing stress, and as a resource for your managers in training programs on personal effectiveness and stress management. It covers the basic definition of stress, how it effects the body, knowing when stress is harmful and when it is not, and how to manage your life, work, and activities to keep stress within your comfort zone. Also covers techniques for managing that can help others control their stress levels. Dr. Hans Selye, father of the medical theory of stress, says, "I would not hesitate to support this book and will give it a place of prominence in the library of our International Institute of Stress, for all those concerned with management." Provide a copy of Stress and the Manager to every one of your managers and team leaders
Social intelligence : the new science of success by Karl Albrecht( Book )

28 editions published between 2005 and 2009 in 4 languages and held by 676 WorldCat member libraries worldwide

The author defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your "social radar," an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level. This book is filled with intriguing concepts, enlightening examples, stories, cases, situational strategies, and a self-assessment tool -- all designed to help you learn to navigate social situations more successfully
Service America in the new economy by Karl Albrecht( Book )

7 editions published between 2001 and 2002 in English and held by 547 WorldCat member libraries worldwide

In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the "either do it bigger or do it better" imperative and the truth of what service means
The service advantage : how to identify and fulfill customer needs by Karl Albrecht( Book )

17 editions published between 1989 and 1998 in English and Spanish and held by 533 WorldCat member libraries worldwide

A practical guide that takes you step-by-step through a customer research program designed especially for service companies. Includes real-life cases and examples
Corporate radar : tracking the forces that are shaping your business by Karl Albrecht( Book )

10 editions published between 1999 and 2000 in 3 languages and held by 511 WorldCat member libraries worldwide

"Corporate Radar shows you how to reach beyond the standard business parameters - to analyze the events, trends, and forces that can radically alter your future. This is solid, hard-hitting advice that every business leader needs. There are no doomsday prophesies or sugar-coated visions of the future here. Instead, Albrecht uses the discipline of careful cause-and-effect thinking to help you answer specific, relevant questions about what may happen in your future."--BOOK JACKET
The creative corporation by Karl Albrecht( Book )

4 editions published between 1987 and 1996 in English and held by 421 WorldCat member libraries worldwide

Brain power : learn to improve your thinking skills by Karl Albrecht( Book )

5 editions published between 1980 and 2014 in English and held by 417 WorldCat member libraries worldwide

"Fact finding. Thinking on your feet. Problem solving. Decision making. Idea production. Becoming an innovator"--Jacket subtitle
Understanding people : models and concepts by Walton C Boshear( Book )

1 edition published in 1977 in English and held by 389 WorldCat member libraries worldwide

The power of minds at work : organizational intelligence in action by Karl Albrecht( Book )

16 editions published in 2003 in English and Japanese and held by 349 WorldCat member libraries worldwide

This text introduces the concept of "OI" (Organizational Intelligence) and shows how an enterprise can mobilize its collective brain power
Practical intelligence : the art and science of common sense by Karl Albrecht( Book )

18 editions published between 2007 and 2009 in English and Undetermined and held by 341 WorldCat member libraries worldwide

"In Practical Intelligence, Karl Albrecht explains how practical intelligence (PI) qualifies as one of the key life skills and offers a conceptual structure for defining and describing common sense." "Throughout Practical Intelligence, Albrecht shows how people with practical intelligence can employ language skills, make better decisions, think in terms of options and possibilities, embrace ambiguity and complexity, articulate problems clearly and work through to solutions, have original ideas, and influence the ideas of others. Albrecht shows that everyone's PI skills can be improved with proper education and training and challenges all of us - from parents and teachers to executives and managers - to upgrade our own skills and help others develop their own PI skills." "Albrecht explains the scientific aspects of practical intelligence and brings it down to earth with concrete examples, stories, cases, and practical exercises."--Jacket
Organization development : a total systems approach to positive change in any business organization by Karl Albrecht( Book )

9 editions published in 1983 in English and held by 289 WorldCat member libraries worldwide

Added value negotiating : the breakthrough method for building balanced deals by Karl Albrecht( Book )

7 editions published in 1993 in English and held by 257 WorldCat member libraries worldwide

"Skillful negotiating doesn't mean someone has to lose. By adopting an entirely different ethical stance, it is possible to leave behind psychologically primitive attitudes and their accompanying tactics, and approach negotiating from the standpoint of adding value. Added Value Negotiating presents a breakthrough method for negotiating that eliminates many of the problems of conventional negotiating approaches. This book teaches you a noncombative, five-step method for focusing on interests, developing options, and creating deals that will benefit everyone involved. By completely avoiding the traditional offer/counteroffer psychology, Added Value Negotiating takes an innovative approach to balancing the value in a deal. The authors show you how to put value up front and eliminate the demands and concessions that usually make a negotiation stressful." "This unique approach to negotiating applies to people involved in all kinds of negotiating, not just buying and selling, price-only deals; offers an up-front, honest, transparent cards-on-the-table approach; keeps people in their comfort zone; eliminates one-upmanship; and offers a step-by-step method for guiding any negotiating process, large or small." "One of the features that makes Added Value Negotiating so different from the standard win-lose or even so-called win-win negotiating is the concept of multiple deals. Instead of offering one deal and hoping to beat it into shape, Added Value Negotiating calls for the creation of multiple deal packages." "By applying these principles in the framework of a simple five-step method and structuring the possibilities with two simple planning worksheets, it is possible to make your negotiations produce more fruitful results. At the same time, by adding value, you can build strong relationships of mutual respect and trust."--Jacket
New management tools : ideas and techniques to help you as a manager by Margaret Butteriss( Book )

4 editions published between 1979 and 1988 in Chinese and English and held by 222 WorldCat member libraries worldwide

Executive tune-up : personal effectiveness skills for business and professional people by Karl Albrecht( Book )

3 editions published in 1981 in English and held by 212 WorldCat member libraries worldwide

 
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Audience level: 0.28 (from 0.04 for Practical ... to 0.48 for Organizati ...)

Service America! : doing business in the new economy
Alternative Names
Albrecht, Karl

Albrecht, Karl 1941-

Albrecht, Karl A.

Albrecht, Karl A. 1941-

Albrecht, Karl G.

Albrecht, Karl G. 1941-

알브레히트, 카를

알브레히트, 칼

アルブレヒト, K

アルブレヒト, カ-ル

アルブレヒト, カール

Languages
Covers
The Northbound train : finding the purpose, setting the direction, shaping the destiny of your organizationThe only thing that matters : bringing the power of the customer into the center of your businessService within : solving the middle management leadership crisisStress and the manager : making it work for youSocial intelligence : the new science of successService America in the new economyThe service advantage : how to identify and fulfill customer needsCorporate radar : tracking the forces that are shaping your business