WorldCat Identities

Gutek, Barbara A.

Overview
Works: 49 works in 174 publications in 2 languages and 6,801 library holdings
Genres: Periodicals  Conference papers and proceedings  Bibliography 
Roles: Author, Editor, Other
Classifications: HD6060.3, 305.43
Publication Timeline
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Most widely held works about Barbara A Gutek
 
Most widely held works by Barbara A Gutek
Sex and the workplace by Barbara A Gutek( Book )

15 editions published between 1985 and 1987 in 3 languages and held by 999 WorldCat member libraries worldwide

Women and work : a psychological perspective by Veronica F Nieva( Book )

9 editions published between 1981 and 1982 in English and held by 762 WorldCat member libraries worldwide

Women's career development by Barbara A Gutek( Book )

17 editions published between 1987 and 1989 in English and Undetermined and held by 720 WorldCat member libraries worldwide

The brave new service strategy : aligning customer relationships, market strategies, and business structures by Barbara A Gutek( Book )

9 editions published in 2000 in English and Undetermined and held by 546 WorldCat member libraries worldwide

Publisher Fact Sheet
Demographic differences in organizations : current research and future directions by Anne S Tsui( Book )

7 editions published in 1999 in English and held by 411 WorldCat member libraries worldwide

The dynamics of service : reflections on the changing nature of customer/provider interactions by Barbara A Gutek( Book )

9 editions published in 1995 in English and held by 401 WorldCat member libraries worldwide

"A service revolution is sweeping America. Nearly three-quarters of the people in the U.S. labor force work in services, almost half of family income is spent on services, and providing good service is widely believed to be the key to an organization's success, whether in the for-profit, nonprofit, or government sector." "The Dynamics of Service is the first book to examine the service transaction in depth from social, psychological, and management perspectives. Barbara A. Gutek details the gradual encroachment of fast-food-type delivery approaches (service "encounters") into all forms of services, even those--such as medical care, financial services, and child care--that have traditionally been provided in ways that offer more continuity (service "relationships"). Gutek examines the cumulative impact of this quiet revolution on customers, providers, and the enterprises that provide service--and shows how it is changing the quality of our jobs and our lives." "With powerful implications for health care, psychotherapy, higher education, law, and all areas where work is rapidly being restructured in large organizations, The Dynamics of Service provides professionals in many disciplines with a common framework for understanding how customers will be served in the future."--Jacket
Women and work : an annual review by Barbara A Gutek( Book )

24 editions published between 1985 and 1988 in English and held by 171 WorldCat member libraries worldwide

Sex role stereotyping and affirmative action policy( Book )

4 editions published in 1982 in English and held by 125 WorldCat member libraries worldwide

Gender stratification in the IT industry : sex, status and social capital by Kenneth W Koput( Book )

7 editions published between 2010 and 2011 in English and held by 122 WorldCat member libraries worldwide

"This monograph introduces a status-equilibrating, social capital explanation for the persistent gender stratification in the male-dominated field of information technology. A multi-cohort, longitudinal study of under-graduate students training for careers in IT reveals that women suffer from lower status and a problem of legitimacy. Simply being female reduces retention and hinders placement in the field. The social network, more-over, operates differently and less simply for women than men. Cohesive cross-sex ties are shown to both alleviate and aggravate the legitimacy problem for women, contingent on the spilling over of status expectations based on sex roles."--Preface
Implementing computerized procedures in office settings : influences and outcomes by Tora K Bikson( Book )

3 editions published in 1987 in English and held by 94 WorldCat member libraries worldwide

This report describes the methods and results of research on implementing interactive information systems. The study covered 530 employees representing 55 different departments in 26 private sector organizations. All the groups had recently introduced multifunction interactive computer systems into information work. The findings indicate that site-to-site variations in the success of implementing new technologies are more fully explained by differences in the implementation process than by differences in the systems or in the organizations
Flexible interactive technologies for multi-person tasks : current problems and future prospects by Tora K Bikson( Book )

6 editions published between 1988 and 1989 in English and held by 81 WorldCat member libraries worldwide

Whether organizations are moving to network their personal computers, decentralize their mainframe environments, or build group level computing structures, they share at least one major concern: to provide flexible interactive technology to support and augment multi-person work. This chapter reviews cross-sectional, case study and pilot research carried out by RAND's Institute for Research on Interactive Systems, which explores the deployment of current information technology in diverse user groups. The successful integration of new technology into information-intensive work demonstrates the socio technical properties of work groups that is, group members are interdependent not only on one another but also on the technology, and technical and organizational issues are closely interrelated. The more advanced the information-handling tools provided to the group, the more critical it becomes to give equivalent and concurrent attention to the social process through which these tools are deployed, and to seek a mutual adaptation rather than maximization of either the social or technical system in isolation
Advanced office systems : an empirical look at utilization and satisfaction by Tora K Bikson( Book )

5 editions published in 1983 in English and held by 81 WorldCat member libraries worldwide

Implementation of information technology in office settings : review of relevant literature by Tora K Bikson( Book )

8 editions published between 1981 and 1982 in English and held by 64 WorldCat member libraries worldwide

The primary aim of this literature review is to survey previous studies of the implementation of innovations in organizations in order to see what light they may shed on the introduction of computerized procedures into office settings. Specifically, such an undertaking should suggest hypotheses about classes of variables that are likely to affect short- and long-run outcomes of the implementation of information technology in work contexts, and should provide a framework for examining that process. For this purpose office information technology is regarded as comprising multifunction computer systems that perform some of the information handling tasks of the work unit in interaction with their users; they encompass a number of autonomous parts whose tasks can be executed in parallel. This definition distinguishes the systems thought to typify the 'office of the future' from closely related technologies that are single-function and/or noninteractive (e.g., voice message systems, typewriters with memories, computerized payroll processing, and other already widely diffused technologies)
Women and work : a bibliography of psychological research by Veronica F Nieva( Book )

5 editions published in 1976 in English and held by 22 WorldCat member libraries worldwide

Women and work( )

in English and held by 13 WorldCat member libraries worldwide

Women and work : an annual review by Laurie Larwood( Book )

4 editions published in 1985 in English and held by 10 WorldCat member libraries worldwide

Gender stratification in the IT industry : leaky pipes and cracked prisms by Kenneth W Koput( Book )

5 editions published between 2010 and 2011 in English and held by 4 WorldCat member libraries worldwide

"This monograph introduces a status-equilibrating, social capital explanation for the persistent gender stratification in the male-dominated field of information technology. A multi-cohort, longitudinal study of under-graduate students training for careers in IT reveals that women suffer from lower status and a problem of legitimacy. Simply being female reduces retention and hinders placement in the field. The social network, more-over, operates differently and less simply for women than men. Cohesive cross-sex ties are shown to both alleviate and aggravate the legitimacy problem for women, contingent on the spilling over of status expectations based on sex roles."--Preface
Business in modern society( Book )

1 edition published in 1999 in English and held by 4 WorldCat member libraries worldwide

Sex object and worker : incompatible images of women by Barbara A Gutek( Book )

2 editions published in 1987 in English and held by 4 WorldCat member libraries worldwide

Impact of the bureaucratic encounter on the client: some expected and unexpected consequences by Barbara A Gutek( Book )

3 editions published in 1976 in English and held by 3 WorldCat member libraries worldwide

This paper discusses a number of studies undertaken at the Institute for Social Research (Ann Arbor, Michigan) which indicate that the impact of encounter tends to produce a satisfied clientele. Despite this, government agencies suffer from poor image, being described as cold, inefficient, slow and impersonal. Since this seems contradictory, data from a national sample survey of 1, 431 adult Americans by the Survey Research Center in 1973 are presented. The subjects were questioned on the specifics of their contacts with one of seven government service bureaucracies, as well as on the question of support for the political system. The analysis techniques involved the examination of bivariate relationships. In general, clients indicated fairly low levels of support for government agencies, particularly when compared to private companies. Clients who received assistance from government agencies were not more supportive of the government than were non-clients. Generally speaking, if the client's experience with the agency was negative it tended to give him an unfavorable view of all government agencies. (Pfs)
 
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Women and work : a psychological perspective
Languages
English (140)

Danish (1)

Covers
The brave new service strategy : aligning customer relationships, market strategies, and business structuresDemographic differences in organizations : current research and future directionsThe dynamics of service : reflections on the changing nature of customer/provider interactionsGender stratification in the IT industry : sex, status and social capitalGender stratification in the IT industry : leaky pipes and cracked prisms