WorldCat Identities

Library Video Network

Overview
Works: 195 works in 371 publications in 1 language and 6,442 library holdings
Genres: Short films  Nonfiction films  Documentary films  Instructional films  Educational films  Internet videos  Made-for-TV movies  Documentary television programs  Case studies  Television news programs 
Classifications: PN1997, 025.52
Publication Timeline
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Most widely held works by Library Video Network
Conducting the reference interview by Catherine Sheldrick Ross( Visual )

1 edition published in 2004 in English and held by 185 WorldCat member libraries worldwide

Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences
Controlling the confrontation : Arch Lustberg on effective communication techniques by Arch Lustberg( Visual )

4 editions published in 1989 in English and held by 184 WorldCat member libraries worldwide

Lustberg conducts role-playing training sessions for librarians to illustrate effective communication techniques in confrontational situations
Tips and techniques : storytelling with puppets and props( Visual )

3 editions published between 2002 and 2014 in English and held by 184 WorldCat member libraries worldwide

Two accomplished storytellers share their expertise on using puppets and props to enhance the art of storytelling. Schroeder Cherry uses several types of puppets to tell his educational story about the Underground Railroad, while Karen Quinn-Wisniewski entertains her audience of young children with classic fables and colorful puppets and props. Interviews with each clips from their performances show you how to use puppets to increase your storytelling abilities. A good choice for librarians, teachers and parents. ~ Booklist
Conducting the reference interview( Visual )

5 editions published between 2004 and 2014 in English and held by 177 WorldCat member libraries worldwide

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland ask us now!, and member of the content committee. "This valuable training resource presents a great deal of very useful information." - School Library Journal. --"A terrific training tool for all types of libraries. Highly recommended." - Video Librarian
Going Green: Real-World Solutions for the Environment( Visual )

2 editions published between 2008 and 2014 in English and held by 171 WorldCat member libraries worldwide

Learn simple and easy tips to make your library and its services more environmentally friendly. The program is divided into two sections. One features tips and strategies for building a new, green library building, while the other discusses ways to make your current facilities more environmentally friendly. Included in the program are tips on "green" programming, environmentally-friendly cleaning policies, and simple tips that can be used by any library. "Green" buildings of the Long Beach (CA) Public Library, Woodcrest (CA) Community Library, and the Santa Monica (CA) Public Library are featured in the program. "A good way to get staff brainstorming on environmental issues and changes." ~ Booklist
Putting customers first!( Visual )

6 editions published between 2006 and 2014 in English and held by 158 WorldCat member libraries worldwide

"Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries. Other items covered in this program are: e-mail etiquette ; online chat customer service strategies ; helping customers and staff cope with changing technology ; the importance of the internal customer ; using customer service techniques to remain a vital part of your community."--Container
Be prepared : security and your library( Visual )

5 editions published between 1994 and 1995 in English and held by 155 WorldCat member libraries worldwide

The issues of setting clear policies, approaching patrons effectively, personal safety of staff, management support of staff and policies, law enforcement cooperation, isolated libraries, inventory control and internal theft are dealt with with examples shown at the Dorchester County Public Library in Maryland. Security experts Rachel MacLachlan of the San Francisco Public Library and Dave Kreek of the Maryland Community Crime Prevention Institute are interviewed, as are staff at the Dorchester library
RFID in libraries( Visual )

2 editions published between 2004 and 2014 in English and held by 148 WorldCat member libraries worldwide

Learn how this technology really works by following two library systems that are using RFID technology, Baltimore County Public Library (MD) and Haverstraw King's Daughter Public Library (NY). Managers from both systems discuss their experiences with this technology, as well as give tips for libraries considering implementing RFID. In addition, technology consultant David Dorman offers his perspectives on the issues surrounding RFID. --"This straight forward program makes a convincing case for considering implementation of RFID technology, even if some glitches initially come up. " ~ Booklist
I need a book! : a guide to reader's advisory( Visual )

1 edition published in 2014 in English and held by 132 WorldCat member libraries worldwide

Use the appeal characteristics to help your patrons find the book that is most appropriate for them. You will also learn how to use the "Quick Dip" in order to learn about a book without reading it. "People love to talk about the books that they read," according to this excellent readers - advisory instructional. Recommended for professional library collections."- Booklist
Solving difficult situations( Visual )

3 editions published between 2003 and 2014 in English and held by 129 WorldCat member libraries worldwide

This program will show you recommended ways of handling difficult situations that your library and staff may encounter. Among the issues covered are potentially violent patrons, bomb threats, sexual harassment, and inappropriate Internet browsing. "Highly recommended ..." - Video Librarian
Customer service : more than a smile( Visual )

2 editions published in 1991 in English and held by 128 WorldCat member libraries worldwide

Discusses promoting good customer service among all levels of library staff, including staff behind the scenes. This package can serve as an orientation for new staff or can enhance the skills of current staff
If it weren't for the patron : evaluating your public service attitude by Library Video Network( Visual )

9 editions published between 1981 and 1988 in English and held by 122 WorldCat member libraries worldwide

Shows how the way in which library staff deal with the public influences how patrons perceive the library. Illustrates common encounters with the public on the telephone, at the information and charge-out desks, in the stacks, etc., contrasting various types of attitudes and the responses they elicit
Barry's scrapbook : a window into art( Visual )

2 editions published in 1994 in English and held by 117 WorldCat member libraries worldwide

Barry guides some children in how to look at art ; learn and sing about it ; and creat art works with recyclables
People first : serving and employing people with disabilities( Visual )

1 edition published in 1990 in English and held by 116 WorldCat member libraries worldwide

Host Mark Sakaley talks about the different kinds of disabilities and how they can influence the service a library provides to patrons with these disabilities. Discusses physical and psychological barriers and how libraries can eliminate them. Stresses the training of staff to be sensitive to these issues
Does this completely answer your question? by Kathy Coster( Visual )

3 editions published in 1992 in English and held by 115 WorldCat member libraries worldwide

Designed to emphasize the importance of the reference interview and to review the necessary skills for an effective interview. The four basic stages of the interview - setting the tone, getting the facts, giving the information, and providing follow-up - are described and demonstrated. The basics of telephone interviews are also covered
Is the customer always right?( Visual )

2 editions published in 1994 in English and held by 108 WorldCat member libraries worldwide

Learn a dozen ways to deal with problem situations ; What is your Organization's first line of success? How do you say No without saying No?
The Difficult reference question by Kathy Coster( Visual )

7 editions published in 1986 in English and held by 106 WorldCat member libraries worldwide

Gives concrete suggestions for strengthening the inter-personal skills that librarians need in order to effectively deal with many different types of patrons and questions
And access for all : ADA and your library by Ed Bishop( Visual )

2 editions published between 1993 and 2014 in English and held by 103 WorldCat member libraries worldwide

This video training package is meant to be used in the way which is most beneficial for workshop presenters to libraries: as a tape alone for introducing the ADA, as a discussion starter to heighten staff awareness, or as a full workshop with many resources, including speakers, handouts, and other materials
Customer friendly libraries in a high-tech age( Visual )

1 edition published in 1998 in English and held by 101 WorldCat member libraries worldwide

Discusses issues common in libraries today: making time for adequate staff training in new technology, managing computers for public use, helping customers feel comfortable with new technology, and preparing for potential problems
Differences make us stronger( Visual )

3 editions published between 1995 and 2014 in English and held by 99 WorldCat member libraries worldwide

Gives a tour of libraries around the country, and talk with the experts--those who deal with diversity on a daily basis. Included are interviews with academic and public librarians on their approaches to encouraging diversity in the library
 
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Audience level: 0.31 (from 0.24 for Going Gree ... to 0.45 for Does this ...)

WorldCat IdentitiesRelated Identities
Alternative Names
LVN

Maryland Library Video Network

Languages
English (64)