WorldCat Identities

Library Video Network

Works: 192 works in 336 publications in 1 language and 7,182 library holdings
Genres: Short films  Nonfiction films  Instructional films  Documentary films  Made-for-TV movies  Educational films  Case studies 
Classifications: Z711, 025.52
Publication Timeline
Most widely held works by Library Video Network
Putting customers first!( Visual )

5 editions published between 2006 and 2014 in English and held by 225 WorldCat member libraries worldwide

"Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries. Other items covered in this program are: e-mail etiquette ; online chat customer service strategies ; helping customers and staff cope with changing technology ; the importance of the internal customer ; using customer service techniques to remain a vital part of your community."--Container
Conducting the reference interview : a how-to-do-it manual for librarians by Catherine Sheldrick Ross( Visual )

1 edition published in 2004 in English and held by 202 WorldCat member libraries worldwide

Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences
Solving difficult situations( Visual )

3 editions published between 2003 and 2014 in English and held by 197 WorldCat member libraries worldwide

This program will show you recommended ways of handling difficult situations that your library and staff may encounter. Among the issues covered are potentially violent patrons, bomb threats, sexual harassment, and inappropriate Internet browsing. "Highly recommended ..." - Video Librarian
Controlling the confrontation : Arch Lustberg on effective communication techniques by Arch Lustberg( Visual )

3 editions published in 1989 in English and held by 195 WorldCat member libraries worldwide

Lustberg conducts role-playing training sessions for librarians to illustrate effective communication techniques in confrontational situations
And access for all : ADA and your library by Ed Bishop( Visual )

2 editions published between 1993 and 2014 in English and held by 172 WorldCat member libraries worldwide

The program covers ADA compliance, including pulling together a focus group and designing an action plan to make the library's facilities and resources accessible. Real stories from libraries are included throughout the program. Customers with disabilities share their concerns about accessibility and provide insight to providing "reasonable accommodation." The resource guide includes a self evaluation survey concerning employment services, physical space and communication originally compiled by the State Library of Florida. The survey covers important areas necessary in ADA compliance: employment, services, physical space and communication. Resource lists are also included in the package. "This video and its extensive guide are fine resources." ~ Booklist. "Highly recommended. Editor's choice." ~ Video Librarian
Be prepared : security and your library( Visual )

5 editions published between 1994 and 1995 in English and held by 169 WorldCat member libraries worldwide

Describes steps for starting a library security program whether using library personnel or professional security services, and offers suggestions for dealing with certain situations. Covers the topics of setting policies, approaching patrons, personal safety, management support, law enforcement cooperation, isolated libraries, inventory control, and internal theft
Differences make us stronger( Visual )

3 editions published between 1995 and 2014 in English and held by 168 WorldCat member libraries worldwide

This program looks at diversity in the context of serving the internal and external customers and helps you set up your own diversity policies and procedures. Five topic areas are included: Customer service, Materials and programs, Communication, The workplace, and Training. 3 Stars ~ "Drawing on commentary from library directors, staff and trainers, this program counsels viewers in redefining customer service, evaluating materials selection, assessing library services and programs, strengthening communication ... assuring diversity in the workplace and providing training to staff." ~ Video Librarian
Holding an effective meeting( Visual )

3 editions published between 2006 and 2014 in English and held by 162 WorldCat member libraries worldwide

Learn strategies for having your meetings be effective and efficient. In today's fast-paced world, it's important to use our time efficiently and a well-run meeting can do just that. Among the topics covered are: The role of the moderator. Setting a workable agenda. Keeping the discussion on topic. Dealing with difficult meeting participants. Thanks to the experts at Library Video Network, new 19 minute training film can help get your meetings on the right track. ~ American Libraries 3 Stars. The advice here is solid, with an emphasis on ensuring everyone's views are represented and that the goals of the meeting are successfully met. Recommended. ~ Video Librarian
Tips and techniques : storytelling with puppets and props( Visual )

3 editions published between 2002 and 2014 in English and held by 145 WorldCat member libraries worldwide

Two accomplished storytellers share their expertise on using puppets and props to enhance the art of storytelling. Schroeder Cherry uses several types of puppets to tell his educational story about the Underground Railroad, while Karen Quinn-Wisniewski entertains her audience of young children with classic fables and colorful puppets and props. Interviews with each clips from their performances show you how to use puppets to increase your storytelling abilities. A good choice for librarians, teachers and parents. ~ Booklist
Teamwork basics( Visual )

3 editions published between 2000 and 2014 in English and held by 136 WorldCat member libraries worldwide

Discusses the use of teams in library work including types of teams, basic team components, and how to be an effective team member
Conducting the reference interview( Visual )

3 editions published between 2004 and 2014 in English and held by 136 WorldCat member libraries worldwide

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland ask us now!, and member of the content committee. "This valuable training resource presents a great deal of very useful information." - School Library Journal. --"A terrific training tool for all types of libraries. Highly recommended." - Video Librarian
Customer service : more than a smile( Visual )

2 editions published in 1991 in English and held by 134 WorldCat member libraries worldwide

Discusses promoting good customer service among all levels of library staff, including staff behind the scenes. This package can serve as an orientation for new staff or can enhance the skills of current staff
Going green( Visual )

2 editions published between 2008 and 2014 in English and held by 133 WorldCat member libraries worldwide

Learn simple and easy tips to make your library and its services more environmentally friendly. The program is divided into two sections. One features tips and strategies for building a new, green library building, while the other discusses ways to make your current facilities more environmentally friendly. Included in the program are tips on "green" programming, environmentally-friendly cleaning policies, and simple tips that can be used by any library. "Green" buildings of the Long Beach (CA) Public Library, Woodcrest (CA) Community Library, and the Santa Monica (CA) Public Library are featured in the program. "A good way to get staff brainstorming on environmental issues and changes." ~ Booklist
Merchandising strategies( Visual )

3 editions published between 2005 and 2014 in English and held by 132 WorldCat member libraries worldwide

Learn how to merchandize your library's collection and increase circulation and customer satisfaction. Detailed, step-by-step instructions give you the skills you need to create vibrant displays that grab customers' attention. This comes with a manual of tips and instructions. 3 Stars ~ Designed to help achieve a professional, consistent public face for any library these well-produced titles offer solid ideas and tips for libraries to mount successful self-promotion campaigns. Recommended. ~ Video Librarian. ...for most of you, money and time are short and you need to learn quick and easy ways to enhance your buildings. This video/manual is very good for people in that situation. ~MLS
Barry's scrapbook : a window into art( Visual )

2 editions published in 1994 in English and held by 129 WorldCat member libraries worldwide

Barry guides some children in how to look at art ; learn and sing about it ; and create art works with recyclables
People first : serving & employing people with disabilities( Visual )

1 edition published in 1990 in English and held by 125 WorldCat member libraries worldwide

Host Mark Sakaley talks about the different kinds of disabilities and how they can influence the service a library provides to patrons with these disabilities. Discusses physical and psychological barriers and how libraries can eliminate them. Stresses the training of staff to be sensitive to these issues
Is the customer always right?( Visual )

2 editions published in 1994 in English and held by 121 WorldCat member libraries worldwide

Learn a dozen ways to deal with problem situations ; What is your Organization's first line of success? How do you say No without saying No?
Does this completely answer your question? by Kathy Coster( Visual )

1 edition published in 1992 in English and held by 120 WorldCat member libraries worldwide

Designed to emphasize the importance of the reference interview and to review the necessary skills for an effective interview. The four basic stages of the interview - setting the tone, getting the facts, giving the information, and providing follow-up - are described and demonstrated. The basics of telephone interviews are also covered
Serving teens in libraries( Visual )

2 editions published between 2009 and 2014 in English and held by 118 WorldCat member libraries worldwide

The training program highlights libraries that provide outstanding services to teens and shows how to replicate their successes. Serving teens in libraries showcases the outstanding services offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library, and the Baltimore County (MD) Public Library. LVN crews spent several days in each location to learn as much as possible about how they're successfully reaching the toughest audience. The program shows not just the positive atmospheres created by having unique teen spaces but the greater importance of developing a successful mindset to working with teens. The idea is that you have to embrace young people and give them these opportunities so that they can give something back to you but also with radical trust, you are inviting them to be members of the community instead of just telling them what to do and how to do it and when to do it. You are actually saying come and be a part of this and help us, said Michele Gorman, Director of Teen services for the public library of Charlotte (NC) and Mecklenburg County. Examples of popular teen programming and outreach services are also shown in the program." 3 1/2 Stars...Highly recommended" ~Video Librarian
The Difficult reference question by Kathy Coster( Visual )

5 editions published in 1986 in English and held by 112 WorldCat member libraries worldwide

Gives concrete suggestions for strengthening the inter-personal skills that librarians need in order to effectively deal with many different types of patrons and questions
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Audience Level
Audience Level
  Kids General Special  
Audience level: 0.33 (from 0.24 for Barry's sc ... to 0.43 for Does this ...)

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Maryland Library Video Network

English (54)