WorldCat Identities

Library Video Network

Publication Timeline
Most widely held works by Library Video Network
Putting customers first( Visual )

6 editions published between 2006 and 2014 in English and held by 261 WorldCat member libraries worldwide

"Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries"--Container
Solving difficult situations( Visual )

3 editions published between 2003 and 2014 in English and held by 235 WorldCat member libraries worldwide

Shows you recommended ways of handling difficult situations that your library may encounter. Some situations covered include: coping with a bomb threat, handling suspicious packages, dealing with a potentially violent patron, inappropriate use of the Internet and sexual harassment
And access for all : ADA and your library by Ed Bishop( Visual )

2 editions published between 1993 and 2014 in English and held by 206 WorldCat member libraries worldwide

This video training package is meant to be used in the way which is most beneficial for workshop presenters to libraries: as a tape alone for introducing the ADA, as a discussion starter to heighten staff awareness, or as a full workshop with many resources, including speakers, handouts, and other materials
Differences make us stronger( Visual )

3 editions published between 1995 and 2014 in English and held by 201 WorldCat member libraries worldwide

Gives a tour of libraries around the country, and talk with the experts--those who deal with diversity on a daily basis. Included are interviews with academic and public librarians on their approaches to encouraging diversity in the library
Holding an effective meeting( Visual )

3 editions published between 2006 and 2014 in English and held by 198 WorldCat member libraries worldwide

A meeting of librarians is used to humorously illustrate do's and don'ts of effective meetings. Covers what a good meeting should have including a strong moderator who plans effectively, appropriate attendees and participation expectations, a clearly defined purpose and a complete agenda, agreed upon meeting norms, time limits, and agenda building for future meetings
Conducting the reference interview : a how-to-do-it manual for librarians by Catherine Sheldrick Ross( Visual )

1 edition published in 2004 in English and held by 189 WorldCat member libraries worldwide

Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences
Controlling the confrontation : Arch Lustberg on effective communication techniques by Arch Lustberg( Visual )

4 editions published in 1989 in English and held by 186 WorldCat member libraries worldwide

Lustberg conducts role-playing sessions for librarians to illustrate effective techniques for communicating in confrontational situations
Tips and techniques : storytelling with puppets and props( Visual )

3 editions published between 2002 and 2014 in English and held by 185 WorldCat member libraries worldwide

Two accomplished storytellers share their expertise on using puppets and props to enhance the art of storytelling. Schroeder Cherry uses several types of puppets to tell his educational story about the Underground Railroad, while Karen Quinn-Wisniewski entertains her audience of young children with classic fables and colorful puppets and props. Interviews with each clips from their performances show you how to use puppets to increase your storytelling abilities. A good choice for librarians, teachers and parents. ~ Booklist
Conducting the reference interview( Visual )

5 editions published between 2004 and 2014 in English and held by 181 WorldCat member libraries worldwide

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland ask us now!, and member of the content committee. "This valuable training resource presents a great deal of very useful information." - School Library Journal. --"A terrific training tool for all types of libraries. Highly recommended." - Video Librarian
Going Green: Real-World Solutions for the Environment( Visual )

2 editions published between 2008 and 2014 in English and held by 172 WorldCat member libraries worldwide

Learn simple and easy tips to make your library and its services more environmentally friendly. The program is divided into two sections. One features tips and strategies for building a new, green library building, while the other discusses ways to make your current facilities more environmentally friendly. Included in the program are tips on "green" programming, environmentally-friendly cleaning policies, and simple tips that can be used by any library. "Green" buildings of the Long Beach (CA) Public Library, Woodcrest (CA) Community Library, and the Santa Monica (CA) Public Library are featured in the program. "A good way to get staff brainstorming on environmental issues and changes." ~ Booklist
Teamwork basics( Visual )

3 editions published between 2000 and 2014 in English and held by 172 WorldCat member libraries worldwide

Discusses the use of teams in library work including types of teams, basic team components, and how to be an effective team member
Merchandising strategies( Visual )

3 editions published between 2005 and 2014 in English and held by 169 WorldCat member libraries worldwide

Learn how to merchandize your library's collection and increase circulation and customer satisfaction. Detailed, step-by-step instructions give you the skills you need to create vibrant displays that grab customers' attention. This comes with a manual of tips and instructions. 3 Stars ~ Designed to help achieve a professional, consistent public face for any library these well-produced titles offer solid ideas and tips for libraries to mount successful self-promotion campaigns. Recommended. ~ Video Librarian. ...for most of you, money and time are short and you need to learn quick and easy ways to enhance your buildings. This video/manual is very good for people in that situation. ~MLS
Rethinking the call number( Visual )

2 editions published between 2011 and 2014 in English and held by 166 WorldCat member libraries worldwide

Highlights libraries that have replaced the Dewey Decimal System for customer use and examines their results
Be prepared : security and your library( Visual )

5 editions published between 1994 and 1995 in English and held by 160 WorldCat member libraries worldwide

Describes steps for starting a library security program whether using library personnel or professional security services, and offers suggestions for dealing with certain situations. Covers the topics of setting policies, approaching patrons, personal safety, management support, law enforcement cooperation, isolated libraries, inventory control, and internal theft
Serving teens in libraries( Visual )

3 editions published between 2007 and 2014 in English and held by 157 WorldCat member libraries worldwide

The training program highlights libraries that provide outstanding services to teens and shows how to replicate their successes. Serving teens in libraries showcases the outstanding services offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library, and the Baltimore County (MD) Public Library. LVN crews spent several days in each location to learn as much as possible about how they're successfully reaching the toughest audience. The program shows not just the positive atmospheres created by having unique teen spaces but the greater importance of developing a successful mindset to working with teens. The idea is that you have to embrace young people and give them these opportunities so that they can give something back to you but also with radical trust, you are inviting them to be members of the community instead of just telling them what to do and how to do it and when to do it. You are actually saying come and be a part of this and help us, said Michele Gorman, Director of Teen services for the public library of Charlotte (NC) and Mecklenburg County. Examples of popular teen programming and outreach services are also shown in the program." 3 1/2 Stars...Highly recommended" ~Video Librarian
RFID in libraries( Visual )

2 editions published between 2004 and 2014 in English and held by 152 WorldCat member libraries worldwide

Learn how this technology really works by following two library systems that are using RFID technology, Baltimore County Public Library (MD) and Haverstraw King's Daughter Public Library (NY). Managers from both systems discuss their experiences with this technology, as well as give tips for libraries considering implementing RFID. In addition, technology consultant David Dorman offers his perspectives on the issues surrounding RFID. --"This straight forward program makes a convincing case for considering implementation of RFID technology, even if some glitches initially come up. " ~ Booklist
I need a book! : a guide to reader's advisory( Visual )

1 edition published in 2014 in English and held by 133 WorldCat member libraries worldwide

Use the appeal characteristics to help your patrons find the book that is most appropriate for them. You will also learn how to use the "Quick Dip" in order to learn about a book without reading it. "People love to talk about the books that they read," according to this excellent readers - advisory instructional. Recommended for professional library collections."- Booklist
Customer service : more than a smile( Visual )

2 editions published in 1991 in English and held by 128 WorldCat member libraries worldwide

Discusses promoting good customer service among all levels of library staff, including staff behind the scenes. This package can serve as an orientation for new staff or can enhance the skills of current staff
If it weren't for the patron : evaluating your public service attitude by Library Video Network( Visual )

8 editions published between 1981 and 1988 in English and held by 127 WorldCat member libraries worldwide

Shows how the way in which library staff deal with the public influences how patrons perceive the library. Illustrates common encounters with the public on the telephone, at the information and charge-out desks, in the stacks, etc., contrasting various types of attitudes and the responses they elicit
Barry's scrapbook : a window into art( Visual )

2 editions published in 1994 in English and held by 121 WorldCat member libraries worldwide

Barry guides some children in how to look at art ; learn and sing about it ; and creat art works with recyclables
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  Kids General Special  
Audience level: 0.32 (from 0.25 for Going Gree ... to 0.36 for And access ...)

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Maryland Library Video Network

English (63)