WorldCat Identities

Library Video Network

Overview
Works: 196 works in 365 publications in 1 language and 7,214 library holdings
Genres: Short films  Documentary films  Nonfiction films  Made-for-TV movies  Educational films  Internet videos  Instructional films  Documentary television programs  Nonfiction television programs  Instructional television programs 
Classifications: Z711, 025.52
Publication Timeline
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Most widely held works by Library Video Network
Putting customers first!( Visual )

6 editions published between 2006 and 2014 in English and held by 234 WorldCat member libraries worldwide

"Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries. Other items covered in this program are: e-mail etiquette ; online chat customer service strategies ; helping customers and staff cope with changing technology ; the importance of the internal customer ; using customer service techniques to remain a vital part of your community."--Container
Solving difficult situations( Visual )

3 editions published between 2003 and 2014 in English and held by 203 WorldCat member libraries worldwide

Shows you recommended ways of handling difficult situations that your library may encounter. Some situations covered include: coping with a bomb threat, handling suspicious packages, dealing with a potentially violent patron, inappropriate use of the Internet and sexual harassment
Conducting the reference interview : a how-to-do-it manual for librarians by Catherine Sheldrick Ross( Visual )

1 edition published in 2004 in English and held by 196 WorldCat member libraries worldwide

Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences
Controlling the confrontation : Arch Lustberg on effective communication techniques by Arch Lustberg( Visual )

4 editions published in 1989 in English and held by 190 WorldCat member libraries worldwide

Lustberg conducts role-playing sessions for librarians to illustrate effective techniques for communicating in confrontational situations
And access for all : ADA and your library by Ed Bishop( Visual )

2 editions published between 1993 and 2014 in English and held by 178 WorldCat member libraries worldwide

This video training package is meant to be used in the way which is most beneficial for workshop presenters to libraries: as a tape alone for introducing the ADA, as a discussion starter to heighten staff awareness, or as a full workshop with many resources, including speakers, handouts, and other materials
Differences make us stronger( Visual )

3 editions published between 1995 and 2014 in English and held by 174 WorldCat member libraries worldwide

Gives a tour of libraries around the country, and talk with the experts--those who deal with diversity on a daily basis. Included are interviews with academic and public librarians on their approaches to encouraging diversity in the library
Holding an effective meeting( Visual )

3 editions published between 2006 and 2014 in English and held by 169 WorldCat member libraries worldwide

Learn strategies for having your meetings be effective and efficient. In today's fast-paced world, it's important to use our time efficiently and a well-run meeting can do just that. Among the topics covered are: The role of the moderator. Setting a workable agenda. Keeping the discussion on topic. Dealing with difficult meeting participants. Thanks to the experts at Library Video Network, new 19 minute training film can help get your meetings on the right track. ~ American Libraries 3 Stars. The advice here is solid, with an emphasis on ensuring everyone's views are represented and that the goals of the meeting are successfully met. Recommended. ~ Video Librarian
Be prepared : security and your library( Visual )

5 editions published between 1994 and 1995 in English and held by 168 WorldCat member libraries worldwide

Describes steps for starting a library security program whether using library personnel or professional security services, and offers suggestions for dealing with certain situations. Covers the topics of setting policies, approaching patrons, personal safety, management support, law enforcement cooperation, isolated libraries, inventory control, and internal theft
Tips and techniques : storytelling with puppets and props( Visual )

3 editions published between 2002 and 2014 in English and held by 153 WorldCat member libraries worldwide

Two accomplished storytellers share their expertise on using puppets and props to enhance the art of storytelling. Schroeder Cherry uses several types of puppets to tell his educational story about the Underground Railroad, while Karen Quinn-Wisniewski entertains her audience of young children with classic fables and colorful puppets and props. Interviews with each clips from their performances show you how to use puppets to increase your storytelling abilities. A good choice for librarians, teachers and parents. ~ Booklist
Conducting the reference interview( Visual )

5 editions published between 2004 and 2014 in English and held by 147 WorldCat member libraries worldwide

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland ask us now!, and member of the content committee. "This valuable training resource presents a great deal of very useful information." - School Library Journal. --"A terrific training tool for all types of libraries. Highly recommended." - Video Librarian
Teamwork basics( Visual )

3 editions published between 2000 and 2014 in English and held by 141 WorldCat member libraries worldwide

Discusses the use of teams in library work including types of teams, basic team components, and how to be an effective team member
Going Green: Real-World Solutions for the Environment( Visual )

2 editions published between 2008 and 2014 in English and held by 140 WorldCat member libraries worldwide

Learn simple and easy tips to make your library and its services more environmentally friendly. The program is divided into two sections. One features tips and strategies for building a new, green library building, while the other discusses ways to make your current facilities more environmentally friendly. Included in the program are tips on "green" programming, environmentally-friendly cleaning policies, and simple tips that can be used by any library. "Green" buildings of the Long Beach (CA) Public Library, Woodcrest (CA) Community Library, and the Santa Monica (CA) Public Library are featured in the program. "A good way to get staff brainstorming on environmental issues and changes." ~ Booklist
Merchandising strategies( Visual )

3 editions published between 2005 and 2014 in English and held by 140 WorldCat member libraries worldwide

Using the Baltimore County Public Library as an example, presents the basics of library merchandising and shows the specifics of creating displays that increase circulation of materials and return visits
Rethinking the call number( Visual )

2 editions published between 2011 and 2014 in English and held by 137 WorldCat member libraries worldwide

Highlights libraries that have replaced the Dewey Decimal System for customer use and examines their results
If it weren't for the patron : evaluating your public service attitude by Library Video Network( Visual )

7 editions published between 1981 and 1988 in English and held by 132 WorldCat member libraries worldwide

Shows how the way in which library staff deal with the public influences how patrons perceive the library. Illustrates common encounters with the public on the telephone, at the information and charge-out desks, in the stacks, etc., contrasting various types of attitudes and the responses they elicit
Customer service : more than a smile( Visual )

2 editions published in 1991 in English and held by 131 WorldCat member libraries worldwide

Discusses promoting good customer service among all levels of library staff, including staff behind the scenes. This package can serve as an orientation for new staff or can enhance the skills of current staff
Serving teens in libraries( Visual )

3 editions published between 2007 and 2014 in English and held by 127 WorldCat member libraries worldwide

Showcases the services to teens offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library, and the Baltimore County (MD) Public Library. Includes interviews with staff at each library and with teens using those libraries
Barry's scrapbook : a window into art( Visual )

2 editions published in 1994 in English and held by 126 WorldCat member libraries worldwide

Barry guides some children in how to look at art ; learn and sing about it ; and create art works with recyclables
People first : serving & employing people with disabilities( Visual )

1 edition published in 1990 in English and held by 123 WorldCat member libraries worldwide

Host Mark Sakaley talks about the different kinds of disabilities and how they can influence the service a library provides to patrons with these disabilities. Discusses physical and psychological barriers and how libraries can eliminate them. Stresses the training of staff to be sensitive to these issues
RFID in libraries( Visual )

2 editions published between 2004 and 2014 in English and held by 119 WorldCat member libraries worldwide

Learn how this technology really works by following two library systems that are using RFID technology, Baltimore County Public Library (MD) and Haverstraw King's Daughter Public Library (NY). Managers from both systems discuss their experiences with this technology, as well as give tips for libraries considering implementing RFID. In addition, technology consultant David Dorman offers his perspectives on the issues surrounding RFID. --"This straight forward program makes a convincing case for considering implementation of RFID technology, even if some glitches initially come up. " ~ Booklist
 
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Audience Level
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  Kids General Special  
Audience level: 0.33 (from 0.25 for Barry's sc ... to 0.39 for And access ...)

WorldCat IdentitiesRelated Identities
Alternative Names
LVN

Maryland Library Video Network

Languages
English (62)