WorldCat Identities

Library Video Network

Overview
Works: 196 works in 354 publications in 1 language and 7,166 library holdings
Genres: Short films  Nonfiction films  Documentary films  Made-for-TV movies  Instructional films  Educational films  Case studies 
Classifications: Z711, 025.52
Publication Timeline
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Most widely held works by Library Video Network
Putting customers first!( Visual )

6 editions published between 2006 and 2014 in English and held by 228 WorldCat member libraries worldwide

"Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries. Other items covered in this program are: e-mail etiquette ; online chat customer service strategies ; helping customers and staff cope with changing technology ; the importance of the internal customer ; using customer service techniques to remain a vital part of your community."--Container
Solving difficult situations( Visual )

3 editions published between 2003 and 2014 in English and held by 199 WorldCat member libraries worldwide

Shows you recommended ways of handling difficult situations that your library may encounter. Some situations covered include: coping with a bomb threat, handling suspicious packages, dealing with a potentially violent patron, inappropriate use of the Internet and sexual harassment
Conducting the reference interview : a how-to-do-it manual for librarians by Catherine Sheldrick Ross( Visual )

1 edition published in 2004 in English and held by 197 WorldCat member libraries worldwide

Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences
Controlling the confrontation : Arch Lustberg on effective communication techniques by Arch Lustberg( Visual )

4 editions published in 1989 in English and held by 193 WorldCat member libraries worldwide

Lustberg conducts role-playing sessions for librarians to illustrate effective techniques for communicating in confrontational situations
And access for all : ADA and your library by Ed Bishop( Visual )

2 editions published between 1993 and 2014 in English and held by 176 WorldCat member libraries worldwide

This video training package is meant to be used in the way which is most beneficial for workshop presenters to libraries: as a tape alone for introducing the ADA, as a discussion starter to heighten staff awareness, or as a full workshop with many resources, including speakers, handouts, and other materials
Differences make us stronger( Visual )

3 editions published between 1995 and 2014 in English and held by 170 WorldCat member libraries worldwide

Gives a tour of libraries around the country, and talk with the experts--those who deal with diversity on a daily basis. Included are interviews with academic and public librarians on their approaches to encouraging diversity in the library
Be prepared : security and your library( Visual )

5 editions published between 1994 and 1995 in English and held by 169 WorldCat member libraries worldwide

Describes steps for starting a library security program whether using library personnel or professional security services, and offers suggestions for dealing with certain situations. Covers the topics of setting policies, approaching patrons, personal safety, management support, law enforcement cooperation, isolated libraries, inventory control, and internal theft
Holding an effective meeting( Visual )

3 editions published between 2006 and 2014 in English and held by 165 WorldCat member libraries worldwide

A meeting of librarians is used to humorously illustrate do's and don'ts of effective meetings. Covers what a good meeting should have including a strong moderator who plans effectively, appropriate attendees and participation expectations, a clearly defined purpose and a complete agenda, agreed upon meeting norms, time limits, and agenda building for future meetings
Tips and techniques : storytelling with puppets and props( Visual )

3 editions published between 2002 and 2014 in English and held by 149 WorldCat member libraries worldwide

Two accomplished storytellers share their expertise on using puppets and props to enhance the art of storytelling. Schroeder Cherry uses several types of puppets to tell his educational story about the Underground Railroad, while Karen Quinn-Wisniewski entertains her audience of young children with classic fables and colorful puppets and props. Interviews with each clips from their performances show you how to use puppets to increase your storytelling abilities. A good choice for librarians, teachers and parents. ~ Booklist
Conducting the reference interview( Visual )

4 editions published between 2004 and 2014 in English and held by 141 WorldCat member libraries worldwide

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland ask us now!, and member of the content committee. "This valuable training resource presents a great deal of very useful information." - School Library Journal. --"A terrific training tool for all types of libraries. Highly recommended." - Video Librarian
Teamwork basics( Visual )

3 editions published between 2000 and 2014 in English and held by 138 WorldCat member libraries worldwide

Discusses the use of teams in library work including types of teams, basic team components, and how to be an effective team member
Merchandising strategies( Visual )

3 editions published between 2005 and 2014 in English and held by 135 WorldCat member libraries worldwide

Using the Baltimore County Public Library as an example, presents the basics of library merchandising and shows the specifics of creating displays that increase circulation of materials and return visits
Going green( Visual )

2 editions published between 2008 and 2014 in English and held by 135 WorldCat member libraries worldwide

"Learn simple and easy tips to make your library and its services more environmentally friendly. This 27 minute program also shows you how to create a green building and clean green!"--Website
Customer service : more than a smile( Visual )

2 editions published in 1991 in English and held by 133 WorldCat member libraries worldwide

Discusses promoting good customer service among all levels of library staff, including staff behind the scenes. This package can serve as an orientation for new staff or can enhance the skills of current staff
Barry's scrapbook : a window into art( Visual )

2 editions published in 1994 in English and held by 128 WorldCat member libraries worldwide

Barry guides some children in how to look at art ; learn and sing about it ; and create art works with recyclables
People first : serving & employing people with disabilities( Visual )

1 edition published in 1990 in English and held by 125 WorldCat member libraries worldwide

Host Mark Sakaley talks about the different kinds of disabilities and how they can influence the service a library provides to patrons with these disabilities. Discusses physical and psychological barriers and how libraries can eliminate them. Stresses the training of staff to be sensitive to these issues
Serving teens in libraries( Visual )

2 editions published between 2009 and 2014 in English and held by 122 WorldCat member libraries worldwide

Showcases the services to teens offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library, and the Baltimore County (MD) Public Library. Includes interviews with staff at each library and with teens using those libraries
Is the customer always right?( Visual )

2 editions published in 1994 in English and held by 120 WorldCat member libraries worldwide

Learn a dozen ways to deal with problem situations ; What is your Organization's first line of success? How do you say No without saying No?
Does this completely answer your question? by Kathy Coster( Visual )

2 editions published in 1992 in English and held by 120 WorldCat member libraries worldwide

Designed to emphasize the importance of the reference interview and to review the necessary skills for an effective interview. The four basic stages of the interview - setting the tone, getting the facts, giving the information, and providing follow-up - are described and demonstrated. The basics of telephone interviews are also covered
RFID in libraries( Visual )

2 editions published between 2004 and 2014 in English and held by 114 WorldCat member libraries worldwide

Highlighting the experiences of two public libraries, the program defines RFID, explains its usefulness for security and processing purposes, and examines how well RFID can be integrated within current library automation systems
 
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Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.33 (from 0.25 for Barry's sc ... to 0.44 for Does this ...)

WorldCat IdentitiesRelated Identities
Alternative Names
LVN

Maryland Library Video Network

Languages
English (55)