WorldCat Identities

Library Video Network

Works: 195 works in 380 publications in 1 language and 6,339 library holdings
Genres: Short films  Nonfiction films  Documentary films  Instructional films  Educational films  Internet videos  Made-for-TV movies  Documentary television programs  Case studies  Television news programs 
Classifications: PN1997, E
Publication Timeline
Most widely held works by Library Video Network
Tips and techniques : storytelling with puppets and props( Visual )

3 editions published between 2002 and 2014 in English and held by 196 WorldCat member libraries worldwide

Two accomplished storytellers share their expertise on using puppets and props to enhance the art of storytelling. Schroeder Cherry uses several types of puppets to tell his educational story about the Underground Railroad, while Karen Quinn-Wisniewski entertains her audience of young children with classic fables and colorful puppets and props. Interviews with each clips from their performances show you how to use puppets to increase your storytelling abilities. A good choice for librarians, teachers and parents. ~ Booklist
Conducting the reference interview( Visual )

5 editions published between 2004 and 2014 in English and held by 191 WorldCat member libraries worldwide

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality," according to Joe Thompson, previous project coordinator of Maryland ask us now!, and member of the content committee. "This valuable training resource presents a great deal of very useful information." - School Library Journal. --"A terrific training tool for all types of libraries. Highly recommended." - Video Librarian
Going Green: Real-World Solutions for the Environment( Visual )

2 editions published between 2008 and 2014 in English and held by 185 WorldCat member libraries worldwide

Learn simple and easy tips to make your library and its services more environmentally friendly. The program is divided into two sections. One features tips and strategies for building a new, green library building, while the other discusses ways to make your current facilities more environmentally friendly. Included in the program are tips on "green" programming, environmentally-friendly cleaning policies, and simple tips that can be used by any library. "Green" buildings of the Long Beach (CA) Public Library, Woodcrest (CA) Community Library, and the Santa Monica (CA) Public Library are featured in the program. "A good way to get staff brainstorming on environmental issues and changes." ~ Booklist
Conducting the reference interview by Catherine Sheldrick Ross( Visual )

1 edition published in 2004 in English and held by 182 WorldCat member libraries worldwide

Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences
Controlling the confrontation : Arch Lustberg on effective communication techniques by Arch Lustberg( Visual )

4 editions published in 1989 in English and held by 179 WorldCat member libraries worldwide

Lustberg conducts role-playing sessions for librarians to illustrate effective techniques for communicating in confrontational situations
RFID in libraries( Visual )

2 editions published between 2004 and 2014 in English and held by 161 WorldCat member libraries worldwide

Learn how this technology really works by following two library systems that are using RFID technology, Baltimore County Public Library (MD) and Haverstraw King's Daughter Public Library (NY). Managers from both systems discuss their experiences with this technology, as well as give tips for libraries considering implementing RFID. In addition, technology consultant David Dorman offers his perspectives on the issues surrounding RFID. --"This straight forward program makes a convincing case for considering implementation of RFID technology, even if some glitches initially come up. " ~ Booklist
Putting customers first( Visual )

6 editions published between 2006 and 2014 in English and held by 153 WorldCat member libraries worldwide

This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result. The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed as is self-check. 3 Stars ~ Specific success stories ... serve as inspiring examples. Recommended. ~ Video Librarian
Be prepared : security and your library( Visual )

5 editions published between 1994 and 1995 in English and held by 150 WorldCat member libraries worldwide

Describes steps for starting a library security program whether using library personnel or professional security services, and offers suggestions for dealing with certain situations. Covers the topics of setting policies, approaching patrons, personal safety, management support, law enforcement cooperation, isolated libraries, inventory control, and internal theft
I need a book! : a guide to reader's advisory( Visual )

1 edition published in 2014 in English and held by 146 WorldCat member libraries worldwide

Use the appeal characteristics to help your patrons find the book that is most appropriate for them. You will also learn how to use the "Quick Dip" in order to learn about a book without reading it. "People love to talk about the books that they read," according to this excellent readers - advisory instructional. Recommended for professional library collections."- Booklist
Solving difficult situations( Visual )

3 editions published between 2003 and 2014 in English and held by 125 WorldCat member libraries worldwide

This program will show you recommended ways of handling difficult situations that your library and staff may encounter. Among the issues covered are potentially violent patrons, bomb threats, sexual harassment, and inappropriate Internet browsing. "Highly recommended ..." - Video Librarian
Customer service : more than a smile( Visual )

2 editions published in 1991 in English and held by 124 WorldCat member libraries worldwide

Discusses promoting good customer service among all levels of library staff, including staff behind the scenes. This package can serve as an orientation for new staff or can enhance the skills of current staff
If it weren't for the patron : evaluating your public service attitude by Library Video Network( Visual )

9 editions published between 1981 and 1988 in English and held by 121 WorldCat member libraries worldwide

Shows how the way in which library staff deal with the public influences how patrons perceive the library. Illustrates common encounters with the public on the telephone, at the information and charge-out desks, in the stacks, etc., contrasting various types of attitudes and the responses they elicit
Barry's scrapbook : a window into art( Visual )

2 editions published in 1994 in English and held by 114 WorldCat member libraries worldwide

Barry guides some children in how to look at art ; learn and sing about it ; and creat art works with recyclables
Does this completely answer your question? by Kathy Coster( Visual )

3 editions published in 1992 in English and held by 114 WorldCat member libraries worldwide

Designed to emphasize the importance of the reference interview and to review the necessary skills for an effective interview. The four basic stages of the interview - setting the tone, getting the facts, giving the information, and providing follow-up - are described and demonstrated. The basics of telephone interviews are also covered
People first : serving and employing people with disabilities( Visual )

1 edition published in 1990 in English and held by 112 WorldCat member libraries worldwide

Host Mark Sakaley talks about the different kinds of disabilities and how they can influence the service a library provides to patrons with these disabilities. Discusses physical and psychological barriers and how libraries can eliminate them. Stresses the training of staff to be sensitive to these issues
The Difficult reference question by Kathy Coster( Visual )

7 editions published in 1986 in English and held by 104 WorldCat member libraries worldwide

Gives concrete suggestions for strengthening the inter-personal skills that librarians need in order to effectively deal with many different types of patrons and questions
Is the customer always right?( Visual )

2 editions published in 1994 in English and held by 104 WorldCat member libraries worldwide

Learn a dozen ways to deal with problem situations ; What is your Organization's first line of success? How do you say No without saying No?
Customer friendly libraries in a high-tech age( Visual )

1 edition published in 1998 in English and held by 97 WorldCat member libraries worldwide

Discusses issues common in libraries today: making time for adequate staff training in new technology, managing computers for public use, helping customers feel comfortable with new technology, and preparing for potential problems
And access for all : ADA and your library by Ed Bishop( Visual )

2 editions published between 1993 and 2014 in English and held by 96 WorldCat member libraries worldwide

This video training package is meant to be used in the way which is most beneficial for workshop presenters to libraries: as a tape alone for introducing the ADA, as a discussion starter to heighten staff awareness, or as a full workshop with many resources, including speakers, handouts, and other materials
Differences make us stronger( Visual )

3 editions published between 1995 and 2014 in English and held by 95 WorldCat member libraries worldwide

This program looks at diversity in the context of serving the internal and external customers and helps you set up your own diversity policies and procedures. Five topic areas are included: Customer service, Materials and programs, Communication, The workplace, and Training. 3 Stars ~ "Drawing on commentary from library directors, staff and trainers, this program counsels viewers in redefining customer service, evaluating materials selection, assessing library services and programs, strengthening communication ... assuring diversity in the workplace and providing training to staff." ~ Video Librarian
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Audience level: 0.31 (from 0.24 for Going Gree ... to 0.45 for Does this ...)

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Alternative Names

Maryland Library Video Network

English (64)