WorldCat Identities

British Columbia Office of the Ombudsman

Overview
Works: 304 works in 693 publications in 2 languages and 3,014 library holdings
Genres: Periodicals  Rules 
Roles: Editor, Illustrator
Classifications: JL429.5.O4, 354.7110091
Publication Timeline
.
Most widely held works about British Columbia
 
moreShow More Titles
fewerShow Fewer Titles
Most widely held works by British Columbia
Winning fair and square : a report on the British Columbia Lottery Corporations's prize payout process by British Columbia( )

7 editions published in 2007 in English and held by 106 WorldCat member libraries worldwide

The Ombudsman initiated the investigation into lottery prize payout processes in December 2006 after serious questions were raised by the public and the media about the seemingly high rates of wins among British Columbia Lottery Corporation (BCLC) retailers and BCLC retailer employees. Special Report No. 31 examines whether BCLC had adequate procedures in place to ensure that correct prize amounts were paid to the rightful owners of winning tickets. Additionally, the report examines the Gaming Policy and Enforcement Branch's (GPEB) oversight of BCLC's lottery retail network between the years 2002 and 2006. The Ombudsman made 27 recommendations regarding BCLC lottery validation and payout procedures. These recommendations focus on the collection of information and data, the lottery validation process, compliance and enforcement and addressing past deficiencies.--Publisher's website
Victims of crime, victims of change : transition and discretion in crime victim assistance legislation in British Columbia by British Columbia( )

6 editions published in 2007 in English and held by 88 WorldCat member libraries worldwide

Special Report No. 30 details the experience of a woman who was awarded a pension under the Criminal Injury Compensation program after her husband was killed. The woman, Ms. T., was promised that her pension would continue for the rest of her life and that it would be adjusted semi annually to reflect changes in the cost of living. Several years later, those cost of living adjustments were abruptly discontinued when responsibility for the Crime Victim Assistance Program was transferred from the Workers' Compensation Board to the Ministry of Public Safety and Solicitor General. Without prior warning, Ms. T. and about 390 other victims of crime received an unsigned and undated form letter informing them that cost of living adjustments would no longer be made to their pensions. This Ombudsman report describes the investigation process and draws conclusions based on the investigation results.--Includes text from document
The power of an apology : removing the legal barriers : a special report by British Columbia( )

6 editions published in 2006 in English and held by 80 WorldCat member libraries worldwide

Last resort : improving fairness and accountability in British Columbia's Income Assistance Program by British Columbia( )

6 editions published in 2009 in English and held by 74 WorldCat member libraries worldwide

This is the final report by the Office of the Ombudsman on the investigation into income assistance reception in British Columbia. It is broken into four parts. The first part delineates the income assistance process; the second part details the results of the investigation into the Ministry's processes related to providing services to individuals with persistent multiple barriers to employment; the third part presents investigation results for medical/other documentation requirements; and the fourth part is a review of the implementation of processes from 2006.--Includes text from document
Acting in the public interest? : self-governance in the health professions : the Ombudsman's perspective by British Columbia( )

4 editions published in 2003 in English and held by 71 WorldCat member libraries worldwide

This report concerns the experience of the Office of the Ombudsman in investigating complaints about the self-governing bodies (or colleges) of the health professions in British Columbia. It begins with background on the Ombudsman's powers to investigate such complaints, the concerns of the Ministry of Health Planning about health profession college governance, the amendments proposed for the Health Professions Act, and perceived problems in college governance. It then reviews recent developments in the self-regulation of health professions in the province, including the work of the Health Professions Council in its examination of existing self-regulation statutes. Finally, it summarizes the Ombudsman's experience in investigating complaints against the colleges, including the kinds of complaints received, from whom they are received, and how the colleges respond to the investigations. The role & effectiveness of public representatives on college boards is also discussed
An investigation into the administration and collection of traffic camera fines by British Columbia( )

7 editions published in 2004 in English and held by 70 WorldCat member libraries worldwide

This investigation into the administration & collection of traffic camera fines in British Columbia was prompted by the observation that administrative delays had caused many people to be served with traffic camera tickets far beyond the time limits established by courts as being consistent with the Canadian Charter of Rights & Freedoms. The investigation was first directed to ensuring that measures were taken to address the ongoing problems caused when people received traffic camera violation tickets for offences that had occurred many months or even years earlier. The investigation also intended to ensure that people who had received delayed service of those tickets were aware of any remedies that may still be available to them to contest the offences. The report includes a summary of the processes used by the Insurance Company of British Columbia (ICBC), the agency that handled most of the administrative functions associated with the traffic camera program; and reviews of communications between the Ministry of Attorney General and the ICBC, procedural delays in serving tickets, measures taken to address delays, the delayed service of photo radar tickets, the adequacy of options to contest delayed service of traffic camera offences, the collection of fines by ICBC, and the fairness of fees charged to file affidavits when contesting delayed service
The right to know : a complaint about the Greater Victoria Public Library meeting room policy by British Columbia( )

4 editions published in 2003 in English and held by 69 WorldCat member libraries worldwide

This is the report of the Ombudsman's investigation into a complaint concerning the refusal of the Board of the Greater Victoria Public Library to amend the policy that regulates the use of library facilities. The complainant, the Jewish Federation of Victoria & Vancouver Island, was concerned that the Board allowed a group that allegedly promoted hatred to use the facilities, and wanted an amendment that would disallow use by groups promoting ideas likely to promote discrimination, hatred, or contempt. The Ombudsman reviewed the operation of Board policies from a fairness perspective, focussing on the need for individuals to know the conditions & restrictions under which permission to use public meeting rooms will be granted. The report documents the circumstances of the complaint, the Ombudsman's investigation, the responses from the Board, and the reasons that led to the conclusions of the investigation
Code of administrative justice, 2003 by British Columbia( )

5 editions published in 2003 in English and held by 69 WorldCat member libraries worldwide

The Code of Administrative Justice, first drafted in 1982, is the British Columbia Ombudsman's standard that guides how the Ombudsman's Office interprets & applies the Ombusman Act in daily operations. This report presents an outline & discussion of key terms of the Code as it was revised in 2003 along with the principles which underlie these terms. Each principle is illustrated by hypothetical examples
Broken glass, broken trust : a report of the investigation into the complaint against the City of Surrey by British Columbia( )

4 editions published in 2004 in English and held by 68 WorldCat member libraries worldwide

This is the report of an investigation into the handling of a complaint regarding damage to an office door caused by a Surrey, British Columbia municipal worker. The City denied a claim for damages because of a policy to pay for claims only when there is legal liability. The report includes a description of the damage incident, a summary of the Ombudsman's efforts to get the City to compensate for the damage and the City's response to the Ombudsman, and evaluation of the fairness of the City policy
Report of the Insurance Corporation of British Columbia's minimal/no damage-low velocity impact program by British Columbia( )

7 editions published between 2004 and 2005 in English and held by 67 WorldCat member libraries worldwide

In 1992, the Insurance Corporation of British Columbia introduced a program designed to reduce the cost of adjusting claims filed by individuals involved in what were considered to be minor motor vehicle accidents. This report outlines the outcome of an investigation into allegations of administrative unfairness against the Corporation in its administration of the program. It begins with a history of the program's development and a list of the criteria used by the Corporation to decide whether a minor accident claim would be accepted or denied. It then reviews the Ombudsman's assessment of seemingly legitimate claims that were denied under those criteria and how they were resolved. Finally, the Corporation's response to this investigation is summarized and a recommendation is made based on the findings of the investigation
Ombudsman investigation of the Public Interest Advocacy Centre's complaints about the Ministry of Employment and Income Assistance by British Columbia( )

8 editions published in 2006 in English and held by 65 WorldCat member libraries worldwide

In February 2005, the British Columbia Public Interest Advocacy Centre (PIAC), on behalf of a coalition of several non-profit comminity advocacy agencies in British Columbia, reported to the Ombudsman Office allegations that the Ministry of Human Resources, now the Ministry of Employment and Income Assistance ("the Ministry") was engaging in practices that resulted in unfairness for Ministry clients and those seeking assistance. This document reports the results of the Ombudman Office's investigation of those alligations. It covers five broad matters of concern: the evaluation of applications for Persons with Persistent Multiple Barriers to Employment status; medical and other documents required by the Ministry; reconsideration, appeals, and administrative reviews; the three week waiting period and emergency needs assessments; and home visits and residency verifications
Fit to drink : challenges in providing safe drinking water in British Columbia by British Columbia( )

4 editions published in 2008 in English and held by 60 WorldCat member libraries worldwide

This document summarizes the findings of an investigation into safe drinking water in British Columbia, conducted by the province's Office of the Ombudsman. The report includes background information and contextualisation, detailed investigation findings, and recommendations for improvement
Le pouvoir des excuses supprimer les obstacles juridiques( )

2 editions published in 2006 in French and held by 46 WorldCat member libraries worldwide

The use of criminal record checks to screen individuals working with vulnerable people by British Columbia( Book )

5 editions published in 1987 in English and held by 41 WorldCat member libraries worldwide

Righting the wrong : the confinement of the Sons of Freedom Doukhobor children by British Columbia( Book )

4 editions published in 1999 in English and held by 37 WorldCat member libraries worldwide

This report concerns the historical and systemic abuse of a group of children, resulting from their confinement in an institution located at New Denver, British Columbia, during 1953 to 1959. The parents of these children were Sons of Freedom Doukhobors and the children were apprehended because their parents had either refused to send them to public schools or were in prison. The report reviews government policy toward the Doukhobors at that time, the apprehension of the children, and their confinement in what was formerly a sanatorium. It then discusses the complaints received from former New Denver institution residents with regard to the following: loss of love, nurturing, guidance, and childhood; physical and psychological maltreatment; general living conditions; loss of privacy, dignity, self-respect, and individuality; and loss of civil liberties. The report concludes with findings of this investigation and recommendations of the Ombudsman
Aquaculture and the administration of coastal resources in British Columbia by British Columbia( Book )

4 editions published in 1988 in English and held by 36 WorldCat member libraries worldwide

Getting there : a review of the implementation of the report of the Gove Inquiry into Child Protection by British Columbia( Book )

4 editions published in 1998 in English and held by 36 WorldCat member libraries worldwide

The 1995 Gove Inquiry into Child Protection made recommendations intended to address child protection issues arising out of the death of Matthew Vaudreuil. One of these recommendations invited the British Columbia Ombudsman to oversee the implementation of the Inquiry's recommendations. This report examines the original rationale for, and the status of, each of those recommendations, and assesses whether it has been implemented in part or in full, or if not, why not. If the recommendation is no longer appropriate or necessary, or if work in progress should continue when there can be a modification of a Gove recommendation, that is also indicated. The recommendations assessed primarily relate to the Ministry of Children & Families, its values, legislation, social worker qualifications and training, quality assurance, technological aids, and practice issues. They also concern children's centres, regional operating agencies, the Children's Commissioner, the Child, Youth & Family Advocate, regulation of social workers, and schools of social work. The appendix contains the Ombudsman's submission of April 1997 to the Special Committee to the Legislature into the Gove Inquiry
Fair schools by British Columbia( Book )

6 editions published in 1995 in English and held by 32 WorldCat member libraries worldwide

This report reflects the experiences of the British Columbia Ombudsman office staff in its fist two years of investigating complaints and inquiries about public school services. The report reviews the role of the Ombudsman, gives an example of an investigation into complaints from a school district, outlines the different levels of responsibilities for the education of children in the province, and summarizes key issues that impact the lives of students. These include advocacy, community involvement, inclusive education to meet the needs of all students, student access to appeal processes, labor relations, and participatory management. The report concludes with a summary of the Ombudsman's suggestions for improvement. Appendices include a Ministry of Education policy order and a discussion paper on advocacy for children and youth in British Columbia
Public services to children, youth, and their families in British Columbia : the need for integration by British Columbia( Book )

3 editions published in 1990 in English and held by 32 WorldCat member libraries worldwide

This report includes the findings of a major investigation of the Eagle Rock Youth Ranch, a government funded facility where, on February 14, 1989, a 15 year old ward of the Ministry of Social Services and Housing died in a fire set by two other young residents. The investigation serves to focus and reinforce the office of the Ombudsperson's existing concerns about the pressing need to integrate services and strengthen safeguards to ensure adequate protection and fair treatment for children and youth when special services are required
 
moreShow More Titles
fewerShow Fewer Titles
Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.55 (from 0.41 for Le pouvoir ... to 0.78 for Annual rep ...)

Alternative Names
British Columbia. Legislative Assembly. Office of the Ombudsman

British Columbia. Ombudsman

British Columbia. Ombudsman of British Columbia

British Columbia. Ombudsman, Office of the

Ombudsman

Languages
English (156)

French (4)