WorldCat Identities

Hart, Christopher W. L.

Overview
Works: 43 works in 85 publications in 4 languages and 2,482 library holdings
Genres: Case studies 
Roles: Producer
Classifications: HF5415.5, 658.812
Publication Timeline
Key
Publications about  Christopher W. L Hart Publications about Christopher W. L Hart
Publications by  Christopher W. L Hart Publications by Christopher W. L Hart
Most widely held works by Christopher W. L Hart
Service breakthroughs : changing the rules of the game by James L Heskett ( Book )
13 editions published in 1990 in English and held by 839 WorldCat member libraries worldwide
The Baldrige : what it is, how it's won, how to use it to improve quality in your company by Christopher W. L Hart ( Book )
7 editions published in 1992 in English and held by 690 WorldCat member libraries worldwide
In the short span of years since Congress created the Malcolm Baldrige National Quality Award, it has become the most widely sought-after symbol of commitment to excellence and achievement of the highest quality standards. Yet according to acclaimed quality management experts Christopher Hart and Christopher Bogan, this prestigious--and often controversial--award is much more: it's a beacon and a blueprint for driving any organization to its highest levels of sustainable achievement. In The Baldrige Hart and Bogan first whisk you behind the scenes, examining the history and philosophy of The Baldrige and rigorously assessing its impact on the field of total quality management. Then step-by-step, they explain how to apply for The Baldrige, or use its quality assessment framework for internal improvement purposes. They provide inside information on how applications are screened, finalists chosen, on-site verification processes undertaken, and finally, how winners are selected. You'll find close-up looks at who the winners have been and how they did it, a working glossary of common quality terms, and an overview of state and international awards that can be used as dress rehearsals for The Baldrige. But The Baldrige goes even further, showing how quality-conscious managers can implement a seven-step process for making The Baldrige quest the centerpiece of a continuous improvement strategy. Here, finally, is all the reliable, results-driven guidance you need to commit to a core culture of customer satisfaction and constant improvement, and develop the discipline to build these beliefs into everything you do. Packed with fresh. bold, frankly provocative ideas about achieving business excellence, The Baldridge shows you how to:. Change the perception of quality from a narrowly focused inspection-based activity to a multi-faceted prevention-based discipline. Collect reliable, relevant data and use it to assess and continuously improve processes up, down, and across your organization. Build close, productive partnerships with suppliers and customers that feed improvement back into all your operations. Use the insights, wisdom, and creativity of front-line employees to contribute to quality improvement. Perform vigorous benchmarking and continuous self-measurement against competitors. Drive down costs through higher productivity and better utilization of resources, without sacrificing commitment to the customer. Apply continuous improvement techniques even to low-frequency processes like strategic planning. Much more than just a how-to manual for describing what it takes to capture the nation's most prestigious award, The Baldrige provides the guidance, discipline, and focus to move your company from the here of current quality to the there of its true competitive potential
The service management course : cases and readings by W. Earl Sasser ( Book )
8 editions published in 1991 in English and held by 317 WorldCat member libraries worldwide
Extraordinary guarantees : a new way to build quality throughout your company & ensure satisfaction for your customers by Christopher W. L Hart ( Book )
2 editions published in 1993 in English and held by 249 WorldCat member libraries worldwide
Strategic hotel/motel marketing by Christopher W. L Hart ( Book )
6 editions published between 1986 and 1996 in English and held by 227 WorldCat member libraries worldwide
Bahnbrechender Service : Standards für den Wettbewerb von morgen by James L Heskett ( Book )
1 edition published in 1991 in German and held by 62 WorldCat member libraries worldwide
Winning through Baldridge ( Visual )
1 edition published in 1992 in English and held by 11 WorldCat member libraries worldwide
Demonstrates how the criteria for the Malcolm Baldrige National Quality Award can be used a roadmap to make any service organization a winner, even if it never applies for the award itself
Cambios creativos en servicios by James L Heskett ( Book )
3 editions published in 1993 in Spanish and held by 10 WorldCat member libraries worldwide
Club Med [interviews with] Jacques Giraud, Chairman and Sylvio de Bortoli, Vice President of Sales by Harvard University ( Visual )
4 editions published in 1988 in English and held by 9 WorldCat member libraries worldwide
Jacques Giraud, Chairman, and Sylvio de Bortoli, Vice President of Sales, discuss the "magic" or ambience that Club Med offers to vacationers. They stress the importance of selling "real vacation time" to their customers
The Paul Revere Insurance Company interviews with Pat Townsend, Brad Gay, Chuck Soule : April 22, 1987 by Patrick L Townsend ( Visual )
2 editions published in 1987 in English and held by 7 WorldCat member libraries worldwide
Pat Townsend, director of quality team control, Brad Gay, vice-president-market development, and Chuck Soule, executive vice president-insurance operations, discuss the development of the quality control program at Paul Revere Insurance Company
Instructor's manual for the service management course : cases and readings by W. Earl Sasser ( Book )
1 edition published in 1991 in English and held by 7 WorldCat member libraries worldwide
Timeshare developer study by Christopher W. L Hart ( Book )
1 edition published in 1983 in English and held by 5 WorldCat member libraries worldwide
Americana Incorporated question and answer session with MBA class, January 15, 1987 ( Visual )
1 edition published in 1987 in English and held by 5 WorldCat member libraries worldwide
Michael A. Leven, President and Chief Operating Officer, Days Inn of America, comments on major issues of Americana Incorporated: resort planning and marketing, capacity planning, and operations management
Club Med (A) by Christopher W. L Hart ( Book )
3 editions published in 1990 in English and held by 4 WorldCat member libraries worldwide
Marketing by Christopher W. L Hart ( Book )
1 edition published in 1986 in English and held by 3 WorldCat member libraries worldwide
The service management course : cases and readings by W. Earl Sasser ( Book )
1 edition published in 1991 in English and held by 3 WorldCat member libraries worldwide
Bugs Burger Bug Killers, Inc ( Visual )
2 editions published in 1988 in English and held by 3 WorldCat member libraries worldwide
Alvin Burger describes the start of his extermination business and explains his philosophy of service
Service breakthroughs by James L Heskett ( Book )
1 edition published in 1990 in English and held by 2 WorldCat member libraries worldwide
Keeping customers ( Recording )
1 edition published in 1998 in English and held by 2 WorldCat member libraries worldwide
Služby - cesta k úspěchu by James L Heskett ( Book )
1 edition published in 1993 in Czech and held by 2 WorldCat member libraries worldwide
 
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Audience level: 0.51 (from 0.00 for Služby - ... to 1.00 for Americana ...)
Alternative Names
Hart, Christopher W. L.
Languages
English (55)
Spanish (3)
German (1)
Czech (1)
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