Dugan, Robert E. 1952-

Overview

Works:	22 works in 143 publications in 3 languages and 12,378 library holdings
Genres:	Directories Bibliographies Bibliography of bibliographies Abstracts
Roles:	Author, Editor, Other
Classifications:	Z711, 025.5

Publication Timeline

Most widely held works by Robert E Dugan

U.S. Government on the Web : getting the information you need by Peter Hernon( )

25 editions published between 1999 and 2003 in English and held by 3,552 WorldCat member libraries worldwide

Provides invaluable information resources for the American public and the international community. Covers options for conducting a search, using search engines, searching for a type of information resource (statistics or maps), or a selected subject (e.g. electronic commerce or genealogy)

Getting started with evaluation by Peter Hernon( )

11 editions published in 2014 in English and held by 1,599 WorldCat member libraries worldwide

This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice

Assessing service quality : satisfying the expectations of library customers by Peter Hernon( )

25 editions published in 2015 in English and held by 1,486 WorldCat member libraries worldwide

Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. This extensively revised and updated edition explores further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a focus on real-world application, the authors challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library services; explain service quality and customer satisfaction, and demonstrate how they are separate but intertwined; identify procedures for qualitatively and quantitatively measuring both service quality and satisfaction; encourage libraries to take action by presenting concrete steps they can take to become more customer-centric; and offer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groups. This book shows how to nurture an environment of continuous improvement through effective service quality assessment

Outcomes assessment in your library by Peter Hernon( Book )

1 edition published in 2002 in English and held by 1,114 WorldCat member libraries worldwide

Provides data collection tools for measuring both learning and research outcomes that link outcome to satisfaction. Will enable user to plan an outcome strategy for the library that is in line with accrediting guidelines; to execute a plan by identifying user needs, collecting and analyzing data and presenting your findings and measure the value of the services being provided and identify areas for improvement

Outcomes assessment in higher education : views and perspectives( Book )

7 editions published in 2004 in English and held by 975 WorldCat member libraries worldwide

This book provides a unique perspective on the discussion of educational quality as reflected through outcomes assessment -- or the application of student outcomes and student-learning outcomes to ensure institutional effectiveness -- with its broad, cross-disciplinary approach. It focuses on assessing institutional quality and effectiveness, as well as responding to the increased demand for greater accountability at all levels of institutional activity. Contributors include individuals from assessment associations and regional accrediting bodies, faculty members who have prepared plans for implementation of outcomes assessment, and librarians engaged in such assessment, providing a unique variety of viewpoints. Concrete examples offer practical guidance in determining assessment options and establishing and applying assessment programs. - Publisher

Revisiting outcomes assessment in higher education by Peter Hernon( Book )

5 editions published in 2006 in English and held by 841 WorldCat member libraries worldwide

Revisiting Outcomes Assessment in Higher Education compliments rather than updates Hernon and Dugan's 2004 Outcomes Assessment in Higher Education. As with its predecessor, it offers a cross-campus diversity of voices: contributors hail from various segments of higher organizations, an academic vice president, academic deans, a higher education consultant, faculty members, and librarians. Individually, they shed light on how their corner of the higher education universe views, facilitates, and substantiates outcomes assessment. Together, they document what is known about outcomes assessment in the middle of the first decade of the new century, as institutions and their programs take ever-firmer steps from anecdotal evidence to more rigorous diagnosis and reporting

Financial management in academic libraries : data-driven planning and budgeting by Robert E Dugan( )

9 editions published between 2017 and 2018 in English and Undetermined and held by 704 WorldCat member libraries worldwide

"Financial Management in Academic Libraries explores the connection between financial management and accountability, effectiveness, efficiency, and sustainability, and demonstrates how to capture them in a realistic, data-supported budget. Among the different units of an academic institution, the library has an advantage in that its managers can link these concepts to the library's infrastructure, its staffing, collections, services, and technology. Focusing on these components can enable everyone in the library to work to achieve organizational sustainability over time and advocate for their place in the institution"--Provided by Amazon.com

An action plan for outcomes assessment in your library by Peter Hernon( )

17 editions published between 2001 and 2002 in English and held by 603 WorldCat member libraries worldwide

This book will help you to not only answer this question, but also prove your findings. Walking you through the process of assessing if and how well students and library users are learning from educational resources, two expert academic library experts team up to provide An Action Plan for Outcomes Assessment in Your Library. This comprehensive plan, the first of its kind and specifically for librarians, provides data collection tools for measuring both learning and research outcomes that link outcomes to user satisfaction. After all, it is the users who will benefit from learning, and so thei

Viewing library metrics from different perspectives : inputs, outputs, and outcomes by Robert E Dugan( Book )

7 editions published in 2009 in English and Undetermined and held by 580 WorldCat member libraries worldwide

This volume makes a convincing argument for targeting the right audience with the right metric. The first three chapters introduce key concepts and the relevant literature, and helps libraries make the crucial distinction between assessment and evaluation

Managing with data : using ACRLMetrics and PLAmetrics by Peter Hernon( Book )

7 editions published in 2015 in English and held by 402 WorldCat member libraries worldwide

Most library managers have not taken a statistics course. This text is designed to help remove anxiety as they view data in addressing the value of the library to its community. Data are linked to accountability, which affects financial return on investment and documents the library's role and value to society.--

Engaging in evaluation and assessment research by Peter Hernon( Book )

6 editions published in 2011 in English and held by 253 WorldCat member libraries worldwide

Evaluation and assessment are integral parts of the research process. Research is something that all library managers need to know how to do, but the evaluation and assessment results are only valuable if they also understand how to apply them to managerial decision making, planning, and communication with library stakeholders. Increasingly, libraries must address questions of accountability, efficiency, effectiveness, and impact -- the extent to which a program causes positive changes in the target population. All of these issues are important to library managers and those to whom they directly report. With the heightened interest in customer expectations and increased focus on service quality and customer satisfaction, evaluation and assessment research provides the essential methodology for library managers to obtain meaningful answers. This book introduces evaluation and assessment; explains evaluation and assessment research as a formal inquiry process with individual components; and demonstrates the use of the evidence gathered for planning, decision making, and accountability

Higher education outcomes assessment for the twenty-first century by Peter Hernon( )

4 editions published in 2013 in English and held by 136 WorldCat member libraries worldwide

This book discusses recent trends in outcomes assessment, examines how state governments are reshaping the national discussion with higher education, and explains how libraries must respond to these changes

Public administration desk book by James R Coleman( Book )

7 editions published between 1989 and 1990 in English and Spanish and held by 111 WorldCat member libraries worldwide

U.S. government on the Web : getting the information you need( )

in English and held by 5 WorldCat member libraries worldwide

Toshokan no kachi o takameru : Seika hyoka eno kodo keikaku by Peter Hernon( Book )

2 editions published in 2005 in Japanese and held by 4 WorldCat member libraries worldwide

Library service to the deaf : a general selected annotated bibliography for beginning library services to the deaf by Robert E Dugan( )

3 editions published in 1979 in English and held by 3 WorldCat member libraries worldwide

Getting Started with Evaluation by Peter Hernon( )

1 edition published in 2014 in English and held by 3 WorldCat member libraries worldwide

The Covington times by Robert E Dugan( )

in English and held by 2 WorldCat member libraries worldwide

Assessing service quality satisfying the expectations of library customers by Peter Hernon( )

1 edition published in 2015 in English and held by 2 WorldCat member libraries worldwide

An action plan outocomes assessment in your library by Peter Hernon( Book )

1 edition published in 2002 in English and held by 1 WorldCat member library worldwide