Dugan, Robert E. 1952-
Overview
| Works: | 22 works in 129 publications in 3 languages and 11,747 library holdings |
|---|---|
| Genres: | Directories Bibliography Abstracts Bibliography of bibliographies |
| Roles: | Author, Editor |
| Classifications: | Z711, 025.5 |
Publication Timeline
.
Most widely held works by
Robert E Dugan
U.S. Government on the Web : getting the information you need by
Peter Hernon(
)
25 editions published between 1999 and 2003 in English and held by 3,625 WorldCat member libraries worldwide
Provides invaluable information resources for the American public and the international community. Covers options for conducting a search, using search engines, searching for a type of information resource (statistics or maps), or a selected subject (e.g. electronic commerce or genealogy)
25 editions published between 1999 and 2003 in English and held by 3,625 WorldCat member libraries worldwide
Provides invaluable information resources for the American public and the international community. Covers options for conducting a search, using search engines, searching for a type of information resource (statistics or maps), or a selected subject (e.g. electronic commerce or genealogy)
Getting started with evaluation by
Peter Hernon(
)
11 editions published in 2014 in English and held by 1,407 WorldCat member libraries worldwide
This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice
11 editions published in 2014 in English and held by 1,407 WorldCat member libraries worldwide
This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice
Assessing service quality : satisfying the expectations of library customers by
Peter Hernon(
)
19 editions published in 2015 in English and held by 1,252 WorldCat member libraries worldwide
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. This extensively revised and updated edition explores further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a focus on real-world application, the authors challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library services; explain service quality and customer satisfaction, and demonstrate how they are separate but intertwined; identify procedures for qualitatively and quantitatively measuring both service quality and satisfaction; encourage libraries to take action by presenting concrete steps they can take to become more customer-centric; and offer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groups. This book shows how to nurture an environment of continuous improvement through effective service quality assessment
19 editions published in 2015 in English and held by 1,252 WorldCat member libraries worldwide
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. This extensively revised and updated edition explores further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a focus on real-world application, the authors challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library services; explain service quality and customer satisfaction, and demonstrate how they are separate but intertwined; identify procedures for qualitatively and quantitatively measuring both service quality and satisfaction; encourage libraries to take action by presenting concrete steps they can take to become more customer-centric; and offer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groups. This book shows how to nurture an environment of continuous improvement through effective service quality assessment
Outcomes assessment in your library by
Peter Hernon(
Book
)
1 edition published in 2002 in English and held by 1,176 WorldCat member libraries worldwide
Provides data collection tools for measuring both learning and research outcomes that link outcome to satisfaction. Will enable user to plan an outcome strategy for the library that is in line with accrediting guidelines; to excute a plan by identifying user needs, collecting and analyzing data and presenting your findings and measure the value of the services being provided and identify areas for improvement
1 edition published in 2002 in English and held by 1,176 WorldCat member libraries worldwide
Provides data collection tools for measuring both learning and research outcomes that link outcome to satisfaction. Will enable user to plan an outcome strategy for the library that is in line with accrediting guidelines; to excute a plan by identifying user needs, collecting and analyzing data and presenting your findings and measure the value of the services being provided and identify areas for improvement
Outcomes assessment in higher education : views and perspectives(
Book
)
7 editions published in 2004 in English and held by 968 WorldCat member libraries worldwide
This book provides a unique perspective on the discussion of educational quality as reflected through outcomes assessment -- or the application of student outcomes and student-learning outcomes to ensure institutional effectiveness -- with its broad, cross-disciplinary approach. It focuses on assessing institutional quality and effectiveness, as well as responding to the increased demand for greater accountability at all levels of institutional activity. Contributors include individuals from assessment associations and regional accrediting bodies, faculty members who have prepared plans for implementation of outcomes assessment, and librarians engaged in such assessment, providing a unique variety of viewpoints. Concrete examples offer practical guidance in determining assessment options and establishing and applying assessment programs. - Publisher
7 editions published in 2004 in English and held by 968 WorldCat member libraries worldwide
This book provides a unique perspective on the discussion of educational quality as reflected through outcomes assessment -- or the application of student outcomes and student-learning outcomes to ensure institutional effectiveness -- with its broad, cross-disciplinary approach. It focuses on assessing institutional quality and effectiveness, as well as responding to the increased demand for greater accountability at all levels of institutional activity. Contributors include individuals from assessment associations and regional accrediting bodies, faculty members who have prepared plans for implementation of outcomes assessment, and librarians engaged in such assessment, providing a unique variety of viewpoints. Concrete examples offer practical guidance in determining assessment options and establishing and applying assessment programs. - Publisher
Revisiting outcomes assessment in higher education by
Peter Hernon(
Book
)
5 editions published in 2006 in English and held by 831 WorldCat member libraries worldwide
Revisiting Outcomes Assessment in Higher Education compliments rather than updates Hernon and Dugan's 2004 Outcomes Assessment in Higher Education. As with its predecessor, it offers a cross-campus diversity of voices: contributors hail from various segments of higher organizations, an academic vice president, academic deans, a higher education consultant, faculty members, and librarians. Individually, they shed light on how their corner of the higher education universe views, facilitates, and substantiates outcomes assessment. Together, they document what is known about outcomes assessment in the middle of the first decade of the new century, as institutions and their programs take ever-firmer steps from anecdotal evidence to more rigorous diagnosis and reporting
5 editions published in 2006 in English and held by 831 WorldCat member libraries worldwide
Revisiting Outcomes Assessment in Higher Education compliments rather than updates Hernon and Dugan's 2004 Outcomes Assessment in Higher Education. As with its predecessor, it offers a cross-campus diversity of voices: contributors hail from various segments of higher organizations, an academic vice president, academic deans, a higher education consultant, faculty members, and librarians. Individually, they shed light on how their corner of the higher education universe views, facilitates, and substantiates outcomes assessment. Together, they document what is known about outcomes assessment in the middle of the first decade of the new century, as institutions and their programs take ever-firmer steps from anecdotal evidence to more rigorous diagnosis and reporting
Viewing library metrics from different perspectives : inputs, outputs, and outcomes by
Robert E Dugan(
Book
)
6 editions published in 2009 in English and Undetermined and held by 571 WorldCat member libraries worldwide
This volume makes a convincing argument for targeting the right audience with the right metric. The first three chapters introduce key concepts and the relevant literature, and helps libraries make the crucial distinction between assessment and evaluation
6 editions published in 2009 in English and Undetermined and held by 571 WorldCat member libraries worldwide
This volume makes a convincing argument for targeting the right audience with the right metric. The first three chapters introduce key concepts and the relevant literature, and helps libraries make the crucial distinction between assessment and evaluation
Financial management in academic libraries : data-driven planning and budgeting by
Robert E Dugan(
)
7 editions published between 2017 and 2018 in English and held by 544 WorldCat member libraries worldwide
"Financial Management in Academic Libraries explores the connection between financial management and accountability, effectiveness, efficiency, and sustainability, and demonstrates how to capture them in a realistic, data-supported budget. Among the different units of an academic institution, the library has an advantage in that its managers can link these concepts to the library's infrastructure, its staffing, collections, services, and technology. Focusing on these components can enable everyone in the library to work to achieve organizational sustainability over time and advocate for their place in the institution"--Provided by Amazon.com
7 editions published between 2017 and 2018 in English and held by 544 WorldCat member libraries worldwide
"Financial Management in Academic Libraries explores the connection between financial management and accountability, effectiveness, efficiency, and sustainability, and demonstrates how to capture them in a realistic, data-supported budget. Among the different units of an academic institution, the library has an advantage in that its managers can link these concepts to the library's infrastructure, its staffing, collections, services, and technology. Focusing on these components can enable everyone in the library to work to achieve organizational sustainability over time and advocate for their place in the institution"--Provided by Amazon.com
An action plan for outcomes assessment in your library by
Peter Hernon(
)
14 editions published between 2001 and 2002 in English and held by 460 WorldCat member libraries worldwide
This book will help you to not only answer this question, but also prove your findings. Walking you through the process of assessing if and how well students and library users are learning from educational resources, two expert academic library experts team up to provide An Action Plan for Outcomes Assessment in Your Library. This comprehensive plan, the first of its kind and specifically for librarians, provides data collection tools for measuring both learning and research outcomes that link outcomes to user satisfaction. After all, it is the users who will benefit from learning, and so thei
14 editions published between 2001 and 2002 in English and held by 460 WorldCat member libraries worldwide
This book will help you to not only answer this question, but also prove your findings. Walking you through the process of assessing if and how well students and library users are learning from educational resources, two expert academic library experts team up to provide An Action Plan for Outcomes Assessment in Your Library. This comprehensive plan, the first of its kind and specifically for librarians, provides data collection tools for measuring both learning and research outcomes that link outcomes to user satisfaction. After all, it is the users who will benefit from learning, and so thei
Managing with data : using ACRLMetrics and PLAmetrics by
Peter Hernon(
Book
)
6 editions published in 2015 in English and held by 397 WorldCat member libraries worldwide
Most library managers have not taken a statistics course. This text is designed to help remove anxiety as they view data in addressing the value of the library to its community. Data are linked to accountability, which affects financial return on investment and documents the library's role and value to society.--
6 editions published in 2015 in English and held by 397 WorldCat member libraries worldwide
Most library managers have not taken a statistics course. This text is designed to help remove anxiety as they view data in addressing the value of the library to its community. Data are linked to accountability, which affects financial return on investment and documents the library's role and value to society.--
Engaging in evaluation and assessment research by
Peter Hernon(
Book
)
6 editions published in 2011 in English and held by 250 WorldCat member libraries worldwide
Evaluation and assessment are integral parts of the research process. Research is something that all library managers need to know how to do, but the evaluation and assessment results are only valuable if they also understand how to apply them to managerial decision making, planning, and communication with library stakeholders. Increasingly, libraries must address questions of accountability, efficiency, effectiveness, and impact -- the extent to which a program causes positive changes in the target population. All of these issues are important to library managers and those to whom they directly report. With the heightened interest in customer expectations and increased focus on service quality and customer satisfaction, evaluation and assessment research provides the essential methodology for library managers to obtain meaningful answers. This book introduces evaluation and assessment; explains evaluation and assessment research as a formal inquiry process with individual components; and demonstrates the use of the evidence gathered for planning, decision making, and accountability
6 editions published in 2011 in English and held by 250 WorldCat member libraries worldwide
Evaluation and assessment are integral parts of the research process. Research is something that all library managers need to know how to do, but the evaluation and assessment results are only valuable if they also understand how to apply them to managerial decision making, planning, and communication with library stakeholders. Increasingly, libraries must address questions of accountability, efficiency, effectiveness, and impact -- the extent to which a program causes positive changes in the target population. All of these issues are important to library managers and those to whom they directly report. With the heightened interest in customer expectations and increased focus on service quality and customer satisfaction, evaluation and assessment research provides the essential methodology for library managers to obtain meaningful answers. This book introduces evaluation and assessment; explains evaluation and assessment research as a formal inquiry process with individual components; and demonstrates the use of the evidence gathered for planning, decision making, and accountability
Higher education outcomes assessment for the twenty-first century by
Peter Hernon(
)
3 editions published in 2013 in English and held by 132 WorldCat member libraries worldwide
This book discusses recent trends in outcomes assessment, examines how state governments are reshaping the national discussion with higher education, and explains how libraries must respond to these changes
3 editions published in 2013 in English and held by 132 WorldCat member libraries worldwide
This book discusses recent trends in outcomes assessment, examines how state governments are reshaping the national discussion with higher education, and explains how libraries must respond to these changes
Public administration desk book by
James R Coleman(
Book
)
7 editions published between 1989 and 1990 in English and Spanish and held by 110 WorldCat member libraries worldwide
7 editions published between 1989 and 1990 in English and Spanish and held by 110 WorldCat member libraries worldwide
Getting Started with Evaluation by
Peter Hernon(
)
1 edition published in 2014 in English and held by 6 WorldCat member libraries worldwide
1 edition published in 2014 in English and held by 6 WorldCat member libraries worldwide
U.S. government on the Web : getting the information you need(
)
in English and held by 6 WorldCat member libraries worldwide
in English and held by 6 WorldCat member libraries worldwide
Toshokan no kachi o takameru : Seika hyoka eno kodo keikaku by
Peter Hernon(
Book
)
2 editions published in 2005 in Japanese and held by 4 WorldCat member libraries worldwide
2 editions published in 2005 in Japanese and held by 4 WorldCat member libraries worldwide
Library service to the deaf : a general selected annotated bibliography for beginning library services to the deaf by
Robert E Dugan(
)
3 editions published in 1979 in English and held by 3 WorldCat member libraries worldwide
3 editions published in 1979 in English and held by 3 WorldCat member libraries worldwide
The Covington times by
Robert E Dugan(
)
in English and held by 2 WorldCat member libraries worldwide
in English and held by 2 WorldCat member libraries worldwide
U.S. Government on the Web: Getting the Information You Need. Second Edition by Peter Hernon(
Book
)
1 edition published in 2001 in English and held by 1 WorldCat member library worldwide
This guide explores new sites, digital reference services, and navigation strategies for effectively accessing and using online government information. Updated with the latest information from the new administration and the 107th Congress, this second edition has been refined with features including expanded coverage in many of the chapters, a detailed analysis of information policies governing e-government, expanded coverage of the Freedom of Information Act and Web sites devoted to it, and directions to sites that provide subject-specific statistics. This guide is current through May 2001. Chapters are: (1) "Government Information and Its Importance"; (2) "Government: Structure and Types of Publications"; (3) "Search Engines: Negotiating the Information Maze"; (4) "Executive Branch"; (5) "Independent Establishments and Quasi-Government Agencies"; (6) "Legislative Branch"; (7) "Judiciary Branch"; (8) "Statistics"; (9) "One-Stop Shopping and Electronic Reference Desks"; (10) "Government Web-based Services"; (11) "Maps and Geographic Information Systems"; (12) "Selected Subjects"; (13) "Web Pages for the Nation's Youth"; (14) "E-Gov Come to the Federal Government"; and (15) "Web Browser Hardware and Software." (Contains 23 figures.) (Bt)
1 edition published in 2001 in English and held by 1 WorldCat member library worldwide
This guide explores new sites, digital reference services, and navigation strategies for effectively accessing and using online government information. Updated with the latest information from the new administration and the 107th Congress, this second edition has been refined with features including expanded coverage in many of the chapters, a detailed analysis of information policies governing e-government, expanded coverage of the Freedom of Information Act and Web sites devoted to it, and directions to sites that provide subject-specific statistics. This guide is current through May 2001. Chapters are: (1) "Government Information and Its Importance"; (2) "Government: Structure and Types of Publications"; (3) "Search Engines: Negotiating the Information Maze"; (4) "Executive Branch"; (5) "Independent Establishments and Quasi-Government Agencies"; (6) "Legislative Branch"; (7) "Judiciary Branch"; (8) "Statistics"; (9) "One-Stop Shopping and Electronic Reference Desks"; (10) "Government Web-based Services"; (11) "Maps and Geographic Information Systems"; (12) "Selected Subjects"; (13) "Web Pages for the Nation's Youth"; (14) "E-Gov Come to the Federal Government"; and (15) "Web Browser Hardware and Software." (Contains 23 figures.) (Bt)
The US government and E-government : two steps forward, one step backwards? by Peter Hemon(
)
1 edition published in 2004 in Undetermined and held by 1 WorldCat member library worldwide
1 edition published in 2004 in Undetermined and held by 1 WorldCat member library worldwide
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Associated Subjects
Academic libraries Academic libraries--Evaluation Academic libraries--Finance Competency-based education Education, Higher--Evaluation Educational accountability Educational evaluation Educational tests and measurements Electronic government information Government Web sites Libraries and colleges Libraries and institutions Libraries and the deaf Libraries and the hearing impaired Libraries--Evaluation Library administration--Decision making Library reports Library science--Research--Methodology Library statistics Library use studies Politics and government Public administration Public libraries Public services (Libraries)--Evaluation United States Universities and colleges--Accreditation Web sites
