Dugan, Robert E. 1952-

Outcomes assessment in your library by Peter Hernon( Book )

12 editions published between 2001 and 2002 in English and held by 1,250 WorldCat member libraries worldwide

Provides data collection tools for measuring both learning and research outcomes that link outcome to satisfaction. Will enable user to plan an outcome strategy for the library that is in line with accrediting guidelines; to excute a plan by identifying user needs, collecting and analyzing data and presenting your findings and measure the value of the services being provided and identify areas for improvement

U.S. Government on the Web : getting the information you need by Peter Hernon( Book )

23 editions published between 1999 and 2003 in English and Undetermined and held by 1,205 WorldCat member libraries worldwide

Provides invaluable information resources for the American public and the international community. Covers options for conducting a search, using search engines, searching for a type of information resource (statistics or maps), or a selected subject (e.g. electronic commerce or genealogy)

Outcomes assessment in higher education : views and perspectives( Book )

7 editions published in 2004 in English and held by 978 WorldCat member libraries worldwide

This book provides a unique perspective on the discussion of educational quality as reflected through outcomes assessment -- or the application of student outcomes and student-learning outcomes to ensure institutional effectiveness -- with its broad, cross-disciplinary approach. It focuses on assessing institutional quality and effectiveness, as well as responding to the increased demand for greater accountability at all levels of institutional activity. Contributors include individuals from assessment associations and regional accrediting bodies, faculty members who have prepared plans for implementation of outcomes assessment, and librarians engaged in such assessment, providing a unique variety of viewpoints. Concrete examples offer practical guidance in determining assessment options and establishing and applying assessment programs. - Publisher

Revisiting outcomes assessment in higher education by Peter Hernon( Book )

5 editions published in 2006 in English and held by 832 WorldCat member libraries worldwide

Revisiting Outcomes Assessment in Higher Education compliments rather than updates Hernon and Dugan's 2004 Outcomes Assessment in Higher Education. As with its predecessor, it offers a cross-campus diversity of voices: contributors hail from various segments of higher organizations, an academic vice president, academic deans, a higher education consultant, faculty members, and librarians. Individually, they shed light on how their corner of the higher education universe views, facilitates, and substantiates outcomes assessment. Together, they document what is known about outcomes assessment in the middle of the first decade of the new century, as institutions and their programs take ever-firmer steps from anecdotal evidence to more rigorous diagnosis and reporting

Viewing library metrics from different perspectives : inputs, outputs, and outcomes by Robert E Dugan( Book )

6 editions published in 2009 in English and held by 555 WorldCat member libraries worldwide

Getting started with evaluation by Peter Hernon( Book )

12 editions published in 2014 in English and held by 477 WorldCat member libraries worldwide

This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice

Assessing service quality : satisfying the expectations of library customers by Peter Hernon( Book )

17 editions published in 2015 in English and held by 413 WorldCat member libraries worldwide

Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. This extensively revised and updated edition explores further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a focus on real-world application, the authors challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library services; explain service quality and customer satisfaction, and demonstrate how they are separate but intertwined; identify procedures for qualitatively and quantitatively measuring both service quality and satisfaction; encourage libraries to take action by presenting concrete steps they can take to become more customer-centric; and offer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groups. This book shows how to nurture an environment of continuous improvement through effective service quality assessment

Managing with data : using ACRLMetrics and PLAmetrics by Peter Hernon( Book )

6 editions published in 2015 in English and held by 374 WorldCat member libraries worldwide

Most library managers have not taken a statistics course. This text is designed to help remove anxiety as they view data in addressing the value of the library to its community. Data are linked to accountability, which affects financial return on investment and documents the library's role and value to society.--

Engaging in evaluation and assessment research by Peter Hernon( Book )

6 editions published in 2011 in English and held by 245 WorldCat member libraries worldwide

Evaluation and assessment are integral parts of the research process. Research is something that all library managers need to know how to do, but the evaluation and assessment results are only valuable if they also understand how to apply them to managerial decision making, planning, and communication with library stakeholders. Increasingly, libraries must address questions of accountability, efficiency, effectiveness, and impact -- the extent to which a program causes positive changes in the target population. All of these issues are important to library managers and those to whom they directly report. With the heightened interest in customer expectations and increased focus on service quality and customer satisfaction, evaluation and assessment research provides the essential methodology for library managers to obtain meaningful answers. This book introduces evaluation and assessment; explains evaluation and assessment research as a formal inquiry process with individual components; and demonstrates the use of the evidence gathered for planning, decision making, and accountability

Public administration desk book by James R Coleman( Book )

7 editions published between 1989 and 1990 in English and Spanish and held by 110 WorldCat member libraries worldwide