WorldCat Identities

Cartwright, Roger

Overview
Works: 61 works in 215 publications in 3 languages and 10,263 library holdings
Genres: Case studies 
Roles: Author, Other
Publication Timeline
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Most widely held works about Roger Cartwright
 
Most widely held works by Roger Cartwright
Managing people : a competence approach to supervisory management by Roger Cartwright( Book )

11 editions published between 1993 and 1998 in English and held by 216 WorldCat member libraries worldwide

Examines the development of supervision and management, and the role of the supervisor, before discussing in detail how the competent and effective supervisor/front line manager manages
The development and growth of the cruise industry by Roger Cartwright( Book )

8 editions published between 1999 and 2002 in English and held by 206 WorldCat member libraries worldwide

"Cruises are traditionally thought of as luxury holidays for the pampered few but The Development and Growth of the Cruise Industry exposes the myth and gives readers an understanding of their importance in the travel market. The book covers the various types of cruises (fly cruising, cruise and stay, special interest cruises, for example), the types of ships (design to green issues) and the motivation of passengers (quality versus price). It takes a forward looking approach assessing trends, past 2000 with the probable polarization of the market, its growth prospects and potential limiting factors."--Jacket
Mastering team leadership by Roger Cartwright( Book )

4 editions published in 2002 in English and held by 178 WorldCat member libraries worldwide

Team working is vital to organizational success. This up-to-the-minute consideration of the roles played by teams and leaders is designed for students and professionals who require practical examples to bring the concepts of team leadership to life
Mastering marketing management by Roger Cartwright( Book )

7 editions published in 2002 in English and held by 149 WorldCat member libraries worldwide

Managing operations : a competence approach to supervisory management by Roger Cartwright( Book )

8 editions published in 1993 in English and Undetermined and held by 146 WorldCat member libraries worldwide

In charge of customer satisfaction by Roger Cartwright( Book )

6 editions published in 1997 in English and Undetermined and held by 136 WorldCat member libraries worldwide

In Charge of Customer Satisfaction is for anyone who needs to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on an intensively developed range of real-life case material from services to retail and tourism; a focus on the importance of customer care at every level of the organization based on its in-depth discussions with supervisors and managers at all levels in companies as diverse as Virgin Atlantic, Princess Cruises, British Airways, Unipart and local government; clear and fully supported 'Golden Rules' of customer care, illustrated and explained by the cases and text; and accessible and highly effective competency and skills-based approach throughout the text. Written to the most recently published S/NVQ standards, this is an indispensable text for managers and students
Mastering customer relations by Roger Cartwright( Book )

8 editions published between 2000 and 2001 in English and Chinese and held by 131 WorldCat member libraries worldwide

Using practical examples, Roger Cartwright introduces customer relations, customer service and customer care for students of business studies, management and associated fields. The examples are drawn from all sectors of social and economic activity
Mastering the globalization of business by Roger Cartwright( Book )

6 editions published in 2004 in English and held by 91 WorldCat member libraries worldwide

Cartwright provides a basic understanding of the dynamics of globalization and its relevance for all types and sizes of business. Commencing with a brief history that shows that globalization has been a factor in world trade since the 1600s, the text then considers the two opposing views held about globalization
Customer relationships by Roger Cartwright( Book )

6 editions published in 2003 in English and held by 66 WorldCat member libraries worldwide

The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and self-development for sales people
Managing diversity by Roger Cartwright( Book )

5 editions published between 2001 and 2002 in English and held by 52 WorldCat member libraries worldwide

Fast track route to mastering all aspects of managing a diverse workforce. Covers all the key technigues of managing diversity successfully, from motivating all parts of the workforce to techniques for avoiding stereotyping, and from managing the multilingual organization to using technology
The entrepreneurial individual by Roger Cartwright( Book )

4 editions published in 2002 in English and held by 46 WorldCat member libraries worldwide

Going global by Roger Cartwright( Book )

8 editions published between 2000 and 2002 in English and Greek, Modern and held by 45 WorldCat member libraries worldwide

Fast track route to mastering globalization and successfully managing global expansionCovers the key areas of global operations and globalization, from understanding cultural differences and global consumers to being global but acting local and understanding the social implications of globalizationExamples and lessons from some of the world's most successful businesses, including Amazon.com, Boeing, P & O and Sony and ideas from the smartest thinkers, including Anthony Giddens, Noreena Herz, Naomi Klein, David Korten, Richard Lewis, Michael Porter, Fons Trompenaars and George Yip. Includes a glos
Implementing a training and development strategy by Roger Cartwright( Book )

7 editions published in 2003 in English and held by 41 WorldCat member libraries worldwide

Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity
Empowerment by Roger Cartwright( Book )

6 editions published in 2002 in English and held by 39 WorldCat member libraries worldwide

Empowerment? The process of releasing the full potential of employees in order for them to take on greater responsibility and authority in the decision-making process and providing the resources for this process to occur. Maximize employee potential, reduce your workload and increase your company's productivity with Empowerment. Covering the key areas of empowerment from understanding how to maximise employee potential and learning how to delegate, coach, and trust, to communicating vision and objectives and the role of the manager as a leader and empowerer, this thorough yet succinct littl
Communication by Roger Cartwright( Book )

4 editions published between 2001 and 2002 in English and held by 38 WorldCat member libraries worldwide

Fast track route to mastering all aspects of successful communication. Covers the key areas of communication, from knowing your audience to understanding body language, and from building networks of contacts to using stories. Examples and lessons from benchmark businesses, including American Express and The Body Shop and ideas from the smartest thinkers, including Naomi Klein, Richard Lewis and Frances Cairncross. Includes a glossary of key concepts and a comprehensive resources guide
Creating the entrepreneurial organization by Roger Cartwright( Book )

5 editions published in 2002 in English and held by 37 WorldCat member libraries worldwide

Managing growth by Roger Cartwright( Book )

6 editions published in 2002 in English and held by 35 WorldCat member libraries worldwide

Covers the key areas of growth management, from understanding how organizations grow and the changes needed to facilitate growth, to mergers and acquisitions, franchising and alliances. Examples and lessons from some of the world?s most successful high-growth businesses, including AOL, Dixons, Starbucks, and Wal-Mart, and ideas from the smartest thinkers, including Patricia Anslinger, Thomas Copeland, Peter Lorange, Noel Tichy, and Chris Zook
Strategies for hypergrowth by Roger Cartwright( Book )

5 editions published between 2001 and 2002 in English and held by 28 WorldCat member libraries worldwide

Business strategy is a complex, abstract and commonly misunderstood area, yet crucial to an organization's future success. Strategies for Hypergrowth covers the key drivers of hypergrowth, from focussing intensely on customers and constant innovation to ensuring resources are in place and making sure you stay on track. Examples and lessons from benchmark companies such as Cisco, Nike, Samsung and Airbus Industrie, and ideas from the smartest thinkers including Patricia Anslinger, Thomas Copeland, David Korten, Michael Porter and Noel M. Tichy
Training and development express by Roger Cartwright( Book )

7 editions published in 2003 in English and held by 27 WorldCat member libraries worldwide

Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity
 
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The development and growth of the cruise industry
Alternative Names
Cartwright, Roger

Cartwright, Roger I.

Cartwright, Roger Ian 1948-

Languages
Covers
The development and growth of the cruise industryMastering team leadershipMastering marketing managementManaging operations : a competence approach to supervisory managementIn charge of customer satisfactionMastering customer relationsMastering the globalization of businessCustomer relationships