WorldCat Identities

Kelly, P. Keith

Overview
Works: 20 works in 80 publications in 6 languages and 1,151 library holdings
Genres: Handbooks and manuals 
Roles: Author
Publication Timeline
.
Most widely held works by P. Keith Kelly
Step-by-step problem solving : a practical guide to ensure problems get (and stay) solved by Richard Y Chang( Book )

16 editions published between 1993 and 1999 in English and held by 305 WorldCat member libraries worldwide

This guidebook takes a common-sense approach to problem solving and provides practical examples and proven methods which can be applied immediately on the job
Improving through benchmarking : a practical guide to achieving peak process performance by Richard Y Chang( Book )

8 editions published between 1994 and 1999 in English and held by 236 WorldCat member libraries worldwide

This text describes how a team used the model and tools in this book to benchmark their performance against the best of the best
Team decision-making techniques : a practical guide to successful team outcomes by P. Keith Kelly( Book )

14 editions published between 1994 and 1999 in 3 languages and held by 227 WorldCat member libraries worldwide

Nominal group technique Brainstorming Paired-choice matrix Delphi technique
Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction by Richard Y Chang( Book )

10 editions published between 1994 and 1995 in English and Undetermined and held by 221 WorldCat member libraries worldwide

The link between external customer satisfaction and an organisation's internal customer relations is vital for success. This guidebook shows how to bridge that link using a step-by-step model with tools and techniques for measuring, analysing and improving internal customer satisfaction
Producing high-impact learning tools : a practical guide to achieving peak process performance by Pamela A Wade( Book )

1 edition published in 1995 in English and held by 39 WorldCat member libraries worldwide

Progresser avec le benchmarking : guide pratique pour atteindre un niveau maximum de performance by Richard Y Chang( Book )

3 editions published in 1995 in French and held by 26 WorldCat member libraries worldwide

Présentation du benchmarking en action, dans la pratique quotidienne des entreprises qui le mettent en oeuvre. Durant la description des diverses étapes, le lecteur pourra suivre un cas pratique, celui de la société ATO. Le modèle utilisé est très simple
Las técnicas para la toma de decisiones en equipo : guía práctica para obtener buenos resultados by P. Keith Kelly( Book )

5 editions published in 1999 in Spanish and held by 21 WorldCat member libraries worldwide

Resolución de problemas : guía práctica para resolver problemas paso a paso by Richard Y Chang( Book )

8 editions published between 1992 and 1996 in Spanish and held by 20 WorldCat member libraries worldwide

Satisfacer primero a los clientes inetrnos : guía práctica para una mayor satisfacción de los clientes externos e internos by Richard Y Chang( Book )

4 editions published between 1994 and 1996 in Spanish and held by 16 WorldCat member libraries worldwide

Benchmarking: vergelijk en verbeter : een praktisch handboek om werkprocessen op topniveau te brengen by Richard Y Chang( Book )

1 edition published in 1997 in Dutch and held by 13 WorldCat member libraries worldwide

Successful problem solving : a practical guide to ensure problems get (and stay) solved by Richard Y Chang( Book )

1 edition published in 1993 in English and held by 8 WorldCat member libraries worldwide

Stap voor stap problemen oplossen : een praktisch handboek om problemen (voorgoed) op te lossen by Richard Y Chang( Book )

1 edition published in 1997 in Dutch and held by 6 WorldCat member libraries worldwide

Improving through benchmarking : a practical guide to achieving peak process practice by Richard Y Chang( Book )

1 edition published in 1995 in English and held by 6 WorldCat member libraries worldwide

Metoder för beslutsfattande i teamarbete : en praktisk handledning för framgångsrika teamresultat by P. Keith Kelly( Book )

1 edition published in 1995 in Swedish and held by 2 WorldCat member libraries worldwide

Improving through benchmarking by Richard Y Chang( Book )

1 edition published in 1995 in English and held by 1 WorldCat member library worldwide

Satisfying internal customers first! : step-by-step guide to improving customer satisfaction by Richard Y Chang( Book )

1 edition published in 1995 in English and held by 1 WorldCat member library worldwide

<> by Richard Y Chang( Book )

1 edition published in 2001 in Arabic and held by 1 WorldCat member library worldwide

Producing high-impact learning tools : a practical guide to achieving peak process performance by Richard Y Chang( Book )

1 edition published in 1995 in English and held by 1 WorldCat member library worldwide

Step-by-step problem solving : trainer's tool kit( Visual )

1 edition published in 1995 in English and held by 1 WorldCat member library worldwide

Guides you through the problem-solving process and shows you how to use highly effective problem-solving tools
Satisfying Internal Customers First! by Richard Y Chang( )

1 edition published in 1999 in English and held by 0 WorldCat member libraries worldwide

Annotation
 
moreShow More Titles
fewerShow Fewer Titles
Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.51 (from 0.25 for <> ... to 1.00 for Satisfying ...)

Step-by-step problem solving : a practical guide to ensure problems get (and stay) solved
Covers
Improving through benchmarking : a practical guide to achieving peak process performanceTeam decision-making techniques : a practical guide to successful team outcomesSatisfying internal customers first : a practical guide to improving internal and external customer satisfactionLas técnicas para la toma de decisiones en equipo : guía práctica para obtener buenos resultadosResolución de problemas : guía práctica para resolver problemas paso a pasoImproving through benchmarking : a practical guide to achieving peak process practiceImproving through benchmarkingSatisfying Internal Customers First!
Alternative Names
Kelly, Keith

Kelly, R. Keith

Languages
English (52)

Spanish (17)

Dutch (4)

French (3)

Swedish (1)

Arabic (1)