WorldCat Identities

Woods, John A.

Overview
Works: 67 works in 180 publications in 4 languages and 4,829 library holdings
Genres: Encyclopedias  Handbooks and manuals  Periodicals  Quotations  Dictionaries 
Roles: Author, Editor, Contributor, Other
Classifications: HD62.15, 658.812
Publication Timeline
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Most widely held works about John A Woods
 
Most widely held works by John A Woods
Best practices in customer service by Ron Zemke( Book )

13 editions published between 1998 and 1999 in English and held by 864 WorldCat member libraries worldwide

"Best Practices in Customer Service is a one-stop resource that brings together the wisdom of dozens of customer service experts who explain and demonstrate how to implement the best practices available in customer service. With 35 chapters written by top customer service consultants and practitioners, it covers everything from the classic issues like customer retention and service recovery to contemporary concerns like providing customer service on the Internet." "Best Practices in Customer Service also contains valuable information and tools, including a directory of Web sites related to customer service topics, and other customer service information available online; customer service training exercises and materials that can be used for slides or overheads; a listing of magazines, journals, and newsletters that deal with customer service; and graphs documenting useful findings from the ICSA's Benchmarking Study that you can use to benchmark your company's performance and approach to customer service."--Jacket
The McGraw-Hill encyclopedia of quality terms & concepts by James W Cortada( Book )

12 editions published in 1995 in English and held by 618 WorldCat member libraries worldwide

The business letter handbook : how to write effective letters & memos for every business situation by Michael Muckian( Book )

4 editions published between 1996 and 2010 in English and held by 287 WorldCat member libraries worldwide

A guide to writing professional business letters comes complete with ready-to-use model letters and furnishes tips to make business communications quick and easy
Streetwise do it yourself advertising : create great ads, promotions, direct mail, and marketing strategies that will send your sales soaring by Sarah White( Book )

2 editions published in 1997 in English and held by 236 WorldCat member libraries worldwide

Filled with expert advice that is sure to send sales soaring, this complete guide to creative advertising and promotion includes dozens of templates and worksheets, plus examples of ads, direct mail pieces, and press releases. Two-color illustrations throughout
Streetwise business letters : 2,500 professionally written letters that will bring success to your business by John A Woods( Book )

8 editions published between 1999 and 2002 in English and Chinese and held by 205 WorldCat member libraries worldwide

The quality yearbook( )

in English and held by 177 WorldCat member libraries worldwide

Sales games and activities for trainers : easy-to-use games, activities, and exercises to teach and learn how to sell by Gary B Connor( Book )

6 editions published in 1997 in English and held by 140 WorldCat member libraries worldwide

Companies spend more time and money on training sales people than most other segments or activities. This book contains 80 games for sales training covering all aspects of sales training. Each of the e×ercises and handouts are reproducible
The quotable executive : words of wisdom from Warren Buffett, Jack Welch, Shelly Lazarus, Bill Gates, Lou Gerstner, Richard Branson, Carly Fiorina, Lee Iacocca, and more( Book )

8 editions published between 2000 and 2001 in English and held by 98 WorldCat member libraries worldwide

QualiTrends : 7 quality secrets that will change your life by John A Woods( Book )

4 editions published between 1995 and 1996 in English and held by 94 WorldCat member libraries worldwide

Supervision by Gregory M Bounds( Book )

8 editions published between 1997 and 1999 in Spanish and English and held by 80 WorldCat member libraries worldwide

CONTENIDO: El enfoque de sistemas y nuevos retos para el supervisor - El cambiante entorno de negocios y nuevos papeles para el supervisor - La supervisión de personal y procesos - Equipo y trabajo en equipo - Planeación, toma de decisiones y mejoramiento de los procesos - Planeación para el desempeño y la mejora - Toma de decisiones, solución de problemas y mejoras - Control y mejora continua - Relaciones humanas - La comunicación en un centro de trabajo diverso - Administración del conflicto e instauración de la confianza y el compromiso - Administración de recursos humanos - Selección de nuevos empleados - Evaluación y desarrollo de los empleados - Otros retos para los supervisores - Supervisores, computadoras e información - Dirección y prosperidad en un centro de trabajo cambiante
The knowledge management yearbook 2000-2001 by John A Woods( Book )

9 editions published between 2000 and 2013 in English and held by 70 WorldCat member libraries worldwide

This yearbook is designed as an anthology and reference for people in any type of organization who are seeking to implement knowledge management techniques. It includes a wide variety of current articles. It covers the nature of knowledge and its management, knowledge-based strategies, knowledge management and organizational learning, and knowledge tools, techniques and processes. The reference section includes a directory of knowledge management (KM) resources on-line, a directory of publications dealing with KM, a directory of organizations dealing with KM, quotes on KM, and a glossary of KM terms
Knowledge management yearbook 1999-2000 by James W Cortada( Book )

5 editions published in 1999 in English and held by 52 WorldCat member libraries worldwide

The 2001/2002 ASTD distance learning yearbook( Book )

5 editions published in 2001 in English and held by 43 WorldCat member libraries worldwide

The supply chain yearbook by John A Woods( Book )

6 editions published in 2001 in English and held by 35 WorldCat member libraries worldwide

This yearbook is an anthology of articles, from sources like "Forbes" to "Harvard Business Review", that cover such areas as basic supply concepts, forecasting, logistics, negotiating, project management, sourcing strategies, measuring and evaluating supplier performance, and legal issues. It also includes a discussion of global developments and issues, case studies and company profiles and coverage of technological developments, like e-supply. The book offers a wide range of materials on supply chain management so readers can learn more and gain ideas that can be implemented in their own organization
Knowledge management yearbook by James W Cortada( Book )

3 editions published in 1999 in English and Undetermined and held by 31 WorldCat member libraries worldwide

450 modèles de lettres professionnelles efficaces by John A Woods( Book )

3 editions published in 2003 in French and held by 27 WorldCat member libraries worldwide

The quality yearbook 1997 by James W Cortada( Book )

3 editions published between 1995 and 1997 in English and held by 27 WorldCat member libraries worldwide

This is a one-stop guide to every significant idea, practice, and event in the world of quality
The East India Speculations of William Burke by Lucy Stuart Sutherland( Book )

3 editions published in 1966 in English and Undetermined and held by 24 WorldCat member libraries worldwide

The 2002 ASTD training and performance yearbook( Book )

2 editions published between 2001 and 2002 in English and held by 24 WorldCat member libraries worldwide

 
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Best practices in customer service
Alternative Names
Woods, John

Woods, John (John A.)

Languages
Covers
The McGraw-Hill encyclopedia of quality terms & conceptsThe business letter handbook : how to write effective letters & memos for every business situationStreetwise do it yourself advertising : create great ads, promotions, direct mail, and marketing strategies that will send your sales soaringStreetwise business letters : 2,500 professionally written letters that will bring success to your businessSales games and activities for trainers : easy-to-use games, activities, and exercises to teach and learn how to sellThe quotable executive : words of wisdom from Warren Buffett, Jack Welch, Shelly Lazarus, Bill Gates, Lou Gerstner, Richard Branson, Carly Fiorina, Lee Iacocca, and moreQualiTrends : 7 quality secrets that will change your lifeSupervision