WorldCat Identities

Brinkman, Rick

Overview
Works: 96 works in 297 publications in 5 languages and 7,814 library holdings
Genres: Lectures  Self-help publications  Programmed instructional materials  Case studies 
Roles: Author, Narrator
Classifications: HM1106, 158.2
Publication Timeline
.
Most widely held works by Rick Brinkman
Dealing with people you can't stand : how to bring out the best in people at their worst by Rick Brinkman( Book )

38 editions published between 1994 and 2012 in 3 languages and held by 2,889 WorldCat member libraries worldwide

Information on how to identify 10 recognizable difficult behaviors and deal successfully with each of them
Dealing with difficult people : 24 lessons for bringing out the best in everyone by Rick Brinkman( )

28 editions published between 2003 and 2011 in English and French and held by 1,412 WorldCat member libraries worldwide

Presents a guide to successful relations with problem people at and away from the workplace
Life by design : making wise choices in a mixed-up world by Rick Kirschner( )

7 editions published between 1999 and 2001 in English and held by 1,256 WorldCat member libraries worldwide

How to deal with difficult people by Rick Kirschner( Recording )

19 editions published between 1987 and 2006 in English and No Linguistic content and held by 452 WorldCat member libraries worldwide

Don't spend another moment fuming, speechless or tongue-tied. Learn how to handle difficult people once and for all
Dealing with meetings you can't stand : meet less and do more by Rick Brinkman( )

8 editions published between 2017 and 2018 in English and held by 281 WorldCat member libraries worldwide

"The proven process for making the most of every business meeting --from the coauthor of the international bestseller Dealing with People You Can't Stand. From Dr. Rick Brinkman, one of the bestselling masterminds who made Dealing with People You Can't Stand a little less painful -- and a lot more productive -- comes the much-needed cure for that time-wasting, headache-inducing, soul-sucking plague known as meetings. This proven step-by-step method addresses the most common problems that derail a meeting: preparation, people, process, and time. Dr. Brinkman provides key insights into the human behaviors that lead to unsuccessful meetings, along with psychologically-based tactics for addressing them. You will learn how to: get rid of unnecessary meetings, start and end on time, develop and execute an effective agenda, address disruptive and problem behaviors, balance participation so assertive people don't dominate and passive people say what they really think, eliminate tangents and maintain focus, ensure effective follow-up This practical and easily implementable process applies to in-person as well as virtual meetings of any size. Filled with helpful checklists and change-making strategies, Dealing with Meetings You Can't Stand will turn the most boring conference room into a fast-moving model of efficiency, energy, and enthusiasm. You need not suffer in a meeting ever again."--
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers by Rick Brinkman( Book )

8 editions published between 2005 and 2006 in English and held by 232 WorldCat member libraries worldwide

Providing people-oriented advice for short-term success and long-term growth; this book focuses on personal interactions between businesses and customers that can make or break the deal and delivers strategies that build a strong and loyal consumer base. --
How to deal with difficult people by Rick Brinkman( Visual )

10 editions published between 1988 and 1997 in English and held by 199 WorldCat member libraries worldwide

Drs. Rick Brinkman and Rick Kirschner give insights into why difficult people behave the way they do and help you learn to communicate effectively with difficult and chronic problem people
Dealing with relatives ( --even if you can't stand them) : bringing out the best in families at their worst by Rick Brinkman( Book )

2 editions published in 2003 in English and held by 194 WorldCat member libraries worldwide

Offers expert advice on how to improve family relations, with tips on how to cope with irritating personalities, defuse explosive situations, prepare for family gatherings, avoid conflicts, and overcome feelings of obligation and resentment
How to deal with difficult people by Rick Brinkman( Visual )

14 editions published between 1989 and 2008 in English and Undetermined and held by 104 WorldCat member libraries worldwide

Provides insights into why difficult people behave the way they do. Introduces skills to use for effective communication
Dealing with people you can't stand : how to bring out the best in people at their worst by Rick Brinkman( Recording )

7 editions published between 1999 and 2011 in English and held by 90 WorldCat member libraries worldwide

Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type
Cómo tratar con gente complicada : saca lo mejor de los demás en sus peores momentos by Rick Brinkman( Book )

2 editions published in 2018 in Spanish and held by 70 WorldCat member libraries worldwide

Cómo tratar con gente complicada te brinda una serie de estrategias y herramientas emocionales y de comportamiento para mejorar tus relaciones interpersonales. Descubre las características de los diferentes psicotipos (tipos de personalidad) para llevarte bien cuando tratas con personas que tienen la misteriosa habilidad de sabotear, descarrilar e interferir con tus planes, necesidades y deseos
Cómo tratar a los parientes (incluso si no puede soportarlos) : cómo sacar lo mejor de la familia en sus peores momentos by Rick Brinkman( Book )

3 editions published in 2004 in Spanish and held by 46 WorldCat member libraries worldwide

Dealing with difficult people by Rick Brinkman( Book )

9 editions published between 2003 and 2013 in Chinese and English and held by 44 WorldCat member libraries worldwide

Explains how to: <ul> <li>Identify 10 bothersome behaviors and deal successfully with each of them</li><li>Understand why people become difficult</li><li>Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more</li><li>Cultivate the nine ""take-charge"" skills that prevent people from becoming difficult</li></ul>
Dealing with people you can't stand : how to bring out the best in people at their worst, revised and expanded third edition by Rick Brinkman( )

3 editions published in 2012 in English and held by 41 WorldCat member libraries worldwide

Whether youre dealing with a coworker; a distant family member; or a loud cell phone talker at the grocery store; this book will show you how to get along with people who have the uncanny ability to sabotage; derail; and interfere with your plans; needs; and wants. --
Dealing with meetings you can't stand : meet less and do more by Rick Brinkman( )

3 editions published in 2017 in English and held by 36 WorldCat member libraries worldwide

"This proven step-by-step method addresses the most common problems that derail a meeting: preparation, people, process, and time. Dr. Brinkman provides key insights into the human behaviors that lead to unsuccessful meetings, along with psychologically-based tactics for addressing them. You will learn how to: get rid of unnecessary meetings, start and end on time, develop and execute an effective agenda, address disruptive and problem behaviors, balance participation so assertive people don't dominate and passive people say what they really think, eliminate tangents and maintain focus, ensure effective follow-up This practical and easily implementable process applies to in-person as well as virtual meetings of any size. Filled with helpful checklists and change-making strategies, Dealing with Meetings You Can't Stand will turn the most boring conference room into a fast-moving model of efficiency, energy, and enthusiasm. You need not suffer in a meeting ever again."--
Dealing with People You Can't Stand, Revised and Expanded Third Edition by Rick Brinkman( )

4 editions published in 2012 in English and held by 35 WorldCat member libraries worldwide

The classic guide to bringing out the best in people at their worst-updated with even more can't-standable people! Dealing with People You Can't Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you're likely to experience today. Learn how to get things done and get along w
How to deal with difficult people, volume 1 by Rick Brinkman( Visual )

10 editions published between 1988 and 1997 in English and held by 30 WorldCat member libraries worldwide

Provides insights into dealing with 4 types of difficult people and why they behave the way they do. Introduces the four elements of effective communication. Covers assumptions, pacing and backtracking
Pleasing your hard-to-please customers by Rick Brinkman( Recording )

2 editions published between 1994 and 1997 in English and held by 27 WorldCat member libraries worldwide

Yuan gong qian neng cheng gong kai fa shou ce by Bu lin man( Book )

1 edition published in 2003 in Chinese and held by 27 WorldCat member libraries worldwide

Telecare : how to provide exceptional customer service over the phone by Rick Brinkman( )

3 editions published between 1998 and 2019 in English and held by 26 WorldCat member libraries worldwide

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help-even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service. Studies show that satisfied customers will boast about their positive experiences to four or five other people. But dissatisfied callers typically will let up to a dozen others know about their negative experiences. Telecare, a telephone customer service training, gives you numerous skills, strategies, and techniques your customer service people can use to increase loyalty, make sales, and soothe tempers. Program highlights include ways to prevent many of the needless complications that can make your job unpleasant and overwhelming; tools and techniques to use when you are confronted with special challenges, including language barriers and cultural differences; how to get inside the minds of difficult callers; strategies that encourage customers to stay on the line and pay serious attention to your offer; the single most important way to make a lasting, positive impression on a caller; and techniques that help you relate to the customer by adjusting your role as a customer service provider
 
moreShow More Titles
fewerShow Fewer Titles
Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.23 (from 0.07 for Life by de ... to 0.85 for Yuan gong ...)

Dealing with people you can't stand : how to bring out the best in people at their worst
Covers
Dealing with difficult people : 24 lessons for bringing out the best in everyoneLife by design : making wise choices in a mixed-up worldHow to deal with difficult peopleLove thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customersDealing with relatives ( --even if you can't stand them) : bringing out the best in families at their worstDealing with people you can't stand : how to bring out the best in people at their worstCómo tratar a los parientes (incluso si no puede soportarlos) : cómo sacar lo mejor de la familia en sus peores momentosDealing with difficult peoplePleasing your hard-to-please customers
Alternative Names
برنكمان، ريك

ريك برينكمان

브링크만, 릭

ブリンクマン, リック

Languages