WorldCat Identities

Kirschner, Rick

Overview
Works: 88 works in 271 publications in 5 languages and 8,051 library holdings
Genres: Lectures  Self-help publications  Programmed instructional materials  Case studies 
Roles: Author, Narrator, out
Classifications: HM1106, 158.2
Publication Timeline
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Most widely held works by Rick Kirschner
Dealing with people you can't stand : how to bring out the best in people at their worst by Rick Brinkman( Book )

39 editions published between 1994 and 2012 in 3 languages and held by 2,895 WorldCat member libraries worldwide

Information on how to identify 10 recognizable difficult behaviors and deal successfully with each of them
Dealing with difficult people : 24 lessons for bringing out the best in everyone by Rick Brinkman( )

28 editions published between 2003 and 2011 in English and French and held by 1,412 WorldCat member libraries worldwide

Presents a guide to successful relations with problem people at and away from the workplace
Life by design : making wise choices in a mixed-up world by Rick Kirschner( )

7 editions published between 1999 and 2001 in English and held by 1,256 WorldCat member libraries worldwide

How to click with people : the secret to better relationships in business and in life by Rick Kirschner( Book )

3 editions published in 2011 in English and held by 567 WorldCat member libraries worldwide

Book Description: With some people, you just click. The connection is quick and easy. Communication flows. You can tell them anything and they know just what you mean. When you connect in this way, you feel understood and accepted for who you really are. You "get" these people and they get you. We think of this connection as an instantaneous thing, something that either happens or doesn't. Not so, says author Dr. Rick Kirschner. This connection isn't a magical phenomenon; it's a communication skill that can be learned with specific steps and techniques. Based on the author's three decades of experience as an interpersonal communication expert, How to Click with People will show you how to: Recognize and respond effectively to the four basic communication styles everyone uses; Speak the same language as the person you're talking to, whether emotional or intellectual; Master the 7 signals that will make you-and your ideas-click with others; Troubleshoot the nine obstacles that could be in your way and learn how to avoid or overcome them. Kirschner argues that these skills are crucial because success has less to do with professional knowledge than with "the ability to express ideas, to assume leadership, and to arouse enthusiasm among people." In this How to Win Friends and Influence People for the twenty-first century, he gives readers the advice and insights they need to strengthen their relationships and take charge of their future
How to deal with difficult people by Rick Kirschner( Recording )

16 editions published between 1987 and 2006 in English and No Linguistic content and held by 449 WorldCat member libraries worldwide

Don't spend another moment fuming, speechless or tongue-tied. Learn how to handle difficult people once and for all
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers by Rick Brinkman( Book )

7 editions published between 2005 and 2006 in English and held by 231 WorldCat member libraries worldwide

Providing people-oriented advice for short-term success and long-term growth; this book focuses on personal interactions between businesses and customers that can make or break the deal and delivers strategies that build a strong and loyal consumer base. --
Dealing with relatives ( --even if you can't stand them) : bringing out the best in families at their worst by Rick Brinkman( Book )

2 editions published in 2003 in English and held by 194 WorldCat member libraries worldwide

Offers expert advice on how to improve family relations, with tips on how to cope with irritating personalities, defuse explosive situations, prepare for family gatherings, avoid conflicts, and overcome feelings of obligation and resentment
How to deal with difficult people by Rick Brinkman( Visual )

9 editions published between 1989 and 1997 in English and held by 193 WorldCat member libraries worldwide

Drs. Rick Brinkman and Rick Kirschner give insights into why difficult people behave the way they do and help you learn to communicate effectively with difficult and chronic problem people
How to deal with difficult people by Rick Brinkman( Visual )

13 editions published between 1989 and 2008 in English and Undetermined and held by 103 WorldCat member libraries worldwide

Provides insights into why difficult people behave the way they do. Introduces skills to use for effective communication
Dealing with people you can't stand : how to bring out the best in people at their worst by Rick Brinkman( Recording )

8 editions published between 1999 and 2011 in English and held by 91 WorldCat member libraries worldwide

Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type
Cómo tratar con gente complicada : saca lo mejor de los demás en sus peores momentos by Rick Brinkman( Book )

2 editions published in 2018 in Spanish and held by 70 WorldCat member libraries worldwide

Cómo tratar con gente complicada te brinda una serie de estrategias y herramientas emocionales y de comportamiento para mejorar tus relaciones interpersonales. Descubre las características de los diferentes psicotipos (tipos de personalidad) para llevarte bien cuando tratas con personas que tienen la misteriosa habilidad de sabotear, descarrilar e interferir con tus planes, necesidades y deseos
Cómo tratar a los parientes (incluso si no puede soportarlos) : cómo sacar lo mejor de la familia en sus peores momentos by Rick Brinkman( Book )

3 editions published in 2004 in Spanish and held by 46 WorldCat member libraries worldwide

Dealing with people you can't stand : how to bring out the best in people at their worst, revised and expanded third edition by Rick Brinkman( )

3 editions published in 2012 in English and held by 41 WorldCat member libraries worldwide

Whether youre dealing with a coworker; a distant family member; or a loud cell phone talker at the grocery store; this book will show you how to get along with people who have the uncanny ability to sabotage; derail; and interfere with your plans; needs; and wants. --
The happiness of pursuit by Rick Kirschner( Visual )

2 editions published between 1993 and 1994 in English and held by 39 WorldCat member libraries worldwide

In this program, Dr. Rick Kirschner explores that elusive thing called happiness and will show you how to become your own "mapmaker" for this remarkable journey called life
Dealing with People You Can't Stand, Revised and Expanded Third Edition by Rick Brinkman( )

5 editions published in 2012 in English and held by 36 WorldCat member libraries worldwide

Dealing With People You Cant Stand offers practical tactics for resolving relationship challenges at work and home. It shows readers how to get things done, even when they are dealing with rude, crude, and inconsiderate people who have the ability to derail anything good that can happen
Dealing with difficult people by Rick Brinkman( )

8 editions published between 2003 and 2013 in Chinese and English and held by 36 WorldCat member libraries worldwide

Explains how to: <ul> <li>Identify 10 bothersome behaviors and deal successfully with each of them</li><li>Understand why people become difficult</li><li>Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more</li><li>Cultivate the nine ""take-charge"" skills that prevent people from becoming difficult</li></ul>
How to deal with difficult people, volume 1 by Rick Brinkman( Visual )

8 editions published between 1988 and 1997 in English and held by 28 WorldCat member libraries worldwide

Provides insights into dealing with 4 types of difficult people and why they behave the way they do. Introduces the four elements of effective communication. Covers assumptions, pacing and backtracking
Yuan gong qian neng cheng gong kai fa shou ce by Bu lin man( Book )

1 edition published in 2003 in Chinese and held by 27 WorldCat member libraries worldwide

Telecare : how to provide exceptional customer service over the phone by Rick Brinkman( )

3 editions published between 1998 and 2019 in English and held by 26 WorldCat member libraries worldwide

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help-even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service. Studies show that satisfied customers will boast about their positive experiences to four or five other people. But dissatisfied callers typically will let up to a dozen others know about their negative experiences. Telecare, a telephone customer service training, gives you numerous skills, strategies, and techniques your customer service people can use to increase loyalty, make sales, and soothe tempers. Program highlights include ways to prevent many of the needless complications that can make your job unpleasant and overwhelming; tools and techniques to use when you are confronted with special challenges, including language barriers and cultural differences; how to get inside the minds of difficult callers; strategies that encourage customers to stay on the line and pay serious attention to your offer; the single most important way to make a lasting, positive impression on a caller; and techniques that help you relate to the customer by adjusting your role as a customer service provider
How to deal with difficult people by Rick Brinkman( Visual )

1 edition published in 1992 in English and held by 23 WorldCat member libraries worldwide

 
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Audience level: 0.22 (from 0.07 for Life by de ... to 0.85 for Yuan gong ...)

Dealing with people you can't stand : how to bring out the best in people at their worst
Covers
Dealing with difficult people : 24 lessons for bringing out the best in everyoneLife by design : making wise choices in a mixed-up worldHow to click with people : the secret to better relationships in business and in lifeHow to deal with difficult peopleLove thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customersDealing with relatives ( --even if you can't stand them) : bringing out the best in families at their worstDealing with people you can't stand : how to bring out the best in people at their worstCómo tratar a los parientes (incluso si no puede soportarlos) : cómo sacar lo mejor de la familia en sus peores momentosDealing with difficult people
Alternative Names
Krišnir, Rik

ريك كيرشنر

كيرشنير، ريك

커슈너, 릭

키르쉬너, 릭

カーシュナー, リック

Languages