WorldCat Identities

Heil, Gary

Overview
Works: 37 works in 114 publications in 5 languages and 3,283 library holdings
Genres: Diaries 
Roles: Author, Author of introduction, Contributor
Classifications: HF5548.8, 158.7
Publication Timeline
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Most widely held works by Gary Heil
Maslow on management by Abraham H Maslow( Book )

29 editions published between 1998 and 2019 in 3 languages and held by 1,766 WorldCat member libraries worldwide

"The pioneer behind the hierarchy of needs and the concept of self-actualization, Dr. Abraham Maslow was - and is - one of the world's most esteemed experts on human behavior and motivation." "Bringing into perspective the lasting impact of Maslow's groundbreaking principles, Maslow on Management illustrates how they have withstood the test of time to become integral components of current management practices, such as continuous improvement, Theory X, and empowerment. Offering insight into using these and other tools to effectively tackle present-day business situations, from heightened competitiveness to globalization to emerging technologies, Maslow on Management covers a wealth of timeless topics."--Jacket
Douglas McGregor, revisited : managing the human side of the enterprise by Gary Heil( Book )

9 editions published in 2000 in English and held by 470 WorldCat member libraries worldwide

"Douglas McGregor, Revisited emphasizes McGregor's lasting influence and updates his thinking with new concepts, fresh strategies, and modern implementation. This timely work traces McGregor's original thinking, which has emerged in current approaches that stress distributed leadership, open-minded appraisal techniques, and employee/customer commitment." "Highlighted throughout with gems of wisdom in McGregor's own words, the book describes the value of his theories for today's managers. The authors carefully outline how to put McGregor's thinking into practice in your own business."--Jacket
One size fits one : building relationships one customer and one employee at a time by Gary Heil( Book )

14 editions published between 1997 and 1999 in English and German and held by 392 WorldCat member libraries worldwide

"How can you win the unshakable loyalty and trust of today's savvy customers? One Size Fits One: Building Relationships One Customer and One Employee at a Time lays out the ten rules for what customers want - in their own blunt words - and shows how your company can begin to develop personalized relationships with your customers." "And certainly no company can deliver "one size fits one" value without loyal employees committed to creating exceptional value for each individual customer. One Size Fits One explains why yesterday's workplace mentality no longer works and shows how relationships inside organizations must change to successfully unleash the power of truly committed employees."--Jacket
Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality by Gary Heil( Book )

8 editions published between 1994 and 1995 in English and held by 270 WorldCat member libraries worldwide

Leadership and the Customer Revolution levels an unflinching gaze at today's rhetoric around change and at the actual reality we've created. Authors Heil, Parker, and Tate advocate taking revolutionary steps while recognizing the need to be pragmatic - to serve today's customers, quickly, efficiently, reliably, and impressively. They challenge us to re-examine our thinking, take on the system, delight customers, and help those we work with reach their potential. They invite us to become the architects of a very different kind of organization. Drawing from the data gathered in scores of organizational audits and years of real-life, on-the-job experience, the authors tell how to overcome the inevitable resistance (organizational white blood cells) which are produced in significant change efforts; how organizational DNA can facilitate decision making while cutting down on the need for rules; how to turn employee compliance into employee commitment; how to reduce morale-depleting and time and money-wasting internal competition; and how and why to make learning the foundation of all our improvement efforts. -- From http://www.barnesandnoble.com (Oct. 31, 2012)
Employee management and customer service in the retail industry by Gary Heil( Book )

4 editions published in 2006 in English and held by 101 WorldCat member libraries worldwide

"Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job."--Publisher's description
The art and science of pitching : the most current health and performance update from medical science, exercise science, coaching science by Tom House( Book )

1 edition published in 2006 in English and held by 57 WorldCat member libraries worldwide

Ma si luo ren xing guan li jing dian by Masiluo( Book )

2 editions published between 1999 and 2007 in Chinese and held by 40 WorldCat member libraries worldwide

El management según Maslow : una visión humanista para la empresa de hoy by Abraham H Maslow( Book )

4 editions published in 2005 in Spanish and held by 29 WorldCat member libraries worldwide

Mai ge rui ge ren xing guan li jing dian : qi ye de ren xing mian guan li by Gary Heil( Book )

2 editions published in 2002 in Chinese and held by 27 WorldCat member libraries worldwide

Mai ge rui ge ren xing guan li jing dian by Hai er( Book )

1 edition published in 2002 in Chinese and held by 20 WorldCat member libraries worldwide

Als hätten Sie nur einen Kunden : 20 Strategien für individuelles Kundenmarketing by Gary Heil( Book )

1 edition published in 1998 in German and held by 19 WorldCat member libraries worldwide

El pensamiento visionario de Douglas McGregor : la dirección humana de la empresa by Gary Heil( Book )

3 editions published between 2001 and 2002 in Spanish and held by 19 WorldCat member libraries worldwide

Legendary service : ten strategies for improving service in the '90's by Kenneth H Blanchard( Recording )

1 edition published in 1990 in English and held by 11 WorldCat member libraries worldwide

Learn a whole new way of thinking and responding to frontline and customer needs
Masiluo ren xing guan li jing dian by Abraham H Maslow( Book )

1 edition published in 1999 in Chinese and held by 10 WorldCat member libraries worldwide

Abraham Maslow uses human behavior to analyze management style
Service leadership : the ten fundamentals by Gary Heil( Book )

3 editions published in 1996 in English and held by 8 WorldCat member libraries worldwide

Il management secondo Maslow by Abraham H Maslow( Book )

2 editions published between 2003 and 2004 in Italian and held by 7 WorldCat member libraries worldwide

Yi ren wei ben : guan li da shi McGregor lun qi ye zhong de ren xing = Douglas McGregor, Revisited by Gary Heil( Book )

2 editions published in 2003 in Chinese and held by 6 WorldCat member libraries worldwide

Ma si luo ren xing guan li jing dian by Abraham H Maslow( Book )

4 editions published between 2002 and 2006 in Chinese and held by 6 WorldCat member libraries worldwide

Legendary service( Visual )

2 editions published in 1989 in English and held by 5 WorldCat member libraries worldwide

Ken Blanchard, co-author of One minute manager teams up with Gary Heil and Rick Tate to talk about legendary service--service so good that it generates stories your customers brag about
Legendary service, an overview( Visual )

1 edition published in 1989 in English and held by 3 WorldCat member libraries worldwide

Explores the ten fundamentals of legendary service that can improve the performance and profitability of your organization. Focuses on how to achieve and maintain legendary service
 
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Maslow on management
Covers
Douglas McGregor, revisited : managing the human side of the enterpriseOne size fits one : building relationships one customer and one employee at a timeLeadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a realityEmployee management and customer service in the retail industryThe art and science of pitching : the most current health and performance update from medical science, exercise science, coaching scienceEl management según Maslow : una visión humanista para la empresa de hoy
Alternative Names
Heil, G.

Heil, Gary M.

헤일, 게리 1950-

Languages