Radford, Marie L.

The reference encounter : interpersonal communication in the academic library by Marie L Radford ( Book )
6 editions published in 1999 in English and held by 743 libraries worldwide

Web research : selecting, evaluating, and citing by Marie L Radford ( Book )
5 editions published between 2002 and 2006 in English and held by 493 libraries worldwide

Conducting the reference interview : a how-to-do-it manual for librarians by Catherine Sheldrick Ross ( Book )
2 editions published in 2009 in English and held by 444 libraries worldwide

Academic library research : perspectives and current trends ( Book )
5 editions published between 2008 and 2009 in English and held by 423 libraries worldwide
Advances in information technology, networked systems, and especially the advent of the Web have driven a rapid and vast change in academic libraries. Almost every aspect of library work has been dramatically impacted by the Web which enabled greatly enhanced remote access to collections and services and has prompted innovations such as virtual reference, e-book and e-journal collection development, and digitized archives. Academic Library Research: Perspectives and Current Trends updates traditional topics that have undergone exceptional, and in some cases, unexpected change since 1990 as well as reaching into new areas that have developed. It combines theoretical scholarship as well as research designed to inform practice, including case studies and user surveys.

Reference renaissance : current and future trends ( Book )
4 editions published in 2010 in English and held by 295 libraries worldwide

Redesigning today's public services focus on reference ( Visual )
1 edition published in 2010 in English and held by 29 libraries worldwide
This teleconference explores how reference services are evolving by incorporating new technologies, modes of delivery, and new staffing models.

Seeking synchronicity revelations and recommendations for virtual reference by Lynn Silipigni Connaway ( Book )
1 edition published in 2011 in English and held by 9 libraries worldwide
Presents a distillation of prior research work (2005-2008) by the authors and by others about -- or relevant to -- library virtual reference (VR) services. Additionally, the authors provide recommendations on how libraries may sustain and develop VR services and systems.

If it is too inconvenient I'm not going after it" : convenience as a critical factor in information-seeking behaviors by Lynn Silipigni Connaway ( Book )
1 edition published in 2011 in English and held by 2 libraries worldwide
In today's fast-paced world, anecdotal evidence suggests that information tends to inundate people, and users of information systems want to find information quickly and conveniently. Empirical evidence for convenience as a critical factor is explored in the data from two multi-year, user study projects funded by the Institute of Museum and Library Services. The theoretical framework for this understanding is founded in the concepts of bounded rationality and rational choice theory, with Savolainen's (2006) concept of time as a context in information seeking, as well as gratification theory, informing the emphasis on the seekers' time horizons. Convenience is a situational criterion in peoples' choices and actions during all stages of the information-seeking process. The concept of convenience can include their choice of an information source, their satisfaction with the source and its ease of use, and their time horizon in information seeking. The centrality of convenience is especially prevalent among the younger subjects ("millennials") in both studies, but also holds across all demographic categories -- age, gender, academic role, or user or non-user of virtual reference services. These two studies further indicate that convenience is a factor for making choices in a variety of situations, including both academic information seeking and everyday-life information seeking, although it plays different roles in different situations.

Conducting the reference interview by Catherine Sheldrick Ross ( Book )
1 edition published in 2009 in English and held by 2 libraries worldwide

Seeking synchronicity OCLC, Rutgers researchers explore virtual reference services by analyzing chat transcripts by Robert C Bolander ( Book )
1 edition published in 2006 in English and held by 2 libraries worldwide
Lynn Silipigni Connaway, OCLC Consulting Research Scientist, and Marie L. Radford, Associate Professor at the Rutgers University School of Communication, Information & Library Studies, are conducting a two-year, multiphase study of virtual reference services (VRS) from user, non-user and librarian perspectives. Supported by a grant from the Institute of Museum and Library Services and in-kind contributions from OCLC and Rutgers, the study will investigate factors that influence the selection and use of synchronous (e.g., Internet chat-based) VRS and study user and staff perceptions of satisfaction. It also seeks to develop research-based recommendations for VRS staff to increase user satisfaction with the virtual reference experience.