WorldCat Identities

Anderson, Kristin 1962-

Overview
Works: 35 works in 171 publications in 9 languages and 11,593 library holdings
Genres: Case studies  Fiction  Young adult works  Juvenile works  Action and adventure fiction  Detective and mystery fiction  History  Documentary films  Nonfiction films  Short films 
Roles: Author
Publication Timeline
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Most widely held works by Kristin Anderson
Delivering knock your socks off service by Kristin Anderson( Book )

32 editions published between 1991 and 2007 in 4 languages and held by 1,376 WorldCat member libraries worldwide

Provides advice on how to supply exemplary customer service, discussing topics such as listening skills, telephone etiquette, problem solving, and professionalism
Great customer service on the telephone by Kristin Anderson( Book )

8 editions published between 1991 and 1992 in English and Czech and held by 504 WorldCat member libraries worldwide

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone - from salesperson to manager to secretary - how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: handle irate customers, end those endless calls, take meaningful messages, handle conference calls and transfer calls, screen calls and ask focused questions, use the phone during emergencies, improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service. Table of contents: * You can be a mind reader * The challenge of telephone communication * There's a ringing in my ears! * Taking meaningful messages * The art of transferring calls * Hold please! * Gotta get that other line * Conference calling * Answering machines and voice mail
Knock your socks off answers : solving customer nightmares & soothing nightmare customers by Kristin Anderson( Book )

10 editions published in 1995 in English and held by 474 WorldCat member libraries worldwide

Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things
Coaching knock your socks off service by Ron Zemke( Book )

11 editions published between 1996 and 1997 in English and Undetermined and held by 459 WorldCat member libraries worldwide

How to develop excellent service employees
Tales of knock your socks off service : inspiring stories of outstanding customer service by Kristin Anderson( Book )

3 editions published between 1997 and 1998 in English and held by 314 WorldCat member libraries worldwide

Customer relationship management by Kristin Anderson( Book )

21 editions published between 2000 and 2011 in English and Dutch and held by 308 WorldCat member libraries worldwide

Customer relationship management (CRM) gets a lot of attention as managers recognize its importance in the workplace as a base for growth. Customers have a variety of choice in these modern times, and, especially with the Internet, it is vital that companies understand what's involved in building a long-term relationship with their customers. This book offers practical advice on how to create and sustain great relationships with customers. The book shows: how to support CRM with modern technology; what the most effective data warehousing techniques are; how to manage short and long-term relationships; and the benefits of knowing your customers and who they are. Company examples and case studies are used throughout the book
The wrong man by Kristin Anderson( Book )

38 editions published between 1991 and 2007 in English and Spanish and held by 262 WorldCat member libraries worldwide

"Longman Originals" is a series of graded readers in four stages. All the stories are original - that is to say, written especially for the series. Originated from the "Longman Structural Readers", the series aims to offer a stimulating range of modern stories, including detective stories, adventure and romance. A stage 1 reader, this volume features a police commissioner on holiday near Ayers Rock in Australia. A warning is given that a killer is waiting for him there. Steve Malone, a police agent, has to find that killer - in two days. Then Steve receives a message about a "wrong man."
Umwerfender Service : die Bibel für den direkten Kundenkontakt by Ron Zemke( Book )

9 editions published between 1994 and 2012 in German and held by 91 WorldCat member libraries worldwide

Hauptbeschreibung"Umwerfender Service" ist der Ratgeber für Serviceprofis, die im direkten Kundenkontakt arbeiten. Auf lockere und überzeugende Weise vermittelt dieses Buch das Geschick und das Know-how, mit dem in jeder x-beliebigen Situation guter Service geboten werden kann. "Umwerfender Service" ist der Klassiker und Weltbestseller, der hiermit völlig überarbeitet und grundlegend erweitert vorgelegt wird. "Dies ist der How-to-Guide für jeden einzelnen, der Kundenmanagement wirklich ernst nimmt. Falls Management und Mitarbeiter nur einen Teil dieser praxisnahen Vorschläge umsetzen, ist es m
Ke hu guan xi guan li li ji shang shou by Kristin Anderson( Book )

2 editions published in 2005 in Chinese and held by 27 WorldCat member libraries worldwide

Ben shu xu shu shen wei jing li ren,Ying ru he wei chi hao ke hu guan xi,Ti chu xu duo yi yu ying yong de jie jue fang an he ce lüe,Rang ni ke yi he ke hu jian li qi shi zhi de lian xi,Nei rong bao kuo:xuan ze he CEM ce lüe de shi yong jian yi;Jian tao zi liao ku gong ju,Qu de he guan li ke hu zi xun;Ba you xiao de CRM ce lüe zhuan er ying yong dao dian zi shang wu huan jing de shi zheng ji qiao deng
CRM para directivos by Kristin Anderson( Book )

5 editions published in 2003 in Spanish and held by 21 WorldCat member libraries worldwide

Anderson Fabrics' decorating guide and sketch collection( Book )

3 editions published between 1989 and 1992 in English and held by 9 WorldCat member libraries worldwide

Umwerfender Service die Bibel für den direkten Kundenkontakt by Ron Zemke( )

1 edition published in 2012 in German and held by 7 WorldCat member libraries worldwide

Long description: Ron Zemke und Kristin Anderson haben den Klassiker fürServiceprofis geschrieben, die im direkten Kundenkontakt arbeiten. Die Autoren heben als Eckpfeiler eines Umwerfenden Service hervor: - Zuverlässigkeit - Reaktionsschnelligkeit - Einfühlungsvermögen Umwerfender Service ist der weltweite Bestseller, der nun als völlig überarbeitete Ausgabe der 4. deutschen Auflage vorgelegt wird. Das Werk ist reichhaltig illustriert. Ron Zemke ist Service-und Managementberater. Er ist Autor und Koautor von über 20 Büchern. Die Zeitschrift Quality Digest bezeichnete ihn als einen der "Neuen Qualitäts-Gurus". Kristin Anderson ist Unternehmensberaterin und freie Autorin
Sixteenth century perceptions of Latin America, civil or savage?( Visual )

in English and held by 4 WorldCat member libraries worldwide

A revisionist presentation about the encounter of the European and Latin American civilizations. Re-examines the story of the discovery of America from an alternative perspective, attempting to show how perceptions and value judgments contribute to the way a particular situation or event is viewed, and how these biased perceptions can persist for centuries
Making a great impression on the phone( Visual )

2 editions published in 1996 in English and held by 4 WorldCat member libraries worldwide

Teaches the five qualities of a good telephone voice, the five most common poor listening habits, and a five-step planning process for communication effectiveness
Şapka çıkarttıran hizmet sunmak = Delivering knock your socks off service by Kristin Anderson( Book )

2 editions published in 1998 in Turkish and held by 3 WorldCat member libraries worldwide

Fabulous fundamentals on the phone( Visual )

1 edition published in 1996 in English and held by 2 WorldCat member libraries worldwide

Teaches the fundamentals of greeting, telephone etiquette, meaningful messages, transferring calls, and using hold
When it's the worst : irate callers on the phone( Visual )

1 edition published in 1996 in English and held by 2 WorldCat member libraries worldwide

Describes four tactics to manage irate callers, deal with customer anger, fend off foul language, and handle harassment
Menedzhment, orientirovannyĭ na potrebiteli︠a︡ : CRM-tekhnologii kak osnova novykh otnosheniĭ s klientom by Kristin Anderson( Book )

1 edition published in 2003 in Russian and held by 2 WorldCat member libraries worldwide

Trading recipes : a documentary video( Visual )

3 editions published between 1994 and 1995 in English and held by 2 WorldCat member libraries worldwide

Trading recipes looks at class and race issues and calls for the mostly white middle-class women 's movement to face these challenges. Eleven women share their experiences and offer solutions
The mistery of the blue mines by Kristin Anderson( Book )

1 edition published in 2000 in English and held by 1 WorldCat member library worldwide

 
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Audience Level
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Audience Level
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  Kids General Special  
Audience level: 0.14 (from 0.04 for Great cust ... to 0.83 for Umwerfende ...)

Delivering knock your socks off service
Alternative Names
Anderson, K.

Anderson, K. 1962-

Anderson, K. (Kristin), 1962-

Anderson, Kris.

Anderson, Kris 1962-

앤더슨, 크리스틴

アンダーソン, クリスティン

Languages
English (125)

German (10)

Spanish (9)

Chinese (2)

Turkish (2)

Dutch (2)

Russian (1)

Korean (1)

Czech (1)

Covers
Great customer service on the telephoneKnock your socks off answers : solving customer nightmares & soothing nightmare customersCoaching knock your socks off serviceTales of knock your socks off service : inspiring stories of outstanding customer serviceCustomer relationship managementThe wrong manThe mistery of the blue mines