WorldCat Identities

Anderson, Kristin 1962-

Overview
Works: 37 works in 192 publications in 10 languages and 11,622 library holdings
Genres: Case studies  Fiction  Young adult works  Juvenile works  Action and adventure fiction  Detective and mystery fiction  History  Nonfiction films  Documentary films  Short films 
Roles: Author
Publication Timeline
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Most widely held works by Kristin Anderson
Delivering knock your socks off service by Kristin Anderson( )

28 editions published between 1991 and 2007 in 4 languages and held by 2,924 WorldCat member libraries worldwide

Provides advice on how to supply exemplary customer service, discussing topics such as listening skills, telephone etiquette, problem solving, and professionalism
Coaching knock your socks off service by Ron Zemke( )

10 editions published between 1996 and 1997 in English and Undetermined and held by 2,179 WorldCat member libraries worldwide

How to develop excellent service employees
Knock your socks off answers : solving customer nightmares & soothing nightmare customers by Kristin Anderson( )

10 editions published in 1995 in English and held by 1,942 WorldCat member libraries worldwide

Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things
Great customer service on the telephone by Kristin Anderson( )

9 editions published between 1991 and 1992 in 3 languages and held by 1,932 WorldCat member libraries worldwide

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service
Customer relationship management by Kristin Anderson( )

21 editions published between 2000 and 2011 in English and Dutch and held by 1,735 WorldCat member libraries worldwide

Customer relationship management (CRM) gets a lot of attention as managers recognize its importance in the workplace as a base for growth. Customers have a variety of choice in these modern times, and, especially with the Internet, it is vital that companies understand what's involved in building a long-term relationship with their customers. This book offers practical advice on how to create and sustain great relationships with customers. The book shows: how to support CRM with modern technology; what the most effective data warehousing techniques are; how to manage short and long-term relationships; and the benefits of knowing your customers and who they are. Company examples and case studies are used throughout the book
Tales of knock your socks off service : inspiring stories of outstanding customer service by Kristin Anderson( Book )

3 editions published between 1997 and 1998 in English and held by 341 WorldCat member libraries worldwide

The wrong man by Kristin Anderson( Book )

41 editions published between 1991 and 2007 in English and Spanish and held by 268 WorldCat member libraries worldwide

"Longman Originals" is a series of graded readers in four stages. All the stories are original - that is to say, written especially for the series. Originated from the "Longman Structural Readers", the series aims to offer a stimulating range of modern stories, including detective stories, adventure and romance. A stage 1 reader, this volume features a police commissioner on holiday near Ayers Rock in Australia. A warning is given that a killer is waiting for him there. Steve Malone, a police agent, has to find that killer - in two days. Then Steve receives a message about a "wrong man."
Umwerfender Service : die Bibel für den direkten Kundenkontakt by Ron Zemke( Book )

9 editions published between 1994 and 2012 in German and held by 120 WorldCat member libraries worldwide

Hauptbeschreibung"Umwerfender Service" ist der Ratgeber für Serviceprofis, die im direkten Kundenkontakt arbeiten. Auf lockere und überzeugende Weise vermittelt dieses Buch das Geschick und das Know-how, mit dem in jeder x-beliebigen Situation guter Service geboten werden kann. "Umwerfender Service" ist der Klassiker und Weltbestseller, der hiermit völlig überarbeitet und grundlegend erweitert vorgelegt wird. "Dies ist der How-to-Guide für jeden einzelnen, der Kundenmanagement wirklich ernst nimmt. Falls Management und Mitarbeiter nur einen Teil dieser praxisnahen Vorschläge umsetzen, ist es m
Wanted: Anna Marker by Kristin Anderson( Book )

12 editions published between 1995 and 2000 in English and held by 56 WorldCat member libraries worldwide

Ordforråd ca. 600 ord
Ke hu guan xi guan li li ji shang shou by Kristin Anderson( Book )

2 editions published in 2005 in Chinese and held by 27 WorldCat member libraries worldwide

Ben shu xu shu shen wei jing li ren,Ying ru he wei chi hao ke hu guan xi,Ti chu xu duo yi yu ying yong de jie jue fang an he ce lüe,Rang ni ke yi he ke hu jian li qi shi zhi de lian xi,Nei rong bao kuo:xuan ze he CEM ce lüe de shi yong jian yi;Jian tao zi liao ku gong ju,Qu de he guan li ke hu zi xun;Ba you xiao de CRM ce lüe zhuan er ying yong dao dian zi shang wu huan jing de shi zheng ji qiao deng
CRM para directivos by Kristin Anderson( Book )

5 editions published in 2003 in Spanish and held by 21 WorldCat member libraries worldwide

Performance Research Associates' Delivering knock your socks off service by Ron Zemke( )

6 editions published between 2002 and 2003 in English and held by 19 WorldCat member libraries worldwide

Annotation
Anderson Fabrics' decorating guide and sketch collection( Book )

3 editions published between 1989 and 1992 in English and held by 9 WorldCat member libraries worldwide

Umwerfender Service die Bibel für den direkten Kundenkontakt by Ron Zemke( )

1 edition published in 2012 in German and held by 7 WorldCat member libraries worldwide

Long description: Endlich ist dieser Ratgeber für Serviceprofis, die im direkten Kundenkontakt arbeiten, wieder lieferbar. Auf lockere und überzeugende Weise vermittelt er das Geschick und das Know-how, mit dem in jeder x-beliebigen Situation guter Service geboten werden kann. "Umwerfender Service" ist der Klassiker und Weltbestseller, der hiermit völlig überarbeitet, deutlich erweitert und aktualisiert vorgelegt wird
Ofreca un servicio 5 estrellas by Kristin Anderson( Book )

3 editions published in 1995 in Spanish and held by 7 WorldCat member libraries worldwide

Sixteenth century perceptions of Latin America, civil or savage?( Visual )

in English and held by 4 WorldCat member libraries worldwide

A revisionist presentation about the encounter of the European and Latin American civilizations. Re-examines the story of the discovery of America from an alternative perspective, attempting to show how perceptions and value judgments contribute to the way a particular situation or event is viewed, and how these biased perceptions can persist for centuries
Şapka çıkarttıran hizmet sunmak = Delivering knock your socks off service by Kristin Anderson( Book )

3 editions published in 1998 in Turkish and held by 4 WorldCat member libraries worldwide

Making a great impression on the phone( Visual )

2 editions published in 1996 in English and held by 4 WorldCat member libraries worldwide

Teaches the five qualities of a good telephone voice, the five most common poor listening habits, and a five-step planning process for communication effectiveness
Menedzhment, orientirovannyĭ na potrebiteli︠a︡ : CRM-tekhnologii kak osnova novykh otnosheniĭ s klientom by Kristin Anderson( Book )

1 edition published in 2003 in Russian and held by 2 WorldCat member libraries worldwide

Şapka çıkarttıran hizmet öyküleri : olağanüstü müşteri hizmetine ilişkin ilham verici öyküler by Kristin Anderson( Book )

2 editions published in 1998 in Turkish and Undetermined and held by 2 WorldCat member libraries worldwide

 
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Audience Level
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  Kids General Special  
Audience level: 0.10 (from 0.02 for Performanc ... to 0.83 for Umwerfende ...)

Delivering knock your socks off service
Alternative Names
Anderson, K.

Anderson, K. 1962-

Anderson, K. (Kristin), 1962-

Anderson, Kris.

Anderson, Kris 1962-

앤더슨, 크리스틴

アンダーソン, クリスティン

Languages
Covers
Coaching knock your socks off serviceKnock your socks off answers : solving customer nightmares & soothing nightmare customersGreat customer service on the telephoneCustomer relationship managementTales of knock your socks off service : inspiring stories of outstanding customer serviceThe wrong manWanted: Anna MarkerPerformance Research Associates' Delivering knock your socks off service