WorldCat Identities

Anderson, Kristin 1962-

Overview
Works: 31 works in 137 publications in 10 languages and 11,321 library holdings
Genres: Case studies  History  Documentary films  Nonfiction films  Short films  Examinations 
Roles: Author
Classifications: HF5415.5, 658.812
Publication Timeline
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Most widely held works by Kristin Anderson
Delivering knock your socks off service by Kristin Anderson( Book )

39 editions published between 1991 and 2012 in 5 languages and held by 1,486 WorldCat member libraries worldwide

Provides advice on how to supply exemplary customer service, discussing topics such as listening skills, telephone etiquette, problem solving, and professionalism
Great customer service on the telephone by Kristin Anderson( Book )

8 editions published between 1991 and 1992 in English and Czech and held by 518 WorldCat member libraries worldwide

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone - from salesperson to manager to secretary - how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: handle irate customers, end those endless calls, take meaningful messages, handle conference calls and transfer calls, screen calls and ask focused questions, use the phone during emergencies, improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service. Table of contents: * You can be a mind reader * The challenge of telephone communication * There's a ringing in my ears! * Taking meaningful messages * The art of transferring calls * Hold please! * Gotta get that other line * Conference calling * Answering machines and voice mail
Coaching knock your socks off service by Ron Zemke( Book )

13 editions published between 1996 and 2002 in 4 languages and held by 484 WorldCat member libraries worldwide

How to develop excellent service employees
Knock your socks off answers : solving customer nightmares & soothing nightmare customers by Kristin Anderson( Book )

10 editions published in 1995 in English and held by 482 WorldCat member libraries worldwide

Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things
Customer relationship management by Kristin Anderson( Book )

28 editions published between 2000 and 2011 in 5 languages and held by 357 WorldCat member libraries worldwide

Customer relationship management (CRM) gets a lot of attention as managers recognize its importance in the workplace as a base for growth. Customers have a variety of choice in these modern times, and, especially with the Internet, it is vital that companies understand what's involved in building a long-term relationship with their customers. This book offers practical advice on how to create and sustain great relationships with customers. The book shows: how to support CRM with modern technology; what the most effective data warehousing techniques are; how to manage short and long-term relationships; and the benefits of knowing your customers and who they are. Company examples and case studies are used throughout the book
Tales of knock your socks off service : inspiring stories of outstanding customer service by Kristin Anderson( Book )

3 editions published between 1997 and 1998 in English and held by 325 WorldCat member libraries worldwide

Anderson Fabrics' decorating guide and sketch collection( Book )

3 editions published between 1989 and 1992 in English and held by 9 WorldCat member libraries worldwide

Umwerfender Service die Bibel für den direkten Kundenkontakt by Ron Zemke( )

1 edition published in 2012 in German and held by 7 WorldCat member libraries worldwide

Long description: Endlich ist dieser Ratgeber für Serviceprofis, die im direkten Kundenkontakt arbeiten, wieder lieferbar. Auf lockere und überzeugende Weise vermittelt er das Geschick und das Know-how, mit dem in jeder x-beliebigen Situation guter Service geboten werden kann. "Umwerfender Service" ist der Klassiker und Weltbestseller, der hiermit völlig überarbeitet, deutlich erweitert und aktualisiert vorgelegt wird
Ofreca un servicio 5 estrellas by Kristin Anderson( Book )

3 editions published in 1995 in Spanish and held by 7 WorldCat member libraries worldwide

Making a great impression on the phone( Visual )

2 editions published in 1996 in English and held by 4 WorldCat member libraries worldwide

Teaches the five qualities of a good telephone voice, the five most common poor listening habits, and a five-step planning process for communication effectiveness
Sixteenth century perceptions of Latin America, civil or savage?( Visual )

in English and held by 4 WorldCat member libraries worldwide

A revisionist presentation about the encounter of the European and Latin American civilizations. Re-examines the story of the discovery of America from an alternative perspective, attempting to show how perceptions and value judgments contribute to the way a particular situation or event is viewed, and how these biased perceptions can persist for centuries
Şapka çıkarttıran hizmet sunmak = Delivering knock your socks off service by Kristin Anderson( Book )

2 editions published in 1998 in Turkish and held by 3 WorldCat member libraries worldwide

When it's the worst : irate callers on the phone( Visual )

1 edition published in 1996 in English and held by 2 WorldCat member libraries worldwide

Describes four tactics to manage irate callers, deal with customer anger, fend off foul language, and handle harassment
Fabulous fundamentals on the phone( Visual )

1 edition published in 1996 in English and held by 2 WorldCat member libraries worldwide

Teaches the fundamentals of greeting, telephone etiquette, meaningful messages, transferring calls, and using hold
Trading recipes : a documentary video( Visual )

3 editions published between 1994 and 1995 in English and held by 2 WorldCat member libraries worldwide

This documentary looks at class and race issues and calls for the mostly white, middle-class women's movement to face these challenges. Eleven women share their experience and offer recipes for change
Delivering knock your socks off service( )

in English and held by 1 WorldCat member library worldwide

University parking structures come of age by Kristin Anderson( )

1 edition published in 2003 in English and held by 1 WorldCat member library worldwide

Six sketches by Leslie Dunkling( Recording )

1 edition published in 2000 in English and held by 1 WorldCat member library worldwide

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1 edition published in 2014 in Korean and held by 1 WorldCat member library worldwide

The mistery of the blue mines by Kris Anderson( Book )

1 edition published in 2000 in English and held by 1 WorldCat member library worldwide

 
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  Kids General Special  
Audience level: 0.09 (from 0.04 for Coaching k ... to 1.00 for <> ...)

Delivering knock your socks off service
Alternative Names
Anderson, K.

Anderson, K. 1962-

Anderson, K. (Kristin), 1962-

Anderson, Kris.

Anderson, Kris 1962-

앤더슨, 크리스틴

アンダーソン, クリスティン

Languages
Covers
Great customer service on the telephoneCoaching knock your socks off serviceKnock your socks off answers : solving customer nightmares & soothing nightmare customersCustomer relationship managementTales of knock your socks off service : inspiring stories of outstanding customer serviceSix sketchesThe mistery of the blue mines