WorldCat Identities

Wheeler, Joe

Overview
Works: 5 works in 22 publications in 4 languages and 446 library holdings
Publication Timeline
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Most widely held works by Joe Wheeler
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage by James L Heskett( Book )

6 editions published in 2008 in English and held by 219 WorldCat member libraries worldwide

An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless
Managing the customer experience : turning customers into advocates by Shaun Smith( Book )

11 editions published between 2002 and 2007 in English and held by 202 WorldCat member libraries worldwide

In the world of business customer satisfaction is no longer enough because satisfied customers still shop around. How do the likes of Harley-Davidson and Virgin Atlantic manage to get their customers to sing their praises? This volume explains the methods used and what to expect from employing them
Chuang zao gu ke gan dong de pin pai guan li : ba gu ke bian cheng zhong cheng de yong dai zhe by Shaun Smith( Book )

2 editions published in 2003 in Chinese and held by 21 WorldCat member libraries worldwide

OQ : Sābisu purofitto chiēn ni yoru kyōsō yūi no kōchiku : Ōnāshippu shisū( Book )

2 editions published in 2010 in Japanese and held by 3 WorldCat member libraries worldwide

<> by James L Heskett( Book )

1 edition published in 2011 in Thai and held by 1 WorldCat member library worldwide

 
Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.54 (from 0.50 for The owners ... to 0.91 for OQ : Sābi ...)

The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
Alternative Names
Wheeler, Joseph Anthony

휠러, 조

ホイーラー, ジョー

Languages
Covers
Managing the customer experience : turning customers into advocates