WorldCat Identities

Wheeler, Joe

Overview
Works: 7 works in 20 publications in 5 languages and 431 library holdings
Classifications: HF5827.95, 659.1
Publication Timeline
Key
Publications about  Joe Wheeler Publications about Joe Wheeler
Publications by  Joe Wheeler Publications by Joe Wheeler
Most widely held works by Joe Wheeler
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage by James L Heskett ( Book )
6 editions published in 2008 in English and held by 204 WorldCat member libraries worldwide
An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless
Managing the customer experience : turning customers into advocates by Shaun Smith ( Book )
7 editions published between 2002 and 2007 in English and held by 184 WorldCat member libraries worldwide
In the world of business customer satisfaction is no longer enough because satisfied customers still shop around. How do the likes of Harley-Davidson and Virgin Atlantic manage to get their customers to sing their praises? This volume explains the methods used and what to expect from employing them
Chuang zao gu ke gan dong de pin pai guan li : ba gu ke bian cheng zhong cheng de yong dai zhe by Shaun Smith ( Book )
2 editions published in 2003 in Chinese and held by 21 WorldCat member libraries worldwide
Gestionar la experiencia del cliente by Shaun Smith ( Book )
2 editions published in 2004 in Spanish and held by 10 WorldCat member libraries worldwide
Managing the customer experience : turn customers into advocates by Shaun Smith ( Book )
1 edition published in 2002 in English and held by 9 WorldCat member libraries worldwide
OQ : Sābisu purofitto chiēn ni yoru kyōsō yūi no kōchiku : Ōnāshippu shisū ( Book )
1 edition published in 2010 in Japanese and held by 2 WorldCat member libraries worldwide
OQ konlayut samkhan thī phlakdan phon "kamrai" yāng yangyư̄n = The ownership quotient by James L Heskett ( Book )
1 edition published in 2011 in Thai and held by 1 WorldCat member library worldwide
 
Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.60 (from 0.32 for Gestionar ... to 0.81 for Managing t ...)
Alternative Names
Wheeler, Joseph Anthony
ホイーラー, ジョー
Languages
English (14)
Spanish (2)
Chinese (2)
Japanese (1)
Thai (1)
Covers