WorldCat Identities

Gray, Darren

Works: 27 works in 32 publications in 1 language and 1,234 library holdings
Genres: Internet videos  Educational films  Instructional films  Short films  Documentary films  Nonfiction films  History  Handbooks and manuals  Biography 
Roles: Producer, Author, Editor
Classifications: HF5415.5, E
Publication Timeline
Most widely held works by Darren Gray
Person-to-person customer service by Michael Boland( Visual )

2 editions published in 2012 in English and held by 293 WorldCat member libraries worldwide

"With so many choices available to customers these days, it is vital that your customer's needs are met every time. You must go beyond, you need to have the customer service skills, guarantee an enjoyable, positive experience that leaves the customer satisfied and prepared to do business with your organisation again. From first impressions to the completion of the exchange the customer needs to feel engaged, welcome and confident that they are receiving the level of sercvice they requie. Using dramatised scenarios an a range of footage, this program demonstrated techniques for delivering outstanding customer service." - Container
Telephone customer service by Michael Boland( Visual )

1 edition published in 2012 in English and held by 290 WorldCat member libraries worldwide

We've all experienced it--the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places-imagine you're being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without the benefit of face-to-face interaction? This video provides answers to those questions, guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology
Online customer service by Kurt Breitenmoser( Visual )

1 edition published in 2012 in English and held by 289 WorldCat member libraries worldwide

Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their business elsewhere with one swift click or keystroke, competition for online customers is fierce; anyone tasked with keeping them happy is on the front line of a company's battle to succeed. Using eye-catching animation, down-to-earth explanations, and illustrative chat excerpts, this video presents the best ways to assist customers who sign in rather than stroll in. Topics include the basic parameters, functions, and fine points of live chat, which enables a trainee become the "voice" of his or her company; the ways in which social media platforms like Facebook and Twitter can play a role in effective customer service; the importance of e-mail etiquette; and the methods by which a service representative should deal with online behavior that becomes upsetting or offensive
Understanding postnatal depression by Cameron Moloney( Visual )

1 edition published in 2012 in English and held by 242 WorldCat member libraries worldwide

New parents may go through a variety of mood changes after the birth of a child without necessarily experiencing postpartum depression. This program helps to identify postpartum depression, detailing its symptoms and explaining how it differs from other difficult emotions. Featuring an in-depth case study and commentary from mothers who have had the condition, a psychiatrist, and other experts, the video explores contributing factors and available treatments while dispelling myths and misconceptions
Creating mobile apps : research and planning( Visual )

1 edition published in 2012 in English and held by 36 WorldCat member libraries worldwide

The process of bringing a successful app to market begins long before the actual software is developed. As with any endeavor that fuses commerce and creativity, the app usually starts with a spark of inspiration and gets fleshed out through market research and intensive planning. This program takes viewers through those initial phases with hip, high-energy visuals and commentary from experts who create apps for a living. Topics include identifying the target audience or consumer base; studying apps aimed at a similar market; creating a project plan; designing with a focus on ease of use and the customer's ability to share with other users; strategizing to compete against more corporate, big-budget apps; considering various development tools to utilize; thinking ahead regarding platform options; looking at monetization models; distinguishing between apps that deliver a lot of content and those that use little or none; using content management systems; and projecting costs and profitability
Data Mining : Big Data's Increasing Challenge and Payoff by Kurt Breitenmoser( Visual )

3 editions published in 2012 in English and held by 35 WorldCat member libraries worldwide

"Just as raw materials buried in the Earth yield the occasional gem, raw data can also be mined for value. And as the amount of information available for analysis grows with every bar-code scan and Facebook post, the world of Big Data represents a seemingly endless wellspring of opportunity. But what does data mining involve, exactly? How are the findings used, and why? This program explores the methods, processes, and key functions of data analysis with help from eye-catching graphics and interviews with industry experts. Outlining the applications of data mining in biomedical research, health care, and other scientific arenas, the video also highlights its uses in business, from marketing to risk analysis to retail sales statistics. Privacy and other ethical issues round out the list of topics discussed in this timely, in-depth film"--Container
Professional Boundaries in Health Care by CLASSROOM VIDEO LTD( Visual )

1 edition published in 2012 in English and held by 12 WorldCat member libraries worldwide

This program provides an introduction to the topic of legal and ethical boundaries in health care, exploring what they are and how transgressions occur. Using interviews with three experienced health care professionals, it places special emphasis on the subtle or ambiguous situations that most often lead to complaints. The video is rounded out with dramatized scenarios aimed at initiating classroom discussion
Why not cast an Aussie? : the autobiography of Darren Gray, agent to Australian actors in the UK by Darren Gray( Book )

2 editions published in 2006 in English and held by 11 WorldCat member libraries worldwide

Delicate elephant : [a collection of poems] by Darren Gray( Book )

2 editions published in 2004 in English and held by 6 WorldCat member libraries worldwide

Case Management in Health Care( Visual )

1 edition published in 2013 in English and held by 5 WorldCat member libraries worldwide

This program investigates case management in detail emphasizing that its benefits and best practices can produce optimal outcomes in highly complex situations
The story of CTV-1 by Darren Gray( Book )

1 edition published in 2012 in English and held by 2 WorldCat member libraries worldwide

CTV-1 was Australia's first cable television station and the first community channel in the country's history. It was located in the basement of a high rise Housing Commission block in Redfern. They were trailblazers providing a platform from which anyone was welcome to express an opinion. CTV-1 was run a shoe-string budget but hundreds of hours of programming was produced each year. Anyone could walk in the door and would be given an opporunity to learn the skills required in order to work either in front of or behind the camera. This is the amazing story behind 'the people's channel' where dreams came true and stars were made
Alfred Sandor : a biography( Book )

1 edition published in 2014 in Undetermined and held by 2 WorldCat member libraries worldwide

Now that's what I call Monkey Kettle( Book )

1 edition published in 2005 in English and held by 1 WorldCat member library worldwide

Creating mobile apps : development and deployment( Visual )

1 edition published in 2012 in English and held by 1 WorldCat member library worldwide

Once the purpose, basic architecture, and potential consumer base of a mobile app have been established, it's time to get busy building it. But app development is typically a complex undertaking and subject to a wide range of variables. This program helps viewers sift through the process of successful app construction with the aid of expert interviews and eye-catching video and graphics. Topics include choosing a platform (mainly Apple vs. Android); designing the user interface with an eye toward simplicity and functionality; using wireframes to "storyboard" the app's navigation tree; balancing a tab bar approach with screen size concerns; integrating social media; developing visual, audio, and narrative content; designing data structures; using server-side technology; testing algorithm design; load testing and beta testing; conforming the app to platform specifications; promoting it through search engine optimization, social media, and viral marketing; and maintaining the app with ongoing product analysis
Colleen Clifford : a biography by Darren Gray( Book )

1 edition published in 2014 in English and held by 1 WorldCat member library worldwide

Colleen Clifford, the Grande Dame of Australian theatre, began her stage career in New Zealand during the 1920s but found fame in England on the West End stage, on BBC Radio and on the first television transmissions. During the Second World War she entertained the troops before moving to Washington where her husband was air attaché to the British Embassy. After his death she moved to Australia and became a theatrical institution as an actress, teacher and director. She founded the Theatre Guild of Perth, delighted audiences with her legendary one woman show, and graced the stage in countless box office hits. Her screen credits included the movie Careful, He Might Hear You and on television she appeared in series such as The Young Doctors, Prisoner and A Country Practice. She worked into her nineties and was a Royal command performer
Differential effect of mass deworming and targeted deworming for soil-transmitted helminth control in children: a systematic review and meta-analysis( )

1 edition published in 2017 in English and held by 1 WorldCat member library worldwide

Background: Soil-transmitted helminth infections are a major global health issue, causing substantial morbidity in the world's poorest populations. Regular delivery of anthelmintic drugs is the mainstay for global soil-transmitted helminth control. Deworming campaigns are often targeted to school-aged children, who are at high risk of soil-transmitted-helminth-associated morbidity. However, findings from modelling studies suggest that deworming campaigns should be expanded community-wide for effective control of soil-transmitted helminth transmission. We aimed to do a systematic review and meta-analysis to compare the effect of mass (community-wide) and targeted (children only) anthelmintic delivery strategies on soil-transmitted helminth prevalence in school-aged children. Methods: In this systematic review and meta-analysis, we searched MEDLINE, Embase, and Web of Science for articles published on or before Nov 5, 2015, reporting soil-transmitted helminth prevalence before and after distribution of albendazole or mebendazole, either targeted to children or delivered to the whole community. We excluded studies in which drug delivery was restricted to infected individuals or to a subset of the community or school, or if follow-up time was less than 3 months or greater than 18 months after drug delivery. We extracted data on study year, country, drug administration strategy, drug dose, number of deworming rounds, treatment coverage, diagnostic method, follow-up interval, and soil-transmitted helminth prevalence before and after treatment. We used inverse variance weighted generalised linear models, with prevalence reduction as the outcome variable, to examine the effect of mass versus targeted drug administration, as well as baseline prevalence, number of drug doses, and follow-up time. This study is registered with PROSPERO, number CRD42016026929. Findings: Of 10 538 studies identified, 56 studies were eligible for the systematic review and 38 of these were included in meta-analysis. Results of the regression models showed that mass deworming led to a significantly greater reduction in prevalence in children than targeted deworming, for both hookworm (odds ratio 4·6, 95% CI 1·8–11·6; p=0·0020) and Ascaris lumbricoides (16·4, 2·1–125·8; p=0·0092), with no effect seen for Trichuris trichiura . There was significant heterogeneity across studies; for targeted studies I 2 was 97% for A lumbricoides and hookworm, and 96% for T trichiura, and for mass studies, I 2 was 89% for A lumbricoides, 49% for hookworm, and 66% for T trichiura . Interpretation: The results of this meta-analysis suggest that expanding deworming programmes community-wide is likely to reduce the prevalence of soil-transmitted helminths in the high-risk group of school-aged children, which could lead to improved morbidity outcomes. These findings are in support of recent calls for re-evaluation of global soil-transmitted helminth control guidelines. Funding: None
The techniques & etiquette TV production by Doug Moody( Book )

1 edition published in 2012 in English and held by 1 WorldCat member library worldwide

Schistosomiasis elimination: lessons from the past guide the future by Darren Gray( )

1 edition published in 2010 in Undetermined and held by 1 WorldCat member library worldwide

Health risk assessment for exposure to nitrate in drinking water from village wells in Semarang, Indonesia( )

1 edition published in 2016 in English and held by 1 WorldCat member library worldwide

Abstract: The levels of nitrate in 52 drinking water wells in rural Central Java, Indonesia were evaluated in April 2014, and the results were used for a health risk assessment for the local populations by using probabilistic techniques. The concentrations of nitrate in drinking water had a range of 0.01–84mg/L, a mean of 20mg/L and a medium of 14mg/L. Only two of the 52 samples exceeded the WHO guideline values of 50mg/L for infant methaemoglobinaemia. The hazard quotient values as evaluated against the WHO guideline value at the 50 and 95 percentile points were HQ50 at 0.42 and HQ95 at 1.2, respectively. These indicated a low risk of infant methaemoglobinaemia for the whole population, but some risk for the sensitive portion of the population. The HQ50 and HQ95 values based on WHO acceptable daily intake dose for adult male and female were 0.35 and 1.0, respectively, indicating a generally a low level of risk. A risk characterisation linking birth defects to nitrate levels in water consumed during the first three months of pregnancy resulted in a HQ50/50 values of 1.5 and a HQ95/5 value of 65. These HQ values indicated an elevated risk for birth defects, in particular for the more sensitive population. A sanitation improvement program in the study area had a positive effect in reducing nitrate levels in wells and the corresponding risk for public health. For example, the birth defect HQ50/50 values for a subset of wells surveyed in both 2014 and 2015 was reduced from 1.1 to 0.71. Abstract : Probabilistic risk assessment was used to predict health effects of nitrate in Indonesia groundwaters and demonstrates the potential of improved sanitation to reduce the incidence of associated health effects
The generalized Coates-Sinnott Conjecture for some families of cubic extensions of number fields by Darren Gray( )

1 edition published in 2009 in Undetermined and held by 1 WorldCat member library worldwide

Master of Science (MS)
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Audience level: 0.21 (from 0.10 for Creating m ... to 0.94 for The genera ...)

Delicate elephant : [a collection of poems]
Delicate elephant : [a collection of poems]
English (22)