WorldCat Identities

Great Britain Parliamentary and Health Service Ombudsman

Overview
Works: 162 works in 222 publications in 1 language and 488 library holdings
Genres: Case studies  Periodicals  History 
Classifications: HD7105.35.G7, 325.42
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Most widely held works about Great Britain
 
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Most widely held works by Great Britain
'Fast and fair?' : a report by the Parliamentary Ombudsman on the UK Border Agency : fourth report, session 2009-2010 by Great Britain( Book )

4 editions published in 2010 in English and held by 15 WorldCat member libraries worldwide

The UK Border Agency and their predecessors have consistently generated a large number of complaints to the Ombudsman, not just in terms of the number of complaints received, but also the number of complaints accepted for investigation and the high proportion which are upheld. The complaints are mostly from people in this country who are facing long delays awaiting a decision on their application to the Agency. Applicants ought to be told what to expect and be safe and properly supported while awaiting a decision and that decision ought to be 'fast and fair'. Delays by the Agency in deciding such applications mean that people who should be given permission to stay are often left unable to support themselves and uncertain as to their future; and those who should be removed remain here, with their chances of eventually being allowed to stay increasing because of the Agency's delay. The Agency's biggest problem is the huge backlog of old asylum applications which has built up over a number of years, leaving hundreds of thousands of applicants waiting for years for a final decision. This report contains summaries of 11 cases which are illustrative of the complaints referred to the Parliamentary Ombudsman about the UK Border Agency. They involve applications for asylum; as well as the Agency's core immigration and nationality work, and applications for residence cards, which confirm rights under European law
Trusting in the pensions promise : government bodies and the security of final salary occupational pensions by Great Britain( Book )

1 edition published in 2006 in English and held by 14 WorldCat member libraries worldwide

'A debt of honour' : the ex gratia scheme for British groups interned by the Japanese during the Second World War : 4th report, Session 2005-2006 by Great Britain( Book )

3 editions published in 2005 in English and held by 12 WorldCat member libraries worldwide

Annual report by Great Britain( )

in English and held by 10 WorldCat member libraries worldwide

Equitable Life : a decade of regulatory failure by Great Britain( Book )

5 editions published in 2008 in English and held by 9 WorldCat member libraries worldwide

In this report, "Equitable Life: ten year's of regulatory failure", the Ombudsman makes ten determinations of maladministration on the part of the former Department of Trade and Industry, the Government Actuary's Department, and the Financial Services Authority, in relation to their regulation of Equitable in the period before 1 December 2001. In addition to upholding several specific complaints, the Ombudsman has upheld a general complaint, about the period before Equitable closed to new business on 8 December 2000, that the public bodies responsible for the prudential regulation of insurance companies and the Government Actuary's Department failed for considerably longer than a decade properly to exercise their regulatory functions in respect of Equitable Life. This was not a system failure but a failure properly to implement the system of regulation that Parliament had enacted. Finding that injustice resulted from maladministration, the Ombudsman recommends that a compensation scheme should be established to assess the individual cases of Equitable's current and former policyholders, with a view to paying compensation to remedy any financial losses which would not have been suffered had those people invested elsewhere than with Equitable
The Parliamentary Ombudsman : withstanding the test of time : 4th report, Session 2006-2007 by Great Britain( Book )

2 editions published in 2007 in English and held by 9 WorldCat member libraries worldwide

This publication contains an article by Dr Richard Kirkham, Lecturer in the School of Law at Sheffield University, on the history of the post of Parliamentary Ombudsman to mark the 40th anniversary of its establishment, together with a foreword written by the current postholder, Ann Abraham. The paper discusses the origins of the Office and its creation through the Parliamentary Commissioner Act 1967, as well as its existing and future role, the changing landscape of the administrative justice system and possible amendments to Office's powers. The paper concludes that "a few required amendments aside, the Parliamentary Commissioner Act remains a good piece of legislation and the constitution is much stronger for the Parliamentary Ombudsman. As well as improving the power of the citizen to gain redress, as was originally intended, Parliament itself has gained a valuable tool in the ongoing process of calling the government to account."
Put together in haste : 'Cod Wars' trawlermen's compensation scheme : 2nd report, Session 2006-2007 by Great Britain( Book )

3 editions published in 2007 in English and held by 8 WorldCat member libraries worldwide

This report by the Ombudsman contains results of the investigation conducted following a number of complaints that were received about the administration of the ex gratia compensation scheme for Icelandic water trawlermen which was operated by the Department of Trade and Industry between October 2000 and October 2002. The loss of the Icelandic water fishing industry in the aftermath of the resolution of the C̀od Wars' of the 1970s had a profound effect on whole communities. The scheme to provide compensation for the livelihoods that were lost as a result was a welcomed initiative by the Government to remedy the effects of the collapse of the industry. The operation of the scheme though led to many complaints as a result of perceived administrative shortcomings in the way that the scheme had been devised and announced and as to the way that application for compensation was handled. This report sets out a number of findings and recommendations, with the Government's response to them. The Ombudsman's findings, include: that the scheme had been devised overly quickly, which led to a lack of clarity about eligibility for compensation; that the announcement of the scheme had been unclear and imprecise; that when problems arose, no review took place on the impact of new eligibility criteria for applicants whose cases had already been decided; that applicants had not been given sufficient information when new eligibility rules were enforced. The Ombudsman has set out a number of recommendations, which include: that ex gratia compensation schemes should be devised with due regard to the need to give proper examination to all relevant issues; any changes to such schemes, should be properly publicised and explained; and where any complaints occur regarding such schemes, it would be good administrative practice to initiate a review. Furthermore, that scheme rules should be clearly articulated
Environmentally unfriendly : a report of a joint investigation by the Parliamentary Ombudsman and the Local Government Ombudsman : third report session 2009-2010 by Great Britain( Book )

1 edition published in 2010 in English and held by 7 WorldCat member libraries worldwide

Access to official information by Great Britain( Book )

2 editions published in 2005 in English and held by 7 WorldCat member libraries worldwide

Six lives : the provision of public services to people with learning disabilities : second report, session 2008-2009 : presented to Parliament pursuant to section 14(4) of the Health Service Commissioners Act 1993( Book )

1 edition published in 2009 in English and held by 7 WorldCat member libraries worldwide

The Health Service Ombudsman and the Local Government Ombudsman investigated complaints made by Mencap on behalf of the families of Mark Cannon, Warren Cox, Edward Hughes, Emma Kemp, Martin Ryan and Tom Wakefield, who died whilst in NHS or local authority care between 2003 and 2005. The report reveals significant and distressing failures in service across health and social care. One person died as a consequence of public service failure. It is likely the death of another individual could have been avoided, had the care and treatment provided not fallen so far below the relevant standards. People with learning disabilities experienced prolonged suffering and poor care, and some of these failures were for disability related reasons. Some public bodies failed to live up to human rights principles, especially those of dignity and equality. Many organisations responded inadequately to the complaints made against them which left family members feeling drained and demoralised. The Ombudsmen recommend that NHS bodies and councils urgently confront whether they have the correct systems and culture in place to protect individuals with learning disabilities from discrimination, in line with existing laws and guidance. The Care Quality Commission, Monitor and the Equality and Human Rights Commission, should satisfy themselves that the approach taken in their regulatory frameworks and performance monitoring regimes provide effective assurance that health and social care organisations are meeting their statutory and regulatory requirements in this area. The Department of Health should promote and support implementation of the recommendations and publish a progress report within 18 months
Listening and learning the Ombudsman's review of complaint handling by the NHS in England 2009-10 by Great Britain( Book )

1 edition published in 2010 in English and held by 7 WorldCat member libraries worldwide

A statistical breakdown of complaints about primary care trusts and relevant care trusts 2010-11 : eleventh report of the Health Service Commissioner for England session 2010-12 by Great Britain( Book )

2 editions published between 2010 and 2011 in English and held by 7 WorldCat member libraries worldwide

Code of practice for the housing and care of animals bred, supplied or used for scientific purposes( Book )

1 edition published in 2014 in English and held by 7 WorldCat member libraries worldwide

Care and compassion : report of the Health Service Ombudsman on ten investigations into NHS care of older people by Great Britain( Book )

1 edition published in 2011 in English and held by 7 WorldCat member libraries worldwide

Listening and learning : the Ombudsman's review of complaint handling by the NHS in England 2010-11 : tenth report of the Health Service Commissioner for England session 2010-12 by Great Britain( Book )

3 editions published between 2010 and 2011 in English and held by 7 WorldCat member libraries worldwide

This report is the first in an annual series and covers the first full year of the new complaint handling system for the NHS. The Ombudsman warns that the NHS is missing a rich source of free and readily available information about patients by failing to listen and learn from complaints. The report's scope includes previously unpublished data about the number and type of complaints received by the Ombudsman in 2009-10 for every trust and strategic health authority region in England. It shows how many complaints were received and the outcomes of the complaints investigated. It reveals that 15,579 health complaints were closed by the Ombudsman in 2009-10 and that the two most common reasons for complainants to be dissatisfied with the NHS were failings in clinical care and treatment and the attitude of staff - a poor explanation or an incomplete response were the most common reasons given for dissatisfaction with NHS complaint handling. It presents a perspective not seen before: a national picture of what happens when mistakes occur and the NHS fails to put things right and highlights how often the Ombudsman needs to get involved just to ensure the NHS apologises when a mistake has been made. As the report shows, poor complaint handling can make a difficult situation worse for patients and their families. Poorly handled complaints can also escalate, creating unnecessary demands on NHS resources whilst resolving complaints effectively need not be costly. The report also features patients' stories taken from the Ombudsman's case files
The introduction of the ban on swill feeding : 1st report by Great Britain( Book )

1 edition published in 2007 in English and held by 6 WorldCat member libraries worldwide

This report contains the results of the Ombudsman's investigation into the complaint made by Associated Swill Users (ASU) against the Department for Environment, Food and Rural Affairs (Defra) in relation to the introduction of the ban on swill feeding, following the outbreak of Foot and Mouth Disease (FMD) in 2001. ASU contended that the consultation had been fundamentally flawed and the results had been misrepresented; there had been an inadequate rationale behind the decision to introduce the ban; Defra had been unclear about the scope of the ban and its application; swill farmers had been given very limited time for compliance; and that Defra's refusal to award compensation to former swill feeders had been based on a failure to recognise the true impact of the ban on swill farmers. ASU subsequently extended their complaint to include the contention that failures in the inspection regime at a swill farm in Heddon-on-the-Wall had effectively allowed illegal feeding activities to go unchecked and thereby led to the outbreak of FMD. The report concludes that the decision on compensation for swill users made by Ministers when considering the introduction of a ban in May 2001 was not taken in the full light of the facts, and was maladministrative. It also finds that the failure of the Defra inspector to follow proper procedures, and to make and submit appropriate records in relation to animal welfare matters, was also sufficiently serious as to constitute maladministration. But the maladministration cannot be said to have resulted in an unremedied injustice to ASU members, as ministers have revisited their decision on compensation in full light of the facts
Report by the Parliamentary and Health Service Ombudsman on complaints about disability issues : eighth report of the Parliamentary Commissioner for Administration session 2010-12 : ninth report of the Health Service Commissioner for England session 2010-12 by Great Britain( Book )

1 edition published in 2011 in English and held by 6 WorldCat member libraries worldwide

This report contains summaries of five recently completed Ombudsman investigations: three are complaints about the NHS and two are about government agencies. They all involved poor service to people with disabilities. The case summaries demonstrate the difficulties faced by disabled people in accessing public services; the lack of awareness in some public bodies of their statutory obligations, leading to poor services and unfair treatment; and the role that the Ombudsman can play both in righting individual wrongs and driving improvements in public services
A report by the Health Service Ombudsman and the Local Government Ombudsman about the provision of section 117 aftercare by Great Britain( Book )

2 editions published in 2012 in English and held by 6 WorldCat member libraries worldwide

Investigation into the Home Office's regulation of animal experimentation :b1st report, Session 2006-07 by Great Britain( Book )

1 edition published in 2006 in English and held by 6 WorldCat member libraries worldwide

This report relates to the Ombudsman's investigation into a complaint against the Home Office that it failed to properly regulate the research undertaken by a company under the Animal (Scientific Procedures) Act 1986 and that a Government Minister had given a misleading answer to Parliament about it. Findings relating to the case have been produced as a publicly available report due to the level of public interest. The report explains that the Ombudsman is not empowered to comment on the actions of companies nor the Animal Procedures Committee, nor whether a Government minister has misled Parliament; rather the report relates to the alleged maladministration by the Home Office and whether it provided the Minister with inaccurate information. The Ombudsman's investigation focuses on issues of drug toxicity and the assessment of severity, bias in the consideration of licence applications and inadequate oversight of compliance, as well as the Ministerial statements to Parliament. The report concludes that there are no grounds for further investigation of this matter
 
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Six lives : the provision of public services to people with learning disabilities : second report, session 2008-2009 : presented to Parliament pursuant to section 14(4) of the Health Service Commissioners Act 1993
Covers
The introduction of the ban on swill feeding : 1st report
Alternative Names

controlled identityGreat Britain. Health Service Ombudsman

controlled identityGreat Britain. Parliamentary Commissioner for Administration

Great Britain. Ombudsman, Parliamentary and Health Service

P.H.S.O.

Parliamentary and Health Service Ombudsman

Parliamentary and Health Service Ombudsman (Great Britain)

PHSO

Languages
English (76)