WorldCat Identities

Baden-Powell, Edwina

Works: 86 works in 147 publications in 1 language and 2,621 library holdings
Genres: Internet videos  Educational films  Nonfiction films  Documentary films  Children's films  Juvenile works  Instructional films  Study guides  Case studies  Short films 
Roles: Producer, Narrator, Author, Editor
Classifications: HF5415.5, E
Publication Timeline
Most widely held works by Edwina Baden-Powell
Person-to-person customer service by Michael Boland( Visual )

2 editions published in 2012 in English and held by 293 WorldCat member libraries worldwide

"With so many choices available to customers these days, it is vital that your customer's needs are met every time. You must go beyond, you need to have the customer service skills, guarantee an enjoyable, positive experience that leaves the customer satisfied and prepared to do business with your organisation again. From first impressions to the completion of the exchange the customer needs to feel engaged, welcome and confident that they are receiving the level of sercvice they requie. Using dramatised scenarios an a range of footage, this program demonstrated techniques for delivering outstanding customer service." - Container
Telephone customer service by Michael Boland( Visual )

1 edition published in 2012 in English and held by 290 WorldCat member libraries worldwide

We've all experienced it--the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places-imagine you're being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without the benefit of face-to-face interaction? This video provides answers to those questions, guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology
Online customer service by Kurt Breitenmoser( Visual )

1 edition published in 2012 in English and held by 289 WorldCat member libraries worldwide

Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their business elsewhere with one swift click or keystroke, competition for online customers is fierce; anyone tasked with keeping them happy is on the front line of a company's battle to succeed. Using eye-catching animation, down-to-earth explanations, and illustrative chat excerpts, this video presents the best ways to assist customers who sign in rather than stroll in. Topics include the basic parameters, functions, and fine points of live chat, which enables a trainee become the "voice" of his or her company; the ways in which social media platforms like Facebook and Twitter can play a role in effective customer service; the importance of e-mail etiquette; and the methods by which a service representative should deal with online behavior that becomes upsetting or offensive
Designers at work by Kurt Breitenmoser( Visual )

2 editions published in 2013 in English and held by 260 WorldCat member libraries worldwide

This program explains how product designers work, reviewing the development stage, its application, and the factors that influence final design, such as aesthetics, environmental sustainability, legalities, materials, and more. Students also learn the importance of the relationship between the designer, the client, and end users. The video uses case studies of designers at work in a variety of industries, and lets viewers know about the range of design jobs available
Understanding postnatal depression by Cameron Moloney( Visual )

1 edition published in 2012 in English and held by 242 WorldCat member libraries worldwide

New parents may go through a variety of mood changes after the birth of a child without necessarily experiencing postpartum depression. This program helps to identify postpartum depression, detailing its symptoms and explaining how it differs from other difficult emotions. Featuring an in-depth case study and commentary from mothers who have had the condition, a psychiatrist, and other experts, the video explores contributing factors and available treatments while dispelling myths and misconceptions
Teaching ESL students in the mainstream classroom( Visual )

2 editions published in 2010 in English and held by 219 WorldCat member libraries worldwide

"It is vital for teachers to consider the language used in their subject area from an ESL learner's point of view. This informative program helps teachers accommodate ESL learners with real-life classroom examples and practical strategies. We explore how teachers can consider the language demands of their lessons and use non-verbal cues to enhance language comprehension. We then explain how language modeling builds learner confidence and how to differentiate between language and content when correcting. Finally we demonstrate the "Think- Pair-Share" strategy for concept checking and discuss the importance of integrating cognitive taxonomies and learning styles to build thinking skills"--Container
Plagiarism : what do you value? by Michael Henry( Visual )

8 editions published between 2005 and 2009 in English and held by 153 WorldCat member libraries worldwide

"Defines plagiarism in all its modern and common forms. Students and teachers talk frankly about their experiences and the reasons why some people copy. Teaches the relevant research, quoting and referencing skills that will enable a student to steer clear of plagiarism, whether intentional or unintentional"--Publisher Web site
Design : applying the elements( Visual )

6 editions published between 2004 and 2006 in English and held by 92 WorldCat member libraries worldwide

This hands-on video presents the basic elements of design and their importance in a wide variety of fields and professions from architecture, landscaping, fashion, furniture design, the culinary arts, information technology, and other disciplines. Studying balance, contrast, cropping, hierarchy, scale, proportion, pattern, and figure-ground relationships, the program demonstrates methods in which color, texture, form, line, shape, point, tone, and letterform are put to practical use. Interviews feature design experts who share their real-world experiences and strategies
Girls and bullying : identify, understand, prevent by Simon Garner( Visual )

1 edition published in 2012 in English and held by 91 WorldCat member libraries worldwide

Bullying by girls and against girls is as commonplace as it is among boys, but often takes different forms. Female bullying is usually psychological and emotional, with effects that can include long-lasting depression, self-harm, and even suicide. This program examines female bullying, with a look also at the nature of bullying in general and why these tormentors behave as they do. Featuring dramatized scenarios and input from adolescent psychologist Michael Carr-Gregg, the video also provides some protective strategies for young people in this situation
Food preservation techniques by Simon Garner( Visual )

1 edition published in 2013 in English and held by 77 WorldCat member libraries worldwide

While preservatives may have a bad nutritional rap, the truth is that these substances allow seasonal food to be consumed throughout the year, and in areas where it would otherwise be unavailable. Methods of food preservation such as salting, drying, and smoking have been practiced for millennia, while others have been made possible on a commercial scale by technological advances such as freezing and pasteurizing. This program takes a look at the how and why of food preservation, covering a variety of techniques and explaining the differences between natural and artificial preservatives
Elements and principles of design by Tony Couch( Visual )

1 edition published in 2006 in English and held by 73 WorldCat member libraries worldwide

Engage and focus your students with a quick look at the elements and principles of design. Offers brisk and lively introductions to essential concepts, these concise segments are specially designed to fit into tight high school teaching schedules
Catering skills : setting the scene( Visual )

3 editions published in 2005 in English and held by 60 WorldCat member libraries worldwide

Immerses students in the world of commercial meal preparation, covering planning the menu, presentation skills, table settings, styles of service, and serving the meal
Catering skills : behind the scenes( Visual )

3 editions published between 2003 and 2005 in English and held by 42 WorldCat member libraries worldwide

Explores an array of culinary skills which enables viewers to create dishes for a fully catered meal, focusing on plate composition and knife organization, handling, cleaning, and sharpening
How the mighty fall : corporate collapses( Visual )

6 editions published in 2004 in English and held by 39 WorldCat member libraries worldwide

Focuses on three case studies of corporate collapses in Australia around the turn of the 21st century, namely; HIH, One. Tel and Waterwheel Holdings. The roles of key individuals in the collapses are discussed and poor management decisions highlighted. Also looks at other relevant factors such as the economic climate, state of the market and government regulation
Creating mobile apps : research and planning( Visual )

1 edition published in 2012 in English and held by 36 WorldCat member libraries worldwide

The process of bringing a successful app to market begins long before the actual software is developed. As with any endeavor that fuses commerce and creativity, the app usually starts with a spark of inspiration and gets fleshed out through market research and intensive planning. This program takes viewers through those initial phases with hip, high-energy visuals and commentary from experts who create apps for a living. Topics include identifying the target audience or consumer base; studying apps aimed at a similar market; creating a project plan; designing with a focus on ease of use and the customer's ability to share with other users; strategizing to compete against more corporate, big-budget apps; considering various development tools to utilize; thinking ahead regarding platform options; looking at monetization models; distinguishing between apps that deliver a lot of content and those that use little or none; using content management systems; and projecting costs and profitability
Data Mining : Big Data's Increasing Challenge and Payoff by Kurt Breitenmoser( Visual )

3 editions published in 2012 in English and held by 35 WorldCat member libraries worldwide

"Just as raw materials buried in the Earth yield the occasional gem, raw data can also be mined for value. And as the amount of information available for analysis grows with every bar-code scan and Facebook post, the world of Big Data represents a seemingly endless wellspring of opportunity. But what does data mining involve, exactly? How are the findings used, and why? This program explores the methods, processes, and key functions of data analysis with help from eye-catching graphics and interviews with industry experts. Outlining the applications of data mining in biomedical research, health care, and other scientific arenas, the video also highlights its uses in business, from marketing to risk analysis to retail sales statistics. Privacy and other ethical issues round out the list of topics discussed in this timely, in-depth film"--Container
Earthquake tsunami : wave of destruction( Visual )

4 editions published in 2005 in English and held by 35 WorldCat member libraries worldwide

Explores natural forces inside our planet, how and why earthquakes occur, the 2004 tsunami in the Indian Ocean and the international response that followed. Suggested audience: intermediate, junior secondary
In detention : locking up asylum seekers( Visual )

4 editions published between 2004 and 2009 in English and held by 31 WorldCat member libraries worldwide

This program looks at the recent turmoil for Australian asylum seekers. It includes first-hand interviews with a range of government representatives, refugee advocates and others closely affiliated with International Affairs. Also looks at life in detention centres and different views on the actions of the Australian Government
Globalisation and free trade : at what price?( Visual )

5 editions published in 2004 in English and held by 30 WorldCat member libraries worldwide

This program examines the organisation of international trade between nations, and how globalisation and free trade has transformed the operation of economies around the world
Confronting epidemics : three case studies ; SARS, AIDS, influenza by Simon Garner( Visual )

6 editions published in 2004 in English and held by 27 WorldCat member libraries worldwide

Examines modern day epidemics using three case studies - HIV-AIDS, SARS and influenza
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Audience Level
Audience Level
  Kids General Special  
Audience level: 0.22 (from 0.10 for Creating m ... to 0.64 for How the mi ...)

Alternative Names
Powell, Edwina Baden-

English (61)