WorldCat Identities

De Robbio, Michael

Works: 159 works in 383 publications in 1 language and 4,434 library holdings
Genres: Educational films  Internet videos  Nonfiction films  Short films  Documentary films  Interviews  Instructional films  Children's films  Juvenile works  Science films 
Roles: Producer, Author, Director, Author of screenplay
Publication Timeline
Most widely held works by Michael De Robbio
Person-to-person customer service by Michael Boland( Visual )

5 editions published in 2012 in English and held by 321 WorldCat member libraries worldwide

"With so many choices available to customers these days, it is vital that your customer's needs are met every time. You must go beyond, you need to have the customer service skills, guarantee an enjoyable, positive experience that leaves the customer satisfied and prepared to do business with your organisation again. From first impressions to the completion of the exchange the customer needs to feel engaged, welcome and confident that they are receiving the level of service they require. Using dramatised scenarios and a range of footage, this program demonstrates techniques for delivering outstanding customer service"--Container
Telephone customer service by Michael Boland( Visual )

4 editions published in 2012 in English and held by 317 WorldCat member libraries worldwide

We've all experienced it--the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places-imagine you're being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without the benefit of face-to-face interaction? This video provides answers to those questions, guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology
Online customer service by Kurt Breitenmoser( Visual )

4 editions published in 2012 in English and held by 316 WorldCat member libraries worldwide

Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their business elsewhere with one swift click or keystroke, competition for online customers is fierce; anyone tasked with keeping them happy is on the front line of a company's battle to succeed. Using eye-catching animation, down-to-earth explanations, and illustrative chat excerpts, this video presents the best ways to assist customers who sign in rather than stroll in. Topics include the basic parameters, functions, and fine points of live chat, which enables a trainee become the "voice" of his or her company; the ways in which social media platforms like Facebook and Twitter can play a role in effective customer service; the importance of e-mail etiquette; and the methods by which a service representative should deal with online behavior that becomes upsetting or offensive. Viewable/printable educational materials are available online
Answering interview questions( Visual )

10 editions published between 2010 and 2015 in English and held by 310 WorldCat member libraries worldwide

"Answering interview questions well goes a long way to winning any job. But interviews are by their very nature challenging, and for many people confronting. However there are a number of ways you can effectively prepare for the interview and decrease your anxiety. In this encouraging program, we look at a number of ways you can improve your performance when answering interview questions. We explain how to prepare yourself before the interview, how to anticipate common questions, and how to deal with the more difficult and challenging ones. Speaking with a recruitment specialist, we also investigate the difference between one-on-one and the group interview processes."--VEA website
Dietary supplements : health or hype? by Classroom Video Ltd( Visual )

3 editions published in 2011 in English and held by 244 WorldCat member libraries worldwide

"Take a walk down the aisle of any supermarket or chemist these days and you are bound to be confronted by shelves full of nutrient supplements, ranging from vitamin A to zinc. But are they worth the price you pay for them? This information-packed program takes a balanced look at the essential nutrients needed by the body, the type of person who is most likely to take dietary supplements, and what differences - both good and bad - they can make to our everyday life. This program is a fresh look at a modern multi-billion dollar industry, including the rules of product labeling, and the cunning marketing that leverages off well-known sporting celebrities."--Container insert
Girls and bullying : identify, understand, prevent by Simon Garner( Visual )

4 editions published in 2012 in English and held by 129 WorldCat member libraries worldwide

"Bullying is the most frequently occurring form of violence in schools. Bullying by, and against, girls is as commonplace as it is among boys, but often takes different forms. Girls are usually less physical than boys - their bullying is far more commonly psychological and emotional. However, the effects can be seriously damaging - in the worst case scenarios leading to long-lasting depression, self-harm and even suicide. This program examines the nature of bullying, bullying directed at girls, its impact, why bullies behave the way they do and protective strategies for girls and bullying. It features renown adolescent psychologist, Dr Michael Carr-Gregg, as well as dramatised scenarios and vox pops. This program makes a valuable resource to deliver some important messages about this serious issue"--Container
In the kitchen : utensils, tools and equipment( Visual )

5 editions published between 2009 and 2013 in English and held by 107 WorldCat member libraries worldwide

Cooking utensils and appliances come in all shapes and sizes, but the rules and basic tools of the kitchen are the same for everybody. This program offers guidance in meal preparation and is essential viewing for anyone training to work in a commercial kitchen. A professional chef takes viewers inside the heart of a restaurant, creating small masterpieces for the dining pleasure of customers and presenting a lively and comprehensive look at all sorts of equipment. Topics include general kitchen safety and a range of specific safety concerns; measuring and weighing; cutting, peeling, grating, and crushing; mixing, whisking, and processing; ergonomics; and new technology
Design for sustainability by Stephen Moore( Visual )

6 editions published between 2008 and 2009 in English and Undetermined and held by 98 WorldCat member libraries worldwide

Defines sustainable design as the art of designing physical objects to comply with the principles of economic, social, and ecological sustainability. Includes actions such as reducing use of non-renewable resources, minimizing environmental impact, and connecting people with the natural environment. Looks at the role of waste and waste reduction in sustainable design. Features examples of sustainable design in architecture, fashion design, and graphic design and printing. Looks at the eco-lodges designed by Australian architect Daryl Pelchen. Examines the role of recycled paper and vegetable oil- and soy-based inks in printing. Discusses ways that Material By-Product, a Melbourne fashion label, works to minimize wasted materials
Food preservation techniques by Simon Garner( Visual )

5 editions published between 2012 and 2013 in English and held by 87 WorldCat member libraries worldwide

While preservatives may have a bad nutritional rap, the truth is that these substances allow seasonal food to be consumed throughout the year, and in areas where it would otherwise be unavailable. Methods of food preservation such as salting, drying, and smoking have been practiced for millennia, while others have been made possible on a commercial scale by technological advances such as freezing and pasteurizing. This program takes a look at the how and why of food preservation, covering a variety of techniques and explaining the differences between natural and artificial preservatives
Teenage drinking : facts and fiction( Visual )

5 editions published between 2009 and 2010 in English and held by 87 WorldCat member libraries worldwide

"Alcohol is one of the most popular and most widely used recreational drugs in American culture. But how does binge drinking really affect individuals physically, socially and psychologically? What are the short and long term effects? What are the direct and indirect consequences? Exploring the issue through the eyes of our youth, this program takes an in depth look at this major health issue and investigates the concept of binge drinking and what can happen when it gets out of hand. We discuss the effects of alcohol, reasons for binge drinking, addiction, consequences, associated risks with binge drinking and responsible behavior"--Container
Cyber safe : identifying and combating cyber bullies( Visual )

2 editions published in 2007 in English and held by 86 WorldCat member libraries worldwide

Looks at what cyber bullying is; cyber stalking and the law; and what students can do to protect themselves from this ever increasing threat. Education for parents and school communities is also examined, with strategies on how to deal with cyber bullying and positive school wide solutions
STIs : facts and fiction( Visual )

8 editions published between 2009 and 2010 in English and held by 79 WorldCat member libraries worldwide

Becoming sexually active is a choice many teenagers make - one that should be made with solid understanding of the threats to their health and that of their partners. In this program we take a detailed look at sexually transmitted infections, commonly known as STI's. We specifically focus on the facts and myths, decisions and getting help, symptoms and consequences, and treatment and protection. Also discussed are the differences between STD's and STI's, and how you should deal with a STI should you contract one. Being aware and remaining vigilant to the threat of STI's can reduce the likelihood of suffering long term damage or passing the infection onto someone else
Protecting the vulnerable : identifying and responding to elder abuse by Kurt Breitenmoser( Visual )

6 editions published in 2007 in English and held by 75 WorldCat member libraries worldwide

This program provides an overview of elder abuse, including physical, sexual, financial and psychological abuse and neglect. It also looks at strategies to protect vulnerable elderly people and appropriate responses by governments, peak bodies and the aged care industry
Drugs : facts and fiction( Visual )

3 editions published between 2009 and 2010 in English and held by 73 WorldCat member libraries worldwide

"Drug use and abuse is something that is likely to affect most people at some point in their lives. But really just how harmful or harmless is drug use? Featuring case studies of two young adults who have been negatively affected by drugs, this program seeks to explore what drugs are, legal and illegal drugs, the effect of drugs on a person's health and wellbeing, what to do in a crisis and prevention and treatment strategies for those affected by drug use and abuse. Features commentary from Chris Morley, a drug and alcohol worker from the Youth Substance Abuse Service."--Case-slip
Developing a nursing portfolio( Visual )

3 editions published in 2010 in English and held by 72 WorldCat member libraries worldwide

"Nurses are one of a few professions many people trust with their lives. However like any other occupation, nursing professionals still need to maintain their skills in their current area of practice and Professional Practice Portfolios (PPP) offers just that. In this highly informative program we discuss what professional portfolios are, including an overview of its structure and look into detail at the two main components vital to a portfolio. Strategies for maintaining a portfolio and advice from some experienced nursing professionals are also provided. This program highlights the importance a portfolio plays in a nursing career and the benefits it adds to the wider community"--Container
Corporate culture by Michael De Robbio( Visual )

5 editions published in 2007 in English and held by 59 WorldCat member libraries worldwide

Corporate culture is an important topic in the modern business arena in Australia. Led by three prominent businesses in Australia, Bendigo Bank, Oakley and Salesforce, this program discusses how cultures can differ, and also demonstrates how each different style remains fundamentally important to each business. The program provides an understanding of this concept in the management of large organisations in Australia
Designing On-Screen( Visual )

4 editions published between 2009 and 2010 in English and held by 54 WorldCat member libraries worldwide

Thanks in part to high-tech advances that enable the creation of virtually any image, design is one of the most exciting fields to enter in the 21st century. This program looks at ways in which designers collect and organize information using digital technology and how these methods are helping to evolve new forms and strategies in the design world. Specific topics include basic principles of good design, the importance of understanding the viewer or audience, the purpose of the design task, evaluation and testing of products, and other aspects of design in practice. Interviews feature a working graphic designer as well as students and staff at a graphic design school
Aged care : communicating with aged care residents ; director, Michael De Robbio, Thomas Baricevic ; producer, Michael De Robbio ; writer, Eu-Hua Chua( Visual )

1 edition published in 2007 in English and held by 54 WorldCat member libraries worldwide

A high quality program that examines the basic elements of communication and how it can be enhanced to meet the care needs of older people who are living with hearing, vision, speech and cognitive losses
Natural selection by Mitchell Syrop( Visual )

7 editions published between 2008 and 2009 in English and held by 51 WorldCat member libraries worldwide

Offers a brief explanation of natural selection, examples of how natural selection is operating all around us, how natural selection has affected human evolution and how it is still affecting our daily lives
Aged care : effective wound management( Visual )

2 editions published in 2007 in English and held by 48 WorldCat member libraries worldwide

This program gives a basic overview of the physiology of wound healing. It demonstrates the procedures of preparing to dress an acute wound, setting out the basic dressing pack, and performing the aseptic no-touch technique of wound dressing
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Audience Level
Audience Level
  Kids General Special  
Audience level: 0.25 (from 0.15 for Food prese ... to 0.57 for Aged care ...)

Alternative Names
Robbio, Michael de

English (91)