WorldCat Identities

Kloza, Brad

Works: 85 works in 116 publications in 1 language and 6,094 library holdings
Genres: Internet videos  Educational films  Nonfiction films  Short films  Documentary films  Periodicals  Educational television programs  Instructional films 
Roles: Producer, Director, Author of screenplay, Author of dialog
Publication Timeline
Most widely held works by Brad Kloza
Person-to-person customer service by Michael Boland( Visual )

1 edition published in 2012 in English and held by 285 WorldCat member libraries worldwide

One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's another crazy day in customer service-a department that can make or break a brick-and-mortar business. Whether you're working the sales floor, waiting tables, or running a cash register, you've got to emphasize the "service" in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully
Telephone customer service by Michael Boland( Visual )

1 edition published in 2012 in English and held by 283 WorldCat member libraries worldwide

We've all experienced it--the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places-imagine you're being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without the benefit of face-to-face interaction? This video provides answers to those questions, guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology
Online customer service by Kurt Breitenmoser( Visual )

1 edition published in 2012 in English and held by 282 WorldCat member libraries worldwide

Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their business elsewhere with one swift click or keystroke, competition for online customers is fierce; anyone tasked with keeping them happy is on the front line of a company's battle to succeed. Using eye-catching animation, down-to-earth explanations, and illustrative chat excerpts, this video presents the best ways to assist customers who sign in rather than stroll in. Topics include the basic parameters, functions, and fine points of live chat, which enables a trainee become the "voice" of his or her company; the ways in which social media platforms like Facebook and Twitter can play a role in effective customer service; the importance of e-mail etiquette; and the methods by which a service representative should deal with online behavior that becomes upsetting or offensive. Viewable/printable educational materials are available online
Internet research : what's credible?( Visual )

1 edition published in 2015 in English and held by 271 WorldCat member libraries worldwide

On the Internet, it's incredibly easy, and fast, to research a topic with a few simple keystrokes. But it's also incredibly easy to end up with unreliable and non-credible information that makes your research efforts fruitless. With an overwhelming abundance of options after doing an Internet search, how can you tell which results are reliable? In this video, viewers will learn strategies for narrowing down results and honing in on credible sources of information online. Experts such as college professors and media librarians offer advice, while students share their own experiences. A special section on one of today's most popular research sites - Wikipedia - investigates whether it's trustworthy or not for academic or professional use. A Coproduction of Films for the Humanities & Sciences and MotionMasters
Health care and technology( Visual )

1 edition published in 2012 in English and held by 260 WorldCat member libraries worldwide

As executive director of the Life Science Career Alliance, Colleen Hamilton believes that working in health care can "really change people's lives." And although she's well aware of the industry's challenges, Hamilton firmly believes that you don't have to be a doctor or a college-educated researcher to find success in the medical field. This program explores the high-tech side of working in the industry, showing that health care technology jobs are not only fulfilling but also lucrative and challenging. Case studies feature Randy, a certified biomedical equipment technician (or CBET) at New Jersey's Deborah Heart and Lung Center, as well as Luz, a surgical technologist, and Steve, a cath lab technician--both of whom work for Philadelphia's Hahnemann University Hospital. These employees and their coworkers describe the job searches they went through and the professional, emotional, and financial rewards that come from what they do. A part of the series STEM Careers in Two Years
Managing assets and payroll( Visual )

1 edition published in 2014 in English and held by 255 WorldCat member libraries worldwide

Assets and payroll are critical components of the accounting process and essential for any business to succeed. After watching this video, viewers will understand the managing of assets, which are resources owned by a company that help with its operations and can be converted to cash, and the managing of payroll-salaries, wages, bonuses and commissions, overtime pay, payroll taxes and costs, employer-paid benefits, and profit-sharing plans. Sections include: Tangible and Intangible Assets, Asset Accounts, Grouping Assets, Depreciation, Payroll Accounting, and The Matching Principle for Payroll Accounting. A graphic design firm and a software company serve as examples. A Films for the Humanities & Sciences/MotionMasters Coproduction
Bad weather, safe driving : life-saving tips( Visual )

1 edition published in 2013 in English and held by 254 WorldCat member libraries worldwide

The best advice for driving in heavy rain or snow is not to! But, if you have to hit the road in bad weather, there are steps to take that greatly improve your chances of staying safe. This program offers a wealth of tips for driving in rainstorms, high winds, and fog, or when snow, ice, or flooding make for hazardous road conditions. With the help of a driving instructor, a police officer, a mechanic, a meteorologist, and even water-rescue personnel, the video also advises on how to prepare a vehicle for trips in bad weather - even if your vehicle has four-wheel drive. Students learn what to do if vapor forms inside the windshield, how to handle hydroplaning, the dangers of black ice, and when to just pull over and wait it out
Managing inventory( Visual )

1 edition published in 2014 in English and held by 254 WorldCat member libraries worldwide

Inventory can include products that a company makes and sells, products that it purchases and resells, and products that it sells on consignment. Through this video, viewers will learn how companies manage their goods as illustrated by a consignment shop, a large grocery store, a hardware store, a construction company, a chemical plant, a jewelry store, a gas station, and a boutique clothing store. Sections include: Types of Inventory, Inventory Assessment and Systems, Costing Methods, Costing Methods in Action, Specific Identification Method of Inventory Costing, Conservatism and Inventory, and Inventory Adjustments and Estimates. A Films for the Humanities & Sciences/MotionMasters Coproduction
Accounting basics and definitions( Visual )

1 edition published in 2014 in English and held by 252 WorldCat member libraries worldwide

What do GAAP and OCBOA mean? What are revenues, expenses, assets, and liabilities? What are the stages of the accounting cycle? This video answers those questions and many others as it introduces viewers to the process of accounting as illustrated by a cupcake shop and a medical clinic. Sections include: Importance of Accurate Accounting, Basic Accounting Terms, Financial Reporting, Income Statements, Balance Sheets: Assets, Balance Sheets: Liabilities and Owner Equity, and Statements of Cash Flows. A Films for the Humanities & Sciences/MotionMasters Coproduction
Recognizing online propaganda, bias and advertising( Visual )

1 edition published in 2011 in English and held by 248 WorldCat member libraries worldwide

While their motives aren't always evil, people who bend the truth don't usually do so for the greater good, either. The online world is no exception-in fact, it's a paradise for purveyors of hype, pseudo-journalism, and intellectual snake oil. This video explores ways to identify bias and propaganda on the Internet and sift through the various influences, such as political or corporate interests, that may be behind some Web content. Spotlighting key aspects of propaganda and bias-driven writing, such as the use of glittering generalities, name-calling, or card-stacking, the program also presents important tips for differentiating between advertising and genuinely useful, scholarly material-a task made increasingly difficult by cleverly disguised sponsorship. Web savvy is further developed through discussions of URL suffixes (.com, .org, etc.) and what they indicate
Overcoming prejudice by VIEWTECH EDUCATIONAL MEDIA( Visual )

1 edition published in 2011 in English and held by 247 WorldCat member libraries worldwide

Prejudice isn't something we're born with-and if we learn it, we can unlearn it. The first step in that process is to study it objectively, as this video does through candid interviews, dramatizations, and expert commentary. Offering a practical definition of prejudice, the video explores its basis in ignorance and fear of outsiders, the qualities it most frequently targets (race, ethnicity, religion, sexual orientation, gender, physique, social class, and political beliefs) as well as its principal results-namely, discrimination, racism, and oppression. The program focuses in a teen-friendly way on prejudice in American society, with discussions of the "melting pot" concept; how such diversity, while unquestionably desirable, carries with it the potential for racial, ethnic, and cultural conflict; and how individuals, communities, and our nation can benefit from more dialog between cultures, religions, races, and other demographic groups
Plagiarism 2.0 : information ethics in the digital age( Visual )

1 edition published in 2011 in English and held by 245 WorldCat member libraries worldwide

For a generation raised on the ideology of "open source" and the ability to quickly cut and paste, the concept of plagiarism may seem foreign or passé. And that, of course, can lead to trouble. This video examines the behaviors that constitute plagiarism, their consequences, and the best ways to avoid them. Showing how accidental copying as well as willful plagiarism can occur, the program lays out the dangers of cheating, then illustrates the pitfalls of non-attribution and patch writing while showing how to properly attribute and paraphrase a lengthy quotation. Copyright, trademark, and intellectual property concepts are clearly discussed, in addition to potential sources of non-copyrighted material. Common citation formats (APA, MLA, Bluebook, etc.) are listed along with the suggestion that the student confer with his or her instructor about them
Applied science and technology( Visual )

1 edition published in 2012 in English and held by 238 WorldCat member libraries worldwide

Jim runs the quality control lab at David Michael & Company, a food flavoring manufacturer. Aliah is a biomedical research technician at The Wistar Institute, a cancer research center in Philadelphia. And Tony, a production mechanic at New Jersey American Water, is the third featured case study in this exploration of applied science and technology jobs. What do all three have in common? They landed their well-paid, technically challenging positions after only two years of instruction--Jim, through an associate's degree study track; Aliah, a biomedical research technician training program; and Tony, a water treatment licensing course following nine years in the Navy. Viewers also meet Kevin Lampe, assistant professor of biotechnology and program coordinator at Montgomery County Community College in Pennsylvania. Lampe extols the hands-on laboratory skills training that enabled each worker to move straight from his or her schooling into the labor force. A Cambridge Educational Production. A part of the series STEM Careers in Two Years
Barriers to communication and how to overcome them( Visual )

1 edition published in 2015 in English and held by 238 WorldCat member libraries worldwide

A closed door, an exasperated expression, a noisy workstation, a cultural misunderstanding-all of these are examples of "noise," a general term for anything that gets in the way of effective communication. The key to overcoming communication barriers is to be able to identify and understand them. This program explains the various types of noise and details specific examples of physical, organizational, emotional, nonverbal, cultural, language-related or written barriers. Through expert interviews and creative vignettes, the video offers solutions to overcoming these common communication barriers
Automatic transmission technology( Visual )

2 editions published in 2012 in English and held by 105 WorldCat member libraries worldwide

Driving a car with an automatic transmission may be relatively simple, but the machinery isn't! Technicians-in-training need a clear and thorough visual guide. This video provides an in-depth technological grounding that will enable students to troubleshoot and repair systems which make up today's automatic transmissions. Topics include transmission case construction; transmission hydraulics; electronic components, in particular the onboard computer or electronic control module (ECM) and how it sends signals to solenoids in the transmission valve body; the torque converter and its constituent parts; the holding devices that engage the different gear sets, including friction disks, bands, and one-way clutches; and the planetary gear sets, including sun, planet, carrier, and ring gears, as well as the parking pawl used to lock the transmission output shaft. A detailed section on various kinds of hybrid automatic transmission is also presented. A viewable/printable instructor's guide is available online
Common Job Interview Mistakes : What NOT To Say or Do( Visual )

3 editions published between 2011 and 2012 in English and held by 103 WorldCat member libraries worldwide

It's true that a jobseeker needs to stand out from the crowd, but there are good and bad ways to do that! Having all the right credentials and experience doesn't count for much if a candidate comes off as unprepared, unmotivated, and unprofessional in an interview. This video shows how to avoid that fate with concrete advice from experts, eye-catching graphics that reinforce core concepts, and clear-cut dramatizations that illustrate interview dos and don'ts. For newcomers to the job market, a firm grasp of the "don'ts" definitely comes in handy, after all, young people may not realize they should turn off their cell phones before an interview or refrain from asking too early about the position's salary. From tips on ensuring punctuality to strategies for giving the most positive, team-oriented impression possible, this is a first-rate informational resource for employment counseling and business education
Manual transmission technology( Visual )

3 editions published in 2012 in English and held by 102 WorldCat member libraries worldwide

For enjoyable open-road driving many people prefer a stick shift. In much the same way, there's nothing quite like the satisfaction of providing first-rate service and maintenance on a manual transmission. This video illustrates the engineering and operating principles of helical gear manual transmissions with help from high-energy graphics, animation, and live-action footage. Students will learn about the purpose and construction of housings, gaskets, seals, thrust washers, bearings, synchronizers, drive gears, shift mechanisms, and other components. With an overview of gear ratios and an illustration of power flow through the transmission gears, the program also compares the construction of different manual transmission and transaxle designs. In particular, the video explores automated manual transmission technology, which uses computer control and electric solenoids or servo motors to actuate large helical gear sets. A viewable/printable instructor's guide is available online
Clutch operation and service by Meridian Education Corporation( Visual )

2 editions published in 2012 in English and held by 101 WorldCat member libraries worldwide

Demonstrating a wide range of standard shop techniques as well as a few handy tricks of the trade, this video introduces viewers to the operation and service of typical automotive and light truck-type clutches. Beginning with an overview of the theory and construction of clutches, the program then shows how to inspect, diagnose, remove, and replace clutch components efficiently. The inspection chapter focuses on observing pedal free play, checking free height, and listening for abnormal bearing-related noises during a test drive. Instruction on clutch removal highlights removal of the U-bolts, securing the shaft to the rear differential yoke, sliding the slip joint out of the rear of the transmission, using an extension or transmission jack, removing the rear cross member bolts, unbolting the shifter, removing the clutch housing, and more. Inspecting the flywheel and the clutch pilot bearing and replacing the pilot are covered. A complete section on clutch installation is also included. A viewable/printable instructor's guide is available online. A part of the series Powertrain Technology and Service
Advanced manufacturing and applied engineering technology( Visual )

1 edition published in 2012 in English and held by 98 WorldCat member libraries worldwide

Lasers, robotics, computerized design and drafting--are we talking about what goes on at NASA? A particle physics lab? The kind of place that requires a Ph. D. on your resume? No, this is what students can expect to get involved in after only two years of training for a career in advanced manufacturing or applied engineering technology. Tony Girafalco, executive vice president of the Delaware Valley Industrial Resource Center in Pennsylvania, describes the opportunities a job seeker can look forward to and how to take advantage of them. Viewers will also draw inspiration from three in-the-field success stories. Alan is an advanced machinist and programmer for The Rodon Group after becoming a certified tool and die maker. Anthony, a 3-D CAD draftsperson for Southco, earned an associate's degree in mechanical engineering technology. And Ian, after earning his associate's degree, became an electronics engineering technician at Nielson Kellerman. A part of the series STEM Careers in Two Years
Computers and information technology( Visual )

1 edition published in 2012 in English and held by 97 WorldCat member libraries worldwide

Anyone who thinks "just working with computers" is the sole focus of the IT industry should realize that working with people is also a major requirement--and a major reward. So says Eric Wellington, dean of the Business and Computer Information System school at Pennsylvania's Delaware County Community College. Wellington offers helpful insight throughout this look at the vocational side of the IT industry, which also features profiles of three IT workers who make comfortable livings after only two years of higher education. Viewers meet Bob, a help desk administrator for Swiss Farms, an innovative retail company; Mike, a system administrator for AWeber Communications; and Joe, a network engineer for Sungard Availability Services. Each describes the job search path that led to a position with professional, emotional, and financial rewards. Their managers and coworkers also provide input. A part of the series STEM Careers in Two Years
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  Kids General Special  
Audience level: 0.17 (from 0.12 for Advanced m ... to 0.22 for Overcoming ...)

English (26)