WorldCat Identities

Spector, Robert 1947-

Overview
Works: 52 works in 186 publications in 8 languages and 8,144 library holdings
Genres: History  Handbooks and manuals  Biography 
Roles: Author, Speaker, Editor
Classifications: HF5415.5, 658.871
Publication Timeline
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Most widely held works by Robert Spector
Amazon.com : get big fast by Robert Spector( Book )

47 editions published between 1997 and 2014 in 8 languages and held by 1,467 WorldCat member libraries worldwide

In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "the king of cyber-commerce."Yet for all the media exposure, the inside story of Amazon.com has never really been told. In this revealing, unauthorized account, Robert Spector, journalist and best-selling author, gives us this up-to-date, fast-paced, behind-the-scenes story of the company's creation and rise, its tumultuous present, and its uncertain future
The Nordstrom way : the inside story of America's # 1 customer service company by Robert Spector( Book )

27 editions published between 1995 and 2004 in 4 languages and held by 1,364 WorldCat member libraries worldwide

"Coauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired - and much feared - retail powerhouse." "Working at Nordstrom is not for everyone. The authors describe a hotly competitive "Darwinian" culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction." "In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including becoming "other-centered" rather than "self-centered," valuing the nobility of service, finding and bonding with customers, serving and keeping those customers, and giving frontline people the freedom to make decisions."--Jacket
The mom & pop store : how the unsung heroes of the American economy are surviving and thriving by Robert Spector( Book )

3 editions published between 2009 and 2010 in English and held by 865 WorldCat member libraries worldwide

Business journalist Spector celebrates the history of small, independent retail stores and how mom and pop businesses across the country still thrive on attentive customer service and community support
Category killers : the retail revolution and its impact on consumer culture by Robert Spector( Book )

7 editions published in 2005 in English and held by 632 WorldCat member libraries worldwide

"In Category Killers, veteran journalist Robert Spector argues that retail giants have done more than dramatically alter our buying experience. They've also ingeniously rewritten the retail playbook and, in the process, forever altered cultural and economic factors from traffic patterns and land-use legislation to taxation, migration, and employment." "Spector traces the rise and influence - for better and worse - of category killers from pioneer Toys "R" Us to Home Depot to Starbucks. He also examines the impact of warehouse clubs like Costco and Sam's Club, and every retailer's ultimate nemesis, Wal-Mart. Based on decades of research and investigative reporting, Category Killers provides insights into the past, present, and future of retailing."--Jacket
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization by Robert Spector( Book )

5 editions published in 2005 in English and held by 429 WorldCat member libraries worldwide

The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, itʹs an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the worldʹs best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry. -- Publisher description
Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers by Robert Spector( Book )

10 editions published between 2001 and 2002 in English and Undetermined and held by 343 WorldCat member libraries worldwide

"Anytime, Anywhere is an essential resource for any business whose success depends on delighting customers and enticing them back for more." "In Anytime, Anywhere Spector showcases the pioneering efforts of over a dozen companies who never stopped focusing on the customer, and who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in virtually every industry are discovering that "seamless service" - integrating all elements of the customer experience with consistent messages and execution - offers a competitive edge that technology alone can never achieve."--BOOK JACKET
Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company by Robert Spector( Book )

6 editions published between 2000 and 2001 in English and held by 342 WorldCat member libraries worldwide

The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry by Robert Spector( Book )

9 editions published in 2012 in English and Undetermined and held by 200 WorldCat member libraries worldwide

"Customer service best practices from the company that sets the standard. Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit luxury retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company. New material in this revised edition includes: A section on: "How To Become The Nordstrom Of Your Industry" Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customer service Includes extensive new interviews with current top management and top sales people Nordstrom followed a set of principles that led it to become a leader in its industry. Discover what endeared Nordstrom to its customers, and learn how to apply those same standards to your own company"--
Family trees : Simpson's centennial story by Robert Spector( Book )

5 editions published in 1990 in English and held by 63 WorldCat member libraries worldwide

Shared values : a history of Kimberly-Clark by Robert Spector( Book )

2 editions published in 1997 in English and held by 59 WorldCat member libraries worldwide

Amazon.com : get big fast ; inside the revolutionary business model that changed the world by Robert Spector( Book )

4 editions published in 2000 in English and held by 43 WorldCat member libraries worldwide

This text offers an account of Amazon's pioneering role in e-commerce, and an examination of the business models and strategies upon which its success is based. The author also expolres the company's future and its future influence
Banking without boundaries : a history of Security Pacific Bank Washington by Robert Spector( Book )

1 edition published in 1989 in English and held by 40 WorldCat member libraries worldwide

The legend of Eddie Bauer by Robert Spector( Book )

4 editions published between 1994 and 2011 in English and held by 38 WorldCat member libraries worldwide

Pin lei sha shou : ling shou da zhan dui xiao fei wen hua de chong ji by Robert Spector( Book )

4 editions published between 2005 and 2006 in Chinese and held by 37 WorldCat member libraries worldwide

The ale master : how I pioneered America's craft brewing industry, opened the first brewpub, bucked trends, and enjoyed every minute of it by Bert Grant( Book )

2 editions published in 1998 in English and held by 30 WorldCat member libraries worldwide

The Space Needle : symbol of Seattle by Robert Spector( Book )

2 editions published between 2002 and 2006 in English and held by 27 WorldCat member libraries worldwide

Mom & pop store : true stories from the heart of America by Robert Spector( Book )

2 editions published in 2010 in English and held by 23 WorldCat member libraries worldwide

Business journalist Robert Spector grew up working in his family's butcher shop in Perth Amboy, New Jersey, where he learned invaluable lessons about the independent retail business. Mom & pop stores have always brought people together, fostering a sense of neighborhood identity and camaraderie, and are the glue that connects people in big cities and small towns alike. Long fascinated by the "direct connection" people feel as merchants and customers when they do business in neighborhood stores, at shops that are not super-sized, but human-sized, and responding to the growing "buy local" movement across the country, Spector set out to discover the state, and the state of mind, of independent retailing in America. From a specialty soda pop shop in Los Angeles to a florist shop in Dayton, Ohio, from a bakery in Chicago to a bookstore in Washington State, mom & pop store owners shared their stories with him, revealing the spirit and tenacity of the small business owner, dealing with frustration and defeat as well as triumph and success. Spector also interweaves the history of independent retailing. The Mom & Pop Store reflects the story of this country, for it embraces and cross-references every ethnic group, and virtually every element of our society
The Nordstrom way to customer service excellence by Robert Spector( Visual )

1 edition published in 2009 in English and held by 19 WorldCat member libraries worldwide

John Sarich's food & wine of the Pacific Northwest by John Sarich( Book )

1 edition published in 1993 in English and held by 13 WorldCat member libraries worldwide

Amazon.com : get big fast by Robert Spector( )

1 edition published in 2008 in English and held by 0 WorldCat member libraries worldwide

 
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The Nordstrom way : the inside story of America's # 1 customer service company
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The Nordstrom way : the inside story of America's # 1 customer service companyThe mom & pop store : how the unsung heroes of the American economy are surviving and thrivingCategory killers : the retail revolution and its impact on consumer cultureThe Nordstrom way to customer service excellence : a handbook for implementing great service in your organizationAnytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customersLessons from the Nordstrom way : how companies are emulating the # 1 customer service companyThe ale master : how I pioneered America's craft brewing industry, opened the first brewpub, bucked trends, and enjoyed every minute of itThe Space Needle : symbol of Seattle