WorldCat Identities

Harvard Business School Management Productions

Overview
Works: 36 works in 79 publications in 1 language and 393 library holdings
Genres: Case studies  Documentary films  Educational films 
Classifications: HF5415.5, 658.402
Publication Timeline
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Most widely held works by Harvard Business School Management Productions
Balanced scorecard : managing future performance( Visual )

10 editions published between 1990 and 2001 in English and held by 51 WorldCat member libraries worldwide

Professor Robert S. Kaplan and David P. Norton argue that senior managers need the balanced scorecard approach, which focuses on both achieving current financial results and on creating future value through strategic activities. This technique is shown at work in three companies
Teams and organizational change( Visual )

3 editions published between 1994 and 2001 in English and held by 40 WorldCat member libraries worldwide

This program takes viewers behind the scenes at Magna Metals, the Ritz-Carlton, and Sealed Air Corporation to see how these companies successfully implemented a team-based management structure to help a failing business, improve customer service and boost sustainable levels of productivity
Innovative project teams by Douglas Smith( Visual )

2 editions published between 1994 and 2001 in English and held by 37 WorldCat member libraries worldwide

This program takes viewers behind the scenes at Duke Power, Ethicon Endo-Surgery, and the Tallahassee Democrat to see how innovative high-performance project teams created tangible value by reducing production costs and cycle time and even saved lives
Flying blind : how traditional measures mislead by Robert S Kaplan( Visual )

7 editions published between 1993 and 2001 in English and held by 36 WorldCat member libraries worldwide

Professor Robert S. Kaplan argues that traditional managerial measurement systems cannot identify which internal factors drive a company's profits and costs, and cannot predict future performance. Two new approaches, the balanced scorecard and activity based-management, are shown at work in four companies
Negotiating corporate change( Visual )

2 editions published in 1995 in English and held by 35 WorldCat member libraries worldwide

Case study dramatization of a corporation under pressure to cut costs and a manager's efforts to negotiate with subordinates who resist change
Reengineering the service organization by Harvard Business School( Visual )

4 editions published in 1995 in English and held by 27 WorldCat member libraries worldwide

James Champy highlights "best practices" in reengineering, and shows executives how to reinvent their companies to achieve gains in efficiency, quality, service, and speed. These techniques are shown at work in three companies
The Service-profit link( Visual )

2 editions published in 1993 in English and held by 21 WorldCat member libraries worldwide

Professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the direct connections between superlative customer service, customer satisfaction, and sustained profitability. Shows superlative service in action at Taco Bell, Citibank, and Xerox
Mobilizing people for breakthrough service by James L Heskett( Visual )

3 editions published in 1993 in English and held by 19 WorldCat member libraries worldwide

Professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the connection between satisfied employees and satisfied customers that leads directly to sustained profitability. Shows Southwest Airlines and ServiceMaster recruiting, training, and supporting their frontline employees
Reengineering the manufacturing organization( Visual )

3 editions published between 1994 and 1995 in English and held by 17 WorldCat member libraries worldwide

James Champy highlights "best practices" in reengineering, and shows executives how to reinvent their companies and achieve astonishing gains in efficiency, quality, service, and speed
People, service, success( Visual )

1 edition published in 1993 in English and held by 17 WorldCat member libraries worldwide

People, service, success is two new documentary programs that take you and your managers behind the scenes at some of America's and British most innovative service providers: Taco Bell, Southwest Airlines, British Airways, and Ritz-Carlton. The program shows the management principles and techniques that connect between outstanding service and profitability
Saving customers with service recovery( Visual )

4 editions published between 1993 and 1994 in English and held by 16 WorldCat member libraries worldwide

Demonstrates how successful companies turn problems into opportunities by designing systems that respond to errors and problems
Listening to customers by James L Heskett( Visual )

4 editions published between 1993 and 1994 in English and held by 15 WorldCat member libraries worldwide

Illustrates the important role of listening to customers and using the information gained to improve products and services
The Lifetime value of customers by James L Heskett( Visual )

4 editions published between 1993 and 1994 in English and held by 14 WorldCat member libraries worldwide

Defines the critical link between customer retention and building profits and growth
Activity-based management( Visual )

1 edition published in 1994 in English and held by 10 WorldCat member libraries worldwide

This first program introduces the strategic and operational benefits of ABM and how it helps mangaers understand what really drives costs and profits in your business. Part two reviews ABM theory, techniques and implementation
Revealing profit opportunity with ABM( Visual )

1 edition published in 1994 in English and held by 4 WorldCat member libraries worldwide

Professor Robert S. Kaplan explains the fundamental concepts of activity-based costing and management. These techniques are shown at work in four companies
They got it right! : developing great products( Visual )

3 editions published between 1960 and 1995 in English and held by 4 WorldCat member libraries worldwide

Investigates three different products - the BMW 325i, the ACS RX Flowtruck 40, and the Quantum Thunderbolt 540 - to uncover the elements of product integrity
Competing for the future by Gary Hamel( Visual )

1 edition published in 1994 in English and held by 3 WorldCat member libraries worldwide

This programme demonstrates that a company must be able to reconceive itself, generate core strategies and reinvent its industry to control and plan for the future
Implementing ABM in your business( Visual )

1 edition published in 1994 in English and held by 3 WorldCat member libraries worldwide

Professor Robert S. Kaplan explains how activity-based costing differs from traditional cost systems and outlines basic implementation strategy. Managers from three companies describe the effects that ABC and ABM have had on their organizations
Competing for the future by Gary Hamel( Visual )

2 editions published in 1995 in English and held by 3 WorldCat member libraries worldwide

RÉSUMÉ : This program compels managers to begin considering three urgent questions for their companies : 1) Who will invent the industries of the future--you or your competitors? 2) Who will transform the industries of today--you or your competitors?, and 3) How much time and effort are you devoting to imagining the future for your business? Framed by insightful commentary by Hamel and Prahalad, three stories illustrate how companies have successfully answered these questions : the story of JVC, which set the VHS standard that now dominates the home video recorder industry ; the story of Swatch, which recaptured dominance of the world watch industry by transforming the industry itself ; and the story of EDS, which has involved thousands of managers and tens of thousands of hours reconceiving all elements of its fundamental strategy. This program is a compelling start in any company to the critical process of imagining and then working to realize a desired future
Activity-based management( Visual )

3 editions published in 1994 in English and held by 3 WorldCat member libraries worldwide

Professor Robert S. Kaplan presents the features and benefits of using activity-based costing (ABC) and its corollary, activity-based management (ABM). Executives tell how these techniques have been used in their companies to improve profitability: Maplehurst/Ready Bake, a manufacturer of frozen bakery products for in-store bakeries; the Queensferry (Scotland) Telecommunications Division of Hewlett-Packard; BC Tel (British Columbia Telephone), a full-service telecommunications company; and a U.S. subsidiary of Kanthal AB (Sweden), which produces heating elements for use in consumer and industrial products
 
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Audience Level
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Audience level: 0.52 (from 0.10 for Implementi ... to 0.76 for Activity-b ...)

Languages
English (61)