WorldCat Identities

Harvard Business School Management Productions

Overview
Works: 40 works in 78 publications in 1 language and 449 library holdings
Genres: Case studies 
Classifications: HF5415.5, 658.402
Publication Timeline
Key
Publications about Harvard Business School Management Productions Publications about Harvard Business School Management Productions
Publications by Harvard Business School Management Productions Publications by Harvard Business School Management Productions
Most widely held works by Harvard Business School Management Productions
Balanced scorecard managing future performance by Robert S Kaplan ( Visual )
5 editions published between 1994 and 2001 in English and held by 46 WorldCat member libraries worldwide
Professor Robert S. Kaplan and David P. Norton argue that senior managers need the balanced scorecard approach, which focuses on both achieving current financial results and on creating future value through strategic activities. This technique is shown at work in three companies
Teams and organizational change ( Visual )
3 editions published between 1994 and 2001 in English and held by 45 WorldCat member libraries worldwide
This program takes viewers behind the scenes at Magna Metals, the Ritz-Carlton, and Sealed Air Corporation to see how these companies successfully implemented a team-based management structure to help a failing business, improve customer service and boost sustainable levels of productivity
Innovative project teams by Douglas Smith ( Visual )
2 editions published between 1994 and 2001 in English and held by 41 WorldCat member libraries worldwide
This program takes viewers behind the scenes at Duke Power, Ethicon Endo-Surgery, and the Tallahassee Democrat to see how innovative high-performance project teams created tangible value by reducing production costs and cycle time and even saved lives
Flying blind how traditional measures mislead ( Visual )
5 editions published between 1993 and 2001 in English and held by 40 WorldCat member libraries worldwide
Professor Robert S. Kaplan argues that traditional managerial measurement systems cannot identify which internal factors drive a company's profits and costs, and cannot predict future performance. Two new approaches, the balanced scorecard and activity based-management, are shown at work in four companies
Negotiating corporate change ( Visual )
2 editions published in 1995 in English and held by 38 WorldCat member libraries worldwide
Case study dramatization of a corporation under pressure to cut costs and a manager's efforts to negotiate with subordinates who resist change
Reengineering the service organization by Harvard University ( Visual )
4 editions published in 1995 in English and held by 29 WorldCat member libraries worldwide
James Champy highlights "best practices" in reengineering, and shows executives how to reinvent their companies to achieve gains in efficiency, quality, service, and speed. These techniques are shown at work in three companies
People, service, success ( Visual )
3 editions published in 1993 in English and held by 22 WorldCat member libraries worldwide
People, service, success is two new documentary programs that take you and your managers behind the scenes at some of America's and British most innovative service providers: Taco Bell, Southwest Airlines, British Airways, and Ritz-Carlton. The program shows the management principles and techniques that connect between outstanding service and profitability
Reengineering the manufacturing organization ( Visual )
3 editions published between 1994 and 1995 in English and held by 19 WorldCat member libraries worldwide
James Champy highlights "best practices" in reengineering, and shows executives how to reinvent their companies and achieve astonishing gains in efficiency, quality, service, and speed
Balanced scorecard ( Visual )
4 editions published between 1990 and 1994 in English and held by 17 WorldCat member libraries worldwide
Professor Robert S. Kaplan and David P. Norton argue that senior managers need the balanced scorecard approach, which focuses on both achieving current financial results and on creating future value through strategic activities. This technique is shown at work in three companies
Mobilizing people for breakthrough service by James L Heskett ( Visual )
3 editions published in 1993 in English and held by 17 WorldCat member libraries worldwide
Professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the connection between satisfied employees and satisfied customers that leads directly to sustained profitability. Shows Southwest Airlines and ServiceMaster recruiting, training, and supporting their frontline employees
Saving customers with service recovery ( Visual )
2 editions published in 1994 in English and held by 16 WorldCat member libraries worldwide
Demonstrates how successful companies turn problems into opportunities by designing systems that respond to errors and problems
Listening to customers by James L Heskett ( Visual )
3 editions published between 1993 and 1994 in English and held by 15 WorldCat member libraries worldwide
Illustrates the important role of listening to customers and using the information gained to improve products and services
The Service-profit link ( Visual )
2 editions published in 1993 in English and held by 15 WorldCat member libraries worldwide
Professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the direct connections between superlative customer service, customer satisfaction, and sustained profitability. Shows superlative service in action at Taco Bell, Citibank, and Xerox
Activity-based management ( Visual )
2 editions published in 1994 in English and held by 14 WorldCat member libraries worldwide
This first program introduces the strategic and operational benefits of ABM and how it helps mangaers understand what really drives costs and profits in your business. Part two reviews ABM theory, techniques and implementation
The Lifetime value of customers by James L Heskett ( Visual )
3 editions published between 1993 and 1994 in English and held by 13 WorldCat member libraries worldwide
Defines the critical link between customer retention and building profits and growth
Revealing profit opportunity with ABM ( Visual )
1 edition published in 1994 in English and held by 7 WorldCat member libraries worldwide
Professor Robert S. Kaplan explains the fundamental concepts of activity-based costing and management. These techniques are shown at work in four companies
Competing for the future by Gary Hamel ( Visual )
3 editions published between 1994 and 1995 in English and held by 6 WorldCat member libraries worldwide
This programme demonstrates that a company must be able to reconceive itself, generate core strategies and reinvent its industry to control and plan for the future
Activity-based management ( Visual )
2 editions published in 1994 in English and held by 5 WorldCat member libraries worldwide
Professor Robert S. Kaplan explains how activity-based costing differs from traditional cost systems and outlines basic implementation strategy. Managers from three companies describe the effects that ABC and ABM have had on their organizations: automaker Chrysler Corporation; Allied Signal (a supplier to Chrysler); and General Electric Mortgage Insurance Companies
Flying blind by Robert S Kaplan ( Visual )
1 edition published in 1993 in English and held by 5 WorldCat member libraries worldwide
Demonstrates how traditional measures of measuring corporate performance can be misleading. Introduces new measures for measuring : Activity Based Management and Balanced Scorecard
People service success ( Visual )
1 edition published in 1993 in English and held by 4 WorldCat member libraries worldwide
The program takes viewers behind the scenes at Southwest Airlines and Service Master to see how these companies have become industry leaders by recruiting, training, and supporting the frontline employees who deliver their services to customers
 
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Audience Level
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Audience Level
1
  Kids General Special  
Audience level: 0.58 (from 0.35 for Balanced s ... to 0.81 for People, se ...)
Languages
English (54)