WorldCat Identities

Harnish, Kathleen M.

Overview
Works: 8 works in 10 publications in 1 language and 139 library holdings
Classifications: HD62.15, 658.562
Publication Timeline
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Most widely held works by Kathleen M Harnish
Total quality management : a how-to workshop for the professionals committed to quality( Visual )

1 edition published in 1992 in English and held by 60 WorldCat member libraries worldwide

Video workshop program: 1. Gives a working knowledge of the principles of "Total Quality Management". 2. Teaches the principles behind market-driven quality by using the most effective ways of monitoring customers and then incorporating the results into employees daily activities. 3. Teaches viewer how to create the vision "Quality is a journey not a destination" and involve employees in the process
Implementing total quality management( Visual )

1 edition published in 1994 in English and held by 40 WorldCat member libraries worldwide

A video workshop program in 4 volumes: v. 1. provides the foundation to get TQM started on the right foot. Volume 2 teaches principles behind customer-driven quality and the strategies to implement them. Volume 3 deals with solving quality-related problems and volume 4 covers how to make TQM successful in your organization
Total quality management. a how-to workshop for the professional committed to quality by Verne Harnish( Visual )

3 editions published in 1992 in English and held by 28 WorldCat member libraries worldwide

Suggests ways to organize and involve employees in focusing on customers
Total quality management : a how-to video workshop for professionals committed to quality by Verne Harnish( Visual )

1 edition published in 1992 in English and held by 6 WorldCat member libraries worldwide

Volume 2: "Following a moving customer : 1) defining who your customers really are -- 2) quality-in-fact vs. quality-in-perception (or how not to crate a high-quality product that nobody wants) -- 3) focusing on intangibles such as commitment, dependability and caring -- 4) how to conduct a 'customer audit' of your organization -- 5) developing operational definitions of their needs/desires."
Total quality management( Visual )

1 edition published in 1992 in English and held by 4 WorldCat member libraries worldwide

A how-to video workshop for the professional committed to quality, which explains the TQM phenomenon and explores how it can benefit your organisation
Kansas Department of Commerce total quality management overview( Book )

1 edition published in 1992 in English and held by 1 WorldCat member library worldwide

Implementing total quality management : how to make TQM work in your organization( Visual )

1 edition published in 1994 in English and held by 0 WorldCat member libraries worldwide

Vol. 1 provides the basics in getting Total Quality Management started in an organization. Vol. 2 covers the principles behind coustomer-driven quality. Vol. 3 focuses on problem-solving. Vol. 4 shows how to create the support needed to make TQM work
Total quality management : a how-to workshop for the professional committed to quality by Verne Harnish( Book )

1 edition published in 1992 in English and held by 0 WorldCat member libraries worldwide

 
Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.40 (from 0.28 for Kansas Dep ... to 1.00 for Total qual ...)

Languages
English (10)