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| Type: |
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| Publisher: | London : Institute of Management Foundation/Pitman, 1995. |
| Editions: | 2 Editions |
| ISBN: | 0273609742 9780273609742 |
| OCLC: | 34557606 |
| Related Subjects: | Customer services -- Management. Klantenservice. |
| Citations: | Cite this Item Export to EndNote Export to RefWorks |
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