WorldCat Identities

McGraw-Hill Training Systems (Firm)

Overview
Works: 78 works in 147 publications in 2 languages and 466 library holdings
Genres: Educational films  Internet videos  Nonfiction films  Instructional television programs  Nonfiction television programs  Short films  Instructional films  Drama  Crime films  Documentary films 
Classifications: HD30.23, 658.4
Publication Timeline
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Most widely held works by McGraw-Hill Training Systems (Firm)
The Abilene paradox by Jerry B Harvey( Visual )

6 editions published between 1974 and 1985 in English and held by 53 WorldCat member libraries worldwide

Management consultant Jerry B. Harvey illustrates the paradoxical nature of mismanaged agreement, describes symptoms of the paradox, probes the reasons behind the behavior, and offers strategies for eliminating collective decision-making confusion
Working with difficult people by Chris Croft( Visual )

7 editions published between 1984 and 2021 in English and held by 40 WorldCat member libraries worldwide

Shows how conflicts within a work unit can takes precedence over the common organizational goals that brought the group together in the first place. Using a series of vignettes, illustrates possible courses of action to take when dealing with difficult supervisors, coworkers, or subordinates
Group productivity by CRM Films( Visual )

5 editions published in 1984 in English and held by 40 WorldCat member libraries worldwide

Discusses the work and personal issues characteristic at each of the three phases of group development and provides strategies for increasing productivity. Illustrates the model by dramatizing the transactions between members of a task force studying ways to improve an organization's communication
Organizational climate( Visual )

6 editions published between 1985 and 1995 in English and held by 27 WorldCat member libraries worldwide

Focuses on the way people perceive their work place by drawing an analogy between the impact of weather on people and the impact of organizational climate on workers
Motivation : the classic concepts( Visual )

9 editions published between 1984 and 2020 in English and Spanish and held by 23 WorldCat member libraries worldwide

Explains the classic concepts of motivation and illustrates how they operate in the workplace through dramatized interactions set in a computer manufacturing firm. Demonstrates a span of motivational theories, including those of Douglas McGregor, Abraham Maslow, Frederick Herzberg, David McClelland, and B.F. Skinner
How to lead effectively( Visual )

5 editions published in 1986 in English and Spanish and held by 23 WorldCat member libraries worldwide

Illustrates how to use power effectively by selecting an appropriate leadership style to suit the needs of the situation and individuals. Explains and demonstrates four styles of leadership: directing, consulting, delegating, and participating
How to define goals and objectives( Visual )

4 editions published in 1986 in English and Spanish and held by 21 WorldCat member libraries worldwide

Illustrates three useful assumptions about setting objectives and the corresponding pitfalls of these assumptions. Also explains how goals are derived, as well as how goals interrelate on the different management levels of an organization
Meeting robbers by Brent Maddock( Visual )

5 editions published between 1985 and 1986 in English and held by 20 WorldCat member libraries worldwide

Illustrates how an organization's time, money, and resources are "stolen" by well-intentioned employees because they lack the skills necessary to keep their meetings results-oriented. Shows how meeting managers can plan and run productive meetings which are secure from meeting robbers
Telephone skills, courtesy on the line( Visual )

4 editions published in 1985 in English and held by 19 WorldCat member libraries worldwide

Illustrates the proper use of the telephone in a business setting
How to influence motivation( Visual )

2 editions published in 1986 in English and held by 17 WorldCat member libraries worldwide

Shows how managers can foster employee motivation at three crucial stages of job performance: before a new task is begun, while the task is in progress, and after a task has been completed
How to solve problems( Visual )

3 editions published in 1986 in English and held by 16 WorldCat member libraries worldwide

Presents a systematic, step-by-step method of problem solving that allows the manager to apply both logic and creativity to the problem-solving process
Communication: the nonverbal agenda( Visual )

2 editions published in 1975 in English and held by 14 WorldCat member libraries worldwide

Shows the value of understanding nonverbal content in communication. Designed to help business managers interpret nonverbal messages in employee relations
Intrapreneurs( Visual )

6 editions published in 1986 in English and held by 11 WorldCat member libraries worldwide

Takes the viewer behind-the-scenes of corporate giants such as DuPont, Digital Equipment Corporation, and Polaroid Corporation for first-hand accounts of intrapreneuring. Through interviews with both intrapreneurs themselves and the managers who supported them by taking financial and political risks, viewers learn how these ideas were brought to fulfillment
The Abilene paradox( Visual )

5 editions published between 1974 and 1984 in English and held by 9 WorldCat member libraries worldwide

Through 4 dramatized studies, shows how collective decision-making can lead to "mismanaged agreement", and how it applies to organizations as well as individuals
Delegating( Visual )

2 editions published in 1981 in English and held by 9 WorldCat member libraries worldwide

Examines the concept of delegating by means of scenarios, making viewers aware of some of the hidden traps in delegation, as well as providing basic steps for managers and teachers that can ease the workload
Group dynamics: groupthink by Steven Katten( Visual )

2 editions published in 1973 in English and held by 9 WorldCat member libraries worldwide

Analyzes, discusses, and illustrates the eight specific traits of group behavior isolated by Dr. Irving Janis, of Yale University, in his book Victims of Groupthink. In the film, Dr. Janis clarifies and amplifies the negative characteristics of groupthink that limit and interfere with objective, critical thinking
Professional communication on the telephone( Visual )

1 edition published in 1987 in English and held by 9 WorldCat member libraries worldwide

Stresses the importance of professional customer service over the telephone to the overall success of an organization, and shows techniques on how to handle the most complicated issues as well as ordinary transactions
Dealing with difficult customers by CLASSROOM VIDEO LTD( Visual )

2 editions published in 1986 in English and held by 8 WorldCat member libraries worldwide

Using a series of vignettes, shows appropriate steps that customer service representatives can take to resolve customer problems, turning dissatisfied customers into satisfied ones
Decisions by Lyn Aubrecht( Visual )

3 editions published between 1981 and 1984 in English and held by 6 WorldCat member libraries worldwide

James, under stress, nearly jeopardizes a possible career in music and his brother's life as he lets others persuade him to spend the evening drinking. This tape is designed to show that decisions leading to actions are part of daily life. A person's self-concept affects how he or she makes decisions. A positive self-concept typically leads to health-enhancing decisions and actions. When decisions are made there are always consequences for both the decision-maker and others
Customer service : strategies for success( Visual )

4 editions published in 1985 in English and held by 5 WorldCat member libraries worldwide

Emphasizes that courteous, efficient customer service is critical to the operation of a successful organization. Focusing on the actions of several employees in a department store, illustrates a four-step customer service transaction model for use in the field, on the telephone, and over the counter
 
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Audience level: 0.40 (from 0.22 for Decisions ... to 0.51 for Profession ...)

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