WorldCat Identities

Karten, Naomi

Overview
Works: 8 works in 42 publications in 2 languages and 2,256 library holdings
Roles: Author, Editor
Publication Timeline
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Most widely held works by Naomi Karten
Presentation skills for technical professionals : achieving excellence by Naomi Karten( )

9 editions published in 2010 in English and held by 1,578 WorldCat member libraries worldwide

This book gives you invaluable tips on how to make your presentation clear and accessible, how to interact with your audience and how to retain their interest while keeping your anxiety under control. Naomi Karten has used her vast experience -- both positive and negative -- on the front lines of public speaking to provide key advice (and many chuckles!) in this engrossing read for the technical professional. By following the advice contained this book, you can take the stress out of the exercise and start delivering presentations that will engage your audience and make your ideas and arguments memorable
Communication gaps and how to close them by Naomi Karten( )

12 editions published between 2002 and 2013 in English and held by 261 WorldCat member libraries worldwide

This is the digital version of the printed book. The success of systems or software development depends on effective communication. But have you ever had trouble articulating a complex concept? Have you ever doubted that someone truly understood you--or that you completely received someone's message? Managers and technical professionals have to communicate effectively in order to understand client requirements, build work-related relationships, meet market demands, and survive time pressures. So often, though, communication breaks down, and nothing gets done (or done well, at least). Thankfully, Naomi Karten--author of Managing Expectations --is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos to misinterpretations between providers and customers. Drawing on a variety of recognizable experiences and on useful models for understanding personalities, such as the Myers-Briggs Type Indicator and the teachings of family therapist Virginia Satir, Karten provides a series of powerful tools and concepts for resolving communication problems--as well as methods for preventing them in the first place. Inadequate communications include misunderstood or missed messages, contradictory or mixed messages, and messages that are intentionally sabotaged. As the author notes, these miscommunications "can have a damaging, puzzling, and counterproductive impact on projects and relationships." Karten helps readers identify many of the common factors that can cause communication gaps. For example, mistaken assumptions of understanding lack of follow-up unfixed project terminology emotional baggage personality conflicts mismatched communication preferences Karten's witty, conversational tone makes this book easy to read; her real-life stories and examples make it easy to understand; and her use of hilarious cartoons by Mark Tatro brings her lessons to life. Communication Gaps and How to Close Them is a must-read for anyone who recognizes that the way he or she communicates in professional encounters, as well as in personal ones, can be improved. With Karten's useful insights and practical techniques, this book will change not only how you communicate but also how you think about communication
Managing expectations by Naomi Karten( )

10 editions published between 1994 and 2013 in English and held by 249 WorldCat member libraries worldwide

This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan
Mind your business : strategies for managing end-user computing by Naomi Karten( Book )

5 editions published between 1990 and 1991 in English and Undetermined and held by 107 WorldCat member libraries worldwide

Amplifying your effectiveness : collected essays( Book )

3 editions published in 2000 in English and held by 30 WorldCat member libraries worldwide

Survival guide to end-user computing by Naomi Karten( Book )

1 edition published in 1994 in English and held by 14 WorldCat member libraries worldwide

Vom Umgang mit Erwartungen wie man Kunden begegnet, die alles wollen, und das besser, schneller, sofort! by Naomi Karten( Book )

1 edition published in 2004 in German and held by 7 WorldCat member libraries worldwide

40 frequent feedback-gathering flaws and how to fix them( Book )

1 edition published in 2005 in English and held by 0 WorldCat member libraries worldwide

 
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Managing expectations
Covers
Managing expectations
Languages
English (40)

German (1)