Front cover image for Logistical Excellence : It's Not Business As Usual

Logistical Excellence : It's Not Business As Usual

Benefit from the practices of the best logistics managers One of the nation's top authorities on logistics management presents a focused interpretation of research findings to help managers improve logistical competency within their organizations. Zeroing in on the best practices of successful logistic managers - and well supported by statistical evidence this handbook provides a sequential model as well as extensive coverage of Electronic Data Interchange in the logistics process. You'll find out why logistics must play an increasingly critical role in overall corporate strategy in
eBook, English, 2014
Elsevier Science, Saint Louis, 2014
1 online resource (257 pages)
9781483292472, 1483292479
Front Cover; Logistical Excellence: It's Not Business as Usual; Copyright Page; Table of Contents; Preface; CHAPTER 1. The Setting; LOOKING BACK ACROSS THE 1980s; MANAGING IN THE 1990s; WHAT DOES IT ALL MEAN?; WHY CHANGE? THE TRIALS AND TRIBULATIONS OF CHARLIE CHANGE!; Notes; CHAPTER 2. Change Is Everywhere; TREND 1: The Focus Is on Customer Satisfaction; TREND 2: Globalization and International Competition; TREND 3: Market Concentration in the United States; TREND 4: The Computer Revolution's Effects Are Everywhere. TREND 5: Many Organizations Are Flatter Than Before: Tasks and Functions Are Also Being ReorganizedTREND 6: Supplier-Customer Strategic Alliances Are Being Formed: Are Corporations Becoming Hollow?; TREND 7: The Knowledge Era and the Value of Innovativeness; TREND 8: Strategy in the Competitive Environment: Implementation Has Strategic Value; SUMMARY; Notes; CHAPTER 3. Logistics: 1990s Style; LEADING-EDGE ATTRIBUTES; BUILDING LEADING-EDGE STATUS; CHANGE MANAGEMENT MODEL; THE CHANGE MODEL: CONCLUSION (CHAPTER EIGHT-THE DAY AFTER SUCCESS); Notes; CHAPTER 4. Assessment; ASSESSMENT OBJECTIVE. ASSESSMENT PROCESSNEXT STEPS; Notes; CHAPTER 5. Moving the Mountain; OVERCOMING A LACK OF CUSTOMER FOCUS; COLLECTING THE RIGHT INFORMATION: WHAT INFORMATION HAS STRATEGIC VALUE; ORGANIZING AND DISTRIBUTING INFORMATION; REVAMPING THE STRUCTURE OF THE ORGANIZATION AND OF WORK TASKS; CLARITY IN STRATEGY AND MISSION; CHALLENGING THE ""ACCEPTED"" WAYS OF DOING THINGS; SUMMARY; Notes; CHAPTER 6. The Keys to Success; LINKAGES AMONG FORMALIZATION, PERFORMANCE MEASUREMENT, AND TECHNOLOGY; IMPROVING LOGISTICAL FLEXIBILITY; SUMMARY; Notes; CHAPTER 7. Developing Strategic Alliances; BUSINESS ALLIANCES. A NEW MIND-SETTHE ROLE OF ELECTRONIC DATA INTERCHANGE; STRATEGIC LINKAGE; RISKS ASSOCIATED WITH STRATEGIC ALLIANCES; SUMMARY; Notes; CHAPTER 8. The Day After Success; PROPOSITION 1: The Basic Demand For Logistical Services Will Expand; PROPOSITION 2: Environmental and Infrastructure Constraints Will Become Increasingly Restrictive; PROPOSITION 3: Human Resources Will Be A Critical Concern; PROPOSITION 4: Logistical Competency Will Increasingly Be Viewed As A Strategic Resource; PROPOSITION 5: Logistics Arrangements Will Become More Relational. PROPOSITION 6: Technology Will Continue To Reshape Conventional Logistics Processes and ChannelsPROPOSITION 7: Management Emphasis Will Focus On Process Accountability; PROPOSITION 8: Logistics Organizations Will Become Increasingly Transparent; POSTSCRIPT; APPENDIX A. Logistics-Related Sources; APPENDIX B. Statistical Tools; APPENDIX C. Statistical Analysis; DESCRIPTION OF THE SAMPLING PROCESS; DESCRIPTION OF THE SAMPLE; DESCRIPTION OF THE SCALES; DESCRIPTION OF STATISTICAL METHODOLOGY AND SUMMARY OF MAJOR RESULTS; LIST OF TABLES; APPENDIX D. Examples of Strategic Linkage; Notes; Index