Front cover image for Designing for interaction : creating smart applications and clever devices

Designing for interaction : creating smart applications and clever devices

Dan Saffer
Interaction design is all around us. Whether or not we're aware of it, we experience it all the time. A new discipline in the design field, interaction design is fundamentally about people-about how we connect with the products and services we use, and through them, with each other. Incorporating elements from product design, communication design, computer science, and other design disciplines, interaction design focuses on the user experience and is ultimately best described as an applied art. We encounter good interaction design when we quickly and easily use an ATM, send a text message to a friend, order a movie using Netflix, or share our photos using Flickr. We encounter poor interaction design when we fumble with the self-service check-out at a grocery store, stand in a long line at the Department of Motor Vehicles, or wait at a bus stop with no idea of when the next bus is coming.Designing for Interaction: Creating Smart Applications and Clever Devices offers the perspective of one of the most respected experts in the field. Dan Saffer carefully defines this new practice, investigates what makes good (and bad) interaction design, explains the process by which good interaction design is produced, and addresses the future of interaction design as both a discipline and way of life. Whether you're an experienced interaction designer or simply curious about how interaction design informs our lives, you'll find much to enlighten you in this thought-provoking book.
eBook, English, 2006
New Riders, Berkeley Calif., 2006
1 online resource
9780321432063, 9780321447135, 9780132798105, 0321432061, 0321447131, 0132798107
85872679
Introductionxiii
What Is Interaction Design?
1(22)
What Are Interactions and Interaction Design?
4(2)
Why Interaction Design?
6(3)
A (Very) Brief History of Interaction Design
9(7)
1940s to 1980s
11(2)
1990s to the Present
13(3)
A Stew of Acronyms
16(5)
Why Practice Interaction Design?
21(2)
Starting Points
23(20)
The Problem with Problems
24(1)
Defining the Project
25(4)
Business Goals
27(1)
Constraints
28(1)
Gathering Information
29(1)
Four Approaches to Interaction Design
29(13)
User-Centered Design
31(2)
Activity-Centered Design
33(2)
Systems Design
35(6)
Genius Design
41(1)
Summary
42(1)
Interaction Design Basics
43(26)
The Elements of Interaction Design
44(8)
Motion
44(1)
Space
45(2)
Time
47(1)
Appearance
48(2)
Texture
50(1)
Sound
51(1)
The Laws of Interaction Design
52(8)
Moore's Law
52(1)
Fitts' Law
53(1)
Hick's Law
53(1)
The Magical Number Seven
54(1)
Tesler's Law of the Conservation of Complexity
54(3)
The Poka-Yoke Principle
57(1)
Direct and Indirect Manipulation
58(1)
Feedback and Feedforward
59(1)
Characteristics of Good Interaction Design
60(8)
Trustworthy
60(1)
Appropriate
60(3)
Smart
63(1)
Responsive
64(1)
Clever
65(1)
Ludic
66(1)
Pleasurable
67(1)
Summary
68(1)
Design Research and Brainstorming
69(20)
What Is Design Research?
70(3)
Why Bother with Design Research?
70(3)
Conducting Design Research
73(5)
What Not to Do
73(1)
Ethical Research
74(1)
Costs and Time
75(1)
What to Look For and How to Record It
76(2)
Research Methods
78(6)
Observations
78(1)
Interviews
79(2)
Activities
81(3)
Design Implications
84(2)
Brainstorming: ``And Then a Miracle Occurs...''
86(2)
Summary
88(1)
The Craft of Interaction Design
89(32)
The Tools of the Trade
90(1)
Research Models
91(5)
Personas
96(5)
Scenarios
101(1)
Sketches and Models
102(1)
Storyboards
103(1)
Task Analyses
104(1)
Task Flows
105(2)
Use Cases
107(1)
Mood Boards
108(1)
Wireframes
109(5)
The Wireframe
111(1)
Annotations
112(1)
Wireframe Metadata
113(1)
Prototypes: Paper, Interactive, and Physical
114(3)
Testing
117(2)
Summary
119(2)
Interface Design Basics
121(30)
The Elements of Visual Interface Design
123(13)
Layout
123(5)
Typography
128(3)
Color
131(2)
Material and Shape
133(3)
Controls and Widgets
136(7)
Icons
143(3)
Sound
146(1)
Standards
146(1)
Interfaces Without Faces
147(3)
Voice
147(1)
Gestures
148(1)
Presence
149(1)
Summary
150(1)
Smart Applications and Clever Devices
151(22)
Designing for Multitasking
152(5)
Designing for Connection
157(10)
Customization and Personalization
158(1)
Adaptation
159(3)
Hacking
162(5)
Ambient Devices
167(4)
Summary
171(2)
Service Design
173(26)
What Is a Service?
175(6)
The Characteristics of a Service
175(1)
The Elements of Service Design
176(5)
Why Design Services?
181(1)
Services and Branding
182(1)
The Differences Between Services and Products
183(5)
The Craft of Service Design
188(9)
Environment Description
188(1)
Stakeholder Description
189(1)
Company Perceptions and Branding
189(1)
Touchpoints
190(1)
Process Map
190(1)
Service Blueprint
191(3)
Service Prototype
194(3)
@ the Center of Digital Services
197(1)
Summary
198(1)
The Future of Interaction Design
199(22)
The Next 10 Years of the Internet
201(2)
Tools for the Next Web
202(1)
Intelligent Agents
203(1)
Spimes and the Internet of Things
204(1)
Transmedia Interactions
205(3)
Human-Robot Interactions
208(4)
Wearables
212(2)
Ubiquitous Computing
214(4)
Digital Tools for Making Digital Tools
218(2)
Summary
220(1)
Epilogue: Designing for Good
221(4)
Ethics in Design
222(1)
Principles
223(1)
Deliberate Choices
223(2)
Index225