Front cover image for Delivering results : a new mandate for human resource professionals

Delivering results : a new mandate for human resource professionals

"Delivering Results collects some of the best articles from the Harvard Business Review and creates a resource that addresses the need for HR professionals to re-invent themselves as strategic players capable of generating organizational capabilities. With an introduction from Dave Ulrich, author of the bestselling Human Resource Champions, this collection examines the new skills, roles, and purpose that HR must cultivate if it is to add value. The goal of this timely Harvard Business Review book is to define a new era in management, one in which HR is no longer considered a bureaucratic department devoted to staffing, policy, and compensation, but is looked to as a partner in shaping and directing strategic outcomes."--Jacket
Print Book, English, ©1998
Harvard Business School Press, Boston, ©1998
vii, 349 pages : illustrations ; 24 cm
9780875848693, 0875848699
39223699
Introduction1(28)
Dave Ulrich
Part I Delivering Core Capabilities29(64)
1 A New Mandate for Human Resources
29(16)
Dave Ulrich
2 The Core Competence of the Corporation
45(24)
C.K. Prahalad
Gary Hamel
3 Competing on Capabilities: The New Rules of Corporate Strategy
69(24)
George Stalk Jr.
Philip Evans
Lawrence E. Shulman
Part II Creating Strategic Clarity: Become a Strategic Partner93(74)
1 What Is Strategy?
93(32)
Michael E. Porter
2 Changing the Role of Top Management: Beyond Strategy to Purpose
125(18)
Christopher A. Bartlett
Sumantra Ghoshal
3 Building Your Company's Vision
143(24)
James C. Collins
Jerry I. Porras
Part III Making Change Happen: Become a Change Agent167(86)
1 Changing the Way We Change Richard Tanner Pascale, Mark Millemann
167(22)
Linda Gioja
2 Breaking the Functional Mind-Set in Process Organizations
189(12)
Ann Majchrzak
Qianwei Wang
3 Fix the Process, Not the Problem
201(12)
Harold Sirkin
George Stalk Jr.
4 Good Communication That Blocks Learning
213(16)
Chris Argyris
5 The Employee-Customer-Profit Chain at Sears
229(24)
Anthony J. Rucci
Steven P. Kirn
Richard T. Quinn
Part IV Creating Intellectual Capital: Become an Employee Champion253(66)
1 Managing Professional Intellect: Making the Most of the Best
253(16)
James Brian Quinn
Philip Anderson
Sydney Finkelstein
2 Toward a Career-Resilient Workforce
269(16)
Robert H. Waterman Jr.
Judith A. Waterman
Betsy A. Collard
3 Opening the Books
285(16)
John Case
4 Putting Your Company's Whole Brain to Work
301(18)
Dorothy Leonard
Susaan Straus
Executive Summaries319(12)
About the Contributors331(8)
Index339