Acknowledgments | | xiii | |
Introduction | | 1 | (12) |
| | 4 | (1) |
| | 5 | (2) |
| The Structure of the Book |
| | 7 | (6) |
PART I Concepts | |
| | 13 | (14) |
| A Working Definition of Coaching |
| | 14 | (3) |
| Distinguishing Coaching from Other Professional Activities |
| | 17 | (4) |
| Table 1: Coaching and Non-Coaching Activities in Three Fields |
| | 18 | (2) |
| Exercise 1: Defining Coaching for Yourself |
| | 20 | (1) |
| The Politics of Coaching: Four Dynamics |
| | 21 | (4) |
| | 25 | (2) |
| | 27 | (28) |
| | 29 | (3) |
| | 32 | (5) |
| Self-Observation and the Cultivation of Mindfulness |
| | 37 | (1) |
| Conditioning and Habits of Mind |
| | 38 | (13) |
| Exercise 2.1: The Raisin Meditation |
| | 49 | (2) |
| Basic Tools for Cultivating Mindfulness |
| | 51 | (3) |
| Exercise 2.2: A Breathing Meditation |
| | 52 | (2) |
| | 54 | (1) |
| | 55 | (16) |
| Placing Oneself in Service |
| | 56 | (2) |
| Staying Mindful and Present |
| | 58 | (4) |
| Exercise 3: When Are You Most Present? |
| | 60 | (2) |
| | 62 | (2) |
| Accountability and Professional Ethics |
| | 64 | (3) |
| | 67 | (4) |
PART 2 The Septet | |
| | 71 | (14) |
| | 72 | (1) |
| | 73 | (2) |
| An Overview of the Voices |
| | 75 | (5) |
| Table 4: The Voices and Their Aspects |
| | 79 | (1) |
| A Sneak Preview of the Model |
| | 80 | (2) |
| Figure 4: The Septet Coaching Model |
| | 81 | (1) |
| | 82 | (3) |
| | 85 | (20) |
| | 86 | (1) |
| The Aspects of the Master |
| | 87 | (13) |
| Maintaining Self-Awareness (M1) |
| | 88 | (3) |
| Listening with Focus and Presence (M2) |
| | 91 | (3) |
| Modeling Learning and Growth (M3) |
| | 94 | (3) |
| Embracing the Client with Compassion and Respect (M4) |
| | 97 | (2) |
| Choosing Which of the Operational Voices to Use at a Given Time (M5) |
| | 99 | (1) |
| | 100 | (2) |
| | 102 | (3) |
| | 105 | (16) |
| Building the Relationship |
| | 105 | (1) |
| The Aspects of the Partner |
| | 106 | (12) |
| Establishing and Honoring an Explicit Structure for the Coaching Relationship (P1) |
| | 107 | (7) |
| Making Explicit, Clear Choices with the Client about the Coaching Process (P2) |
| | 114 | (4) |
| | 118 | (2) |
| | 120 | (1) |
| | 121 | (16) |
| | 122 | (2) |
| The Aspects of the Investigator |
| | 124 | (8) |
| Asking Questions that Deepen a Client's Understanding of the Situation (11) |
| | 125 | (2) |
| Helping the Client Articulate Desired Outcomes (12) |
| | 127 | (3) |
| Asking the Client to Generate Courses of Action (13) |
| | 130 | (2) |
| | 132 | (2) |
| | 134 | (3) |
| | 137 | (20) |
| | 138 | (1) |
| The Aspects of the Reflector |
| | 138 | (15) |
| Providing Direct and Honest Feedback (R1) |
| | 139 | (3) |
| Directing the Client's Attention Toward His/Her Capabilities and Potential (R2) |
| | 142 | (7) |
| Encouraging Self-Observation and Reflection (R3) |
| | 149 | (4) |
| | 153 | (2) |
| | 155 | (2) |
| | 157 | (18) |
| | 158 | (1) |
| The Aspects of the Teacher |
| | 159 | (12) |
| Providing "Expert" Information, Tools, and Language (Tl) |
| | 160 | (4) |
| Challenging and Stimulating Client's Thinking Process (T2) |
| | 164 | (7) |
| | 171 | (2) |
| | 173 | (2) |
| | 175 | (16) |
| | 176 | (2) |
| | 178 | (8) |
| Encouraging the Client to Take Action (G1) |
| | 179 | (1) |
| Offering Options and/or Recommending Courses of Action (G2) |
| | 180 | (6) |
| | 186 | (2) |
| | 188 | (3) |
| | 191 | (24) |
| | 192 | (1) |
| The Aspects of the Contractor |
| | 193 | (15) |
| Establishing Clear Agreements about Actions (Cl) |
| | 194 | (4) |
| Exploring and Resolving Client Doubts and Hesitations (C2) |
| | 198 | (5) |
| Following Up with Client about Agreed-Upon Actions (C3) |
| | 203 | (5) |
| | 208 | (2) |
| | 210 | (5) |
PART 3 Application | |
| 12: An Integrated Model of Coaching |
| | 215 | (16) |
| A Second Look at the Model |
| | 216 | (10) |
| Intuition and the Flow of Coaching |
| | 226 | (5) |
| 13: Development Strategies for the Coach |
| | 231 | (60) |
| | 232 | (2) |
| Exercise 13.1: Creating a Mindfulness Environment |
| | 234 | (1) |
| Observing Yourself in Action |
| | 234 | (9) |
| Exercise 13.2: Questioning and Telling |
| | 237 | (2) |
| Exercise 13.3: Attachment and Aversion |
| | 239 | (2) |
| Exercise 13.4: Reviewing Coaching Session Tapes |
| | 241 | (2) |
| | 243 | (8) |
| Exercise 13.5: A Brief Coaching Self-Assessment |
| | 244 | (3) |
| Exercise 13.6: An On-line Self-Assessment |
| | 247 | (1) |
| Exercise 13.7: Self-Observation on a Specific Voice or Aspect |
| | 248 | (2) |
| Exercise 13.8: Constructing a Self-Observation Exercise |
| | 250 | (1) |
| Navigating the Whole Model |
| | 251 | (8) |
| Exercise 13.9: The Investigator Aspects |
| | 252 | (2) |
| Exercise 13.10: Focusing on Questions |
| | 254 | (2) |
| Exercise 13.11: Observing Your Coaching Flow |
| | 256 | (1) |
| Exercise 13.12: Observing the Impetus Behind Your Coaching Flow |
| | 257 | (2) |
| Learning from Your Reflection |
| | 259 | (6) |
| Exercise 13.13: Recognizing Your Projections |
| | 260 | (2) |
| Exercise 13.14: Finding Compassion and Acceptance |
| | 262 | (2) |
| Exercise 13.15: Taking Your Own Advice |
| | 264 | (1) |
| Obtaining and Listening to Client Feedback |
| | 265 | (7) |
| Exercise 13.16: Asking for Informal Feedback from Clients |
| | 267 | (1) |
| Exercise 13.17: On-Line Single-Client Assessment |
| | 268 | (3) |
| Exercise 13.18: On-Line Multi-Client Assessment |
| | 271 | (1) |
| Developing Your Weaker Voices |
| | 272 | (3) |
| Exercise 13.19: Increasing the Use of an Aspect |
| | 274 | (1) |
| Using Stronger Voices Mindfully |
| | 275 | (2) |
| Exercise 13.20: Using Stronger Voices Mindfully |
| | 276 | (1) |
| Making Your Coaching Model Explicit with Your Clients |
| | 277 | (5) |
| Exercise 13.21: Asking the Client What's Next |
| | 280 | (1) |
| Exercise 13.22: Discussing Voice Shifts with Clients |
| | 281 | (1) |
| Planning Your Own Development |
| | 282 | (3) |
| Exercise 13.23: Creating a Development Plan |
| | 284 | (1) |
| | 285 | (6) |
| 14: Toward Mindful Service: A Pathway to Mastery |
| | 291 | (12) |
| | 293 | (2) |
| Strategies for Building Accountability |
| | 295 | (1) |
| | 296 | (1) |
| | 297 | (6) |
Notes | | 303 | (4) |
References | | 307 | (4) |
Index | | 311 | (10) |
About the Author | | 321 | |